Damaged couch and damaged our door and banister during delivery. Roughed the door up, put deep gouges in the metal banister and the couch had a torn piece of leather.and over a two inch gap between the seat back on one side. He said our floor was off level. Which we used a level after he left and it's perfectly level. . My husband asked Mr Clark to come out. He was very rude , his answer to our damage was "they did good". I've never had a business treat me like this. He covered the hole with ink marker and was going to cover deep metal gouges in my banister with ink but I told him not to. The banister will have to be sanded and painted. The banister is a loose from the wall. He said it was a ridiculous excuse of a banister. Well yea after the damage I agree it is. It's terribly wobbly. He won't offer to fix the damage or offer compensation and he hung up on my husband when he told him we wanted to send the couch back and get a refund. He said once it's in your house it's yours. We are deciding what we need to do next. Also how did a business get by so long with NO handicap compliance? read more
