I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Very busy, but seem to be able to fit in emergency repairs…read more Friendly, honest, will not overcharge. Highly recommend this shop Mike C

Terrible experience -- completely unprofessional and disorganized…read more I had a confirmed tire appointment for 11am, but when I arrived, no one had any idea why I was there. I explained multiple times that I had an appointment, yet they told me they didn't even have the tires in stock. How does that even happen when you schedule people in advance? The whole place seemed confused and unprepared -- zero communication and zero accountability. I wasted my time coming in for absolutely nothing. To make things worse, when I left an honest review about what happened, they actually yelled at me instead of owning up to their mistake. This business clearly doesn't value their customers or their reputation. I'd strongly recommend going somewhere else where professionalism and basic respect still exist

My brother recently booked an appointment with U-Turn Auto Service in Coquitlam. When he arrived,…read morethe staff seemed completely unaware of his booking. He tried to proceed with the service anyway, but the person in charge (unfortunately didn't provide a name) became rude and started blaming him for the mix-up. This individual then said that "Roman," the employee my brother had been in contact with, no longer works there, even though my brother had been communicating with him about the appointment. When my brother decided to leave an honest review about the situation, the person read it, became aggressive, and uttered threats while yelling at him to get out of the shop. Concerned for his safety, my brother immediately left. No customer should ever be treated this way. The level of unprofessionalism and hostility displayed was unacceptable and alarming.

Best experience, always fair, reliable and knowledgeable…read more Definitely going back to John and his team.

1st time here. John was great. Attention to detail. Explained and showed me everything on the…read morecomputer and underneath the car on the hoist. also provided a workaround cheaper alternative to my exhaust problem. Very impressed. Will be coming back here again!!

Adam and Mike took great care of me today. I was in and out in just a couple of hours (without an…read moreappointment) and am extremely happy with the results of their work. They were friendly, professional and definitely went above and beyond to offer excellent service. I highly recommend this location.

Gross. Would not recommend. Outright lied to me when I was younger and more naive…read more Brought in my car years ago for new exhaust parts. They quoted me a few hundred dollars. Brought my car in at appointment time but they sent me away. "Too busy" right now they said. Came back at new appointment time. This time someone had called in sick and they couldn't fix it. Third time there and the employee working only replaced one of the two required exhaust pipes BUT didn't say anything!!!! The other pipe he just stuffed with muffler putty (?!) He dead eyed told me both parts were installed and charged me for both!!!! Liaaaaaars. I went out to the parking lot, looked under the car, which still sounded like it was leaking exhaust and literally saw muffler putty spurting out. Went back in and called them out on it. Wtf?!?!!? Stone faced lie. The owner then got involved and blah blah blah. Fast talking slick eddy. Ended up fixing it as originally said but charged me double than the quoted price. I was a teenager at the time and didn't push back too hard. You tell me if that's how honest, good business is done? I never went back, told everyone I know my experience and everyone else relayed similar horror stories. They've had a bad rep for decades and the only way their Yelp rating is as high as it is, is insiders pumping up the number. Scammers. 100% Would strongly not recommend.

great service! took my car in for a re-inspection and there was no charge. They were very busy but…read morethey got my car in the next day for repairs. My car needed to get front lower control arms repaired, plus brakes/rotors, plus Trans fluid service and it was cheaper than what the dealer quoted. Martin makes sure I get the best service. Never going to a Nissan dealer even for an oil change!

I've been going here for all my vehicle needs for over 20 years. I find them very knowledgeable,…read morecourteous, thorough, and mindful of my input. Martin always calls me to give me options when it comes to which repair route to take. 5-star service all the way!

5 stars from this guy! The service was outstanding! I was stuck in downtown with my wife, two kids…read moreand a burnt alternator. We thought it was the starter. We called On The Spot and they sent a technician right away within one to one and a half hours and found out it was indeed the alternator. I read some of the fake negative reviews on here and it's quite disturbing at how far some jealous people are willing to go when they see people do good. Subconsciously, I have no idea how that works. When we phoned the gentlemen that answered the phone highlighted the company rates including what payments they accept. If you look under the CRA rules inspection and diagnostics are tax exempt FYI, I know because I am a retired CA (Charter Accountant). It really shows the guys here aren't doing it just for the mechanical work but also to genuinely help everyone within our communities. You're lucky if you can get your vehicle in a shop right away haha good luck!!! The wait is at least 3-4 days plus having the vehicle towed and not having it for work ends up being even more financially costly when these guys come to you right on the spot. Considering I'm six months in Vancouver and six months in California out of the year and we were on a road trip out here stranded. The bad experience with our vehicle didn't last long so our trip wasn't really affected as it was bed time anyway thanks to these guys. I can keep going but I'll stop I recommend them to everyone! We should all be supportive of these types of essential services offered to our communities! Cheers! Marco

