I brought my son here for a specific type of shoes (he needed formal black dress shoes to go with a…read moretux for a school event) and we found just what we were looking for. The layout of the store is pretty clear-men's, women's and kids-with clearance toward the back. By the way things are displayed, I'd assume that all the inventory is out on the floor-there is no "checking in the back" for additional sizes. This is not the type of store where someone approaches you and helps you find what you need and then helps you try the shoe on. (Do those places even exist anymore? I swear that's how buying shoes used to be.) In fact, the only store employees that I saw were at the cash register and seemed to be a little stressed with the number of customers in line to check out. The cashier asked for a phone number and when she didn't find me in their system, automatically signed me up. I would have preferred to be given the option-but she just jumped right in. I declined to provide an email address, however. Nope. I don't need more spam. I supposed if you're a frequent shoe-shopper, the rewards might be enticing. But that's not me. Verdict-decent selection, average prices, but you're on your own looking for what you want.

The employees were very very nice and I had a wonderful time shopping here will be going here…read moreagain! Adalyn was amazing and helped a ton she should definitely get a raise for her customer service.

I'm on a personal journey to be better with buying clothing. Instead of buying fast fashion and…read morecheaper pieces, I'm in my minimalist era and want to invest in quality pieces. Madewell jeans range about $100+, but I think it's worth it. Madewell offers a trade-in program that if you donate a pair of jeans (any jeans from any brand) they will give you $20 off a brand new pair. Their recycle program uses old jeans for insulation in buildings. The quality of fabric to the zip of the zipper was really impressive. When I was browsing and asking questions, the girls that work there were very knowledgeable. I thought I knew my size, but they actually told me to size down sometimes 1-2 sizes lower! I never in my life thought I would fit a size 29 ever again. I'm a huge fan of Madewell. They also offer free hemming. If you are purchasing from the Fashion Place location and are getting your jeans hemmed, the jeans are picked up on Tuesdays. You can pick them up when they're finished or they will mail it back to you. 10/10 for company culture and helpfulness of the store employees. I told myself I would buy one pair of jeans a month until I'm done recycling through my old jeans so that I can invest in quality jeans.

Well Madewell! You lost a customer for life. I tried to return one pair of jeans today. I bought…read morethem right before Christmas. They said it's past the 30 days so I'm not allowed to return them. I asked if they can make an exception because I've been too busy to come in. They said absolutely not, they have a strict rule about returns now. I said can I please just exchange them for a different size or do a gift card instead? They said no. So now I'm stuck with jeans that don't fit and I only missed the 30 day return window by a week or so. I've bought so many things from Madewell over the years but I won't anymore since they can't even try to be accommodating.

Kia was a wonderful employee. She helped fit shoes for my grandson and gave him a bag of popcorn…read more She was very friendly. I bought a pair of shoes for me too so the second pair was 50% off. They have a huge selection of shoes for all ages.

We went in for shoes and Charlotte was really amazing. My special needs brother really struggles to…read morefind shoes and she was so patient and helpful. Again, thank you Charlotte. After this experience, I definitely recommend this location. Nice looking shoes, good selection, fabulous help!

It's my day off and I want to scope out if there are any must have shoes...of course there are. I…read moreput them in my cart and then I spy a lined plaid flannel shirt in the 50% off rack, my size... into the cart it goes... etc etc...the bathroom for men is clean. Still strolling... it's been too long and I needed the stuff I got. There! Justified... I've been a Nordstrom shopper since 1984 and the quality is readily available...it's not priced as well as other discount stores but it's high end items that may not have sold in the big store so here we go with 40-50% off regular Nordstrom store prices. And the people were nice to me. Not a small business I suggest supporting but this was for me. Have a great day.

Removing a star because of the customer service in the fitting rooms - there was a grouchy older…read morewoman who got me into a room but made you feel guilty for using it or if the item didn't fit. Also, the fitting rooms are not roomy, neither are the isles. So if there's two people in there, it can get crowded walking by. I was standing up against the wall asking my wife for her opinion, making sure I wasn't blocking anyone when all the sudden I hear a very rude "EXCUSE ME" like I was blocking everything. There was more than enough room to go around, but she was just upset I was asking my wife for her opinion. Then a "REMEMBER if it doesn't fit put it here don't put it there". I'm fine with a reminder, but tone and body body language really play a large part in how something is communicated. This should definitely be addressed. Additionally, all the dress shirts are skinny or slim fit and mostly all blue. Not much of a variety.

