On 10/27 I bought a beautiful pair of shoes and had not worn them for more than one day, after I brought them home from the Clarks Sawgrass Mills Outlet Store. I was able to return them on 12/8 as a strap on the left side of the shoe caused me great pain. And sometimes, I have experienced, when a customer such as myself tries on shoes in a shoe store, at home the shoes can feel quite different when walked around with them on over a period of time.
Denise, the manager on shift at that time was a supreme angel. Not only did she guide me exactly to where the store was located, to the entrance practically as S . M . is absolutely huge. Denise gave me superb service as well as (and I observed her while I tried on several pairs of shoes to find a comfortable pair) showing professionalism, caring, and expert knowledge to staff and customers alike. BTW, the store's exchange policy is impeccable.
Clarks has great shoes, yet they are not super cheap. I had bought 2 pairs on 10/27 and one pair was perfect. To find the other pair took some time and I am extremely pleased with them. They fit like butter! And that's where the bargain came in!!
The deal they have now is if one buys 2 pairs of shoes, the 2nd pair is $20. To me that is a wonderful gift as these shoes are quality shoes. I say that as I have several other styles of their shoes for many years, where in the past, if one bought 5 pair, the 6th pair was for free. Well, those days are over, yet I still have these shoes from that experience, and they are ever so comfortable and sturdy.
The old saying that "you get what you pay for is true in this case" and the service I received both times recently was excellent!
Clarks Sawgrass Mills Outlet store rocks!! read more