Avoid this business at all costs! Wish I can give zero stars…read more I initially called them to have my brakes serviced and was required to pay $320 upfront. The mechanic, Marco, arrived over an hour late. When he arrived, he was on multiple personal phone calls before starting on my car, even when he was working on my car, he was still taking calls. After a brief inspection, he claimed the actuator and caliper likely needed replacement because the piston was stuck. He contacted a supplier and quoted me over $3,300 for the actuator alone. Later, I discovered the genuine OEM Lexus part only costs around $1,100 directly from Lexus Parts. Marco then told me he know someone who might be able to repair the parts for much less, so I agreed to let him take the parts. He removed the actuator and caliper and left the hose leaking brake fluid - I had to figure out how to stop the leak myself. He promised to update me that evening, but never called. The next morning, I had difficulty reaching him, and after several attempts, he said he needed more time and would call back. This cycle repeated multiple times, with me constantly having to chase him for updates. Eventually, he told me the parts were broken beyond repair. I requested my original parts back, but again he became very difficult to contact. At that point, I genuinely felt like I had been scammed out of expensive components. When he finally returned something, it was an old, rusted part that clearly was not mine and wasn't even the same component. That raised a major red flag. I actually consulted other mechanics even Lexus certified mechanics and they said the parts are probably fixable. I insisted that my actual parts be returned. After several more calls, he claimed his staff had accidentally thrown them away. Despite their mistake, the company refused to offer any compensation towards parts replacement cost, which are nearly $1,600 from Lexus. Meanwhile, my vehicle has been sitting immobile on jack stands in my garage and not drivable. This experience has been extremely stressful and unprofessional from this business. My misfortune should serve as a warning to anyone considering On the Spot Mobile Mechanics services.

I had two minor repairs done here recently (two separate visits). Adrian and Eddie were easy to…read moredeal with, the work was done properly (as far as I can tell) and efficiently, and the costs were reasonable. Will definitely go back!

One of the first new problems I experienced at this business was a previously unknown heater fan…read moreissue. Upon leaving the shop, I immediately noticed the issue, despite the shops best effort to disguise the problem (they turned the fan to full speed, when it wouldn't work at low speed). Today, I was shown a burned out fan resistor and a burned fan connector, by a reputable auto shop. Go to North Road Auto or Ian's Auto, and put these disreputable frauds out of business!

I was driving my daughter to a medical appointment when the low tire light came on. Naturally I…read morepanicked, not only because I wasn't sure how to change a tire on the highway but also because this would put us late for the hospital appointment and these days, once you're late, it's hard to get a replacement appointment. I called my husband who uses Kal Tire commercially. I pulled in and they immediately ascertained the situation, and diagnosed I had four low tires, filled them and gave me recommendations going forward. They also looked to see if it was anything like a nail but it appeared to be just a case of me not knowing. And now I do and I know why my husband sent me there because they were awesome!!

Highly recommend this location. Have had a few issues over the past couple years with flat tires,…read morepurchasing tires and just inquiries. Their customer service has always been genuine and helpful. Have been helped by owen a couple times and appreciate his quick and personable Help.

Thank You! Thank you! Thank you! Always extremely overwhelmed with friendly, professional service,…read morequality of work and helpfulness. % trust only this place for all auto repair. ICBC should have them at the top of the list and bodywork people should want to work there. Very happy. Thanks again! #CandyAutobody @CandyAutobody Don't go anywhere else, worth the wait to get appointment and worth the drive. (I live a 45 min. drive away).

I've had both body work as well as mechanical done at this shop. They were very honest and…read moreprofessional. They do quality work at a fraction of the cost of what the big shops quoted me. They really care about their customers. Candy Autobody also towed my car to the shop and provided me a free courtessy car while they fixed my car. I will definitely be back and will recommend this shop for all your car needs.