You've come a long way, Chuck Taylor!…read more If you're my age (40s) or older, you remember the iconic canvas-covered and rubber-soled Chuck Taylor high-tops worn on the court from the 1920s (yes, the 1920s) until 1980, when Magic and Larry came on the scene, leather started replacing canvas, and Nike rose to take over the athletic shoe business. But somehow, the Chuck Taylor survived ... as more of a fashion statement. If you don't believe me, there's a whole store-worth of Chuck Taylors and other Converse shoes. The Chuck Taylors definitely don't make a great athletic shoe anymore, especially since many brands have great gel and arch support and specialized drop on the soles. Long story short, they are so cool looking ... the cornucopia of colors and selection of styles are incredible. Art designs, neon, and, my personal fave, the dull muted burgundy and gray colored Chuck Taylors :) There are also many non high-top Converse All-Stars in the back of the store. And, most importantly, they have sizes big enough to fit my giant feet! I hope you enjoy seeing and wearing Converse as much as I do!

I'm so tired of specials that are not special. Buy one get one 70% off, except the one you…read morepicked...or any of the other ones you pick. Cheap shoes that cost way too much, but they're the current fad so my kids want them. Why do I pay $60 for a shoe that my boy will wear out in two months? I think the problem is me.

Awesome customer service - Awesome boots…read more I can't speak highly enough of how great the staff are. Joe helped me with my purchase. He is knowledgeable on the product and provided great boot care tips. Even though I came in a few minutes before closing, he didn't rush me and actually stayed late to ensure I was totally satisfied with my purchase and experience. Top notch!

NOPE! I walked in and stood there for 5 minutes, and nobody said a word to me...we'll be with you…read morein a minute or give us a few minutes...! NOT A WORD -NOT EVEN A GLANCE OF EXISTENCE OR ACKNOWLEDGMENT! Both sales people were so busy moving their mouths, they didn't even acknowledge I was there. BOOOO Red Wing!

In all honesty, until recently I hadn't even gone into this store when visiting the Outlets, since…read moreI already have a number of go to stores, and more fool me! On a recent visit, I couldn't find what I wanted anywhere else so figured I'd give it a try and I was actually very surprised. This is a great store, bright and well organized - it really didn't take me long to find what I was looking for - in this case a nice loose fitting, light but warm sports shirt for exercising in or for general casual wear. I like that they specifically have a loose fit, their medium shirts are perfect on me and very comfortable to boot. With some brands I can't buy medium because it makes me look a bit, erm...well....lumpy around the waist! But if I go to large it hangs off me and also doesn't look good. Loose medium here fits perfectly and looks great. The quality seems to be on a par with Nike products, and that's a good thing, I find their stuff to be pretty durable and I'm finding the same with Under Armour's wares too. However, I feel Under Armour has a better selection of products. I think I may have found another new favorite brand.

Went in today simply to buy socks for myself and my three boys. I knew exactly what I wanted, so I…read morenicely asked one of the 3 men in the front if they could help. Two ignored me, one walked over pointed to the socks (I knew where they were just needed help finding the style I needed), said this is all leftover from the holidays search yourself. He then walked back to the desk not helping me one bit. I didn't even want to buy the socks he was so rude and didn't care one bit about his job not clearly how the socks were disorganized. Even as I purchased 3 pair, the same man didn't have the courtesy to say thank you to me for the purchase. There are a lot of places to shop so not sure why they care so little about customer service.

Love this store, love this staff, and love the gorgeous clothes to choose from, all year around!…read more I will always pay for the quality and design that goes into every piece, and I love how they mix and match so well. The Sugarhouse store is equally amazing!

My wife's salesperson Nancy was lovely, sweet, personable, and attentive. It upset me to see her…read moresupervisor treat her with disrespect, which affected our wait time. The supervisor interrupted my wife and demanded Nancy stop in the middle of looking up a size for her to attend to another waiting customer. If her supervisor was actually concerned with the customers, she would have stepped up to attend to the other customer herself and let Nancy finish helping us. Instead, it felt like she was flexing power over Nancy, warranting me to, unfortunately, find time to write this negative review. Rude supervisor. The other aspects of this store were fine.