I had a very disappointing experience with this office after being a patient here for years…read more I was charged a cancellation fee that I was never clearly informed about beforehand. When I called to discuss the charge, the manager informed me that the fee had accumulated to $250 based on the number of times I had rescheduled appointments. This was surprising, as I was never made aware that simply rescheduling would result in accumulating cancellation fees. To her credit, she later offered to waive four of the five fees and only charge me a single $50 fee. However, my concern was never just the amount. My concern was that the policy communicated to me stated that a $50 fee would be charged for no-shows and same-day cancellations. The messages I received did not state that patients would be charged $50 simply for rescheduling appointments, nor was I aware of any policy allowing fees to accumulate in this manner. Because of that, I did not feel it was appropriate to pay a fee that I had never knowingly agreed to. I have copies of the text messages sent by the office, which state that a $50 fee will be charged for no-shows and same-day cancellations. The messages do not state that patients will be charged $50 for rescheduling appointments, nor do they mention fees accumulating with each reschedule. During our conversation, the manager claimed the text referenced a 24-hour cancellation policy, but the message I received does not state that. When I questioned the charge, the manager was rude, sarcastic, and dismissive of my concerns. At one point, she essentially ended the conversation with, "Call us back if you have the money." She also hung up on me, which I found incredibly unprofessional. She instructed me to contact the corporate customer service number regarding the issue. However, when I called, I was informed that each office handles its own fees and has discretion over whether to waive them, meaning there was nothing corporate could do. When I called the office back and explained what customer service had told me, the manager responded, "Yeah, I know." This left me feeling as though I had been sent on a pointless runaround, since she already knew corporate could not assist and that the decision rested solely with the office. What makes this even more disappointing is that I have been a loyal patient for years. I have maintained their membership plan for the last several years, regularly returned for my routine dental cleanings and maintenance, and was planning to schedule additional, more costly dental services with this office in the future. Unfortunately, the way this situation was handled has completely changed my perception of the practice. Because of this experience, I will be taking my business elsewhere. That's unfortunate, because this issue was never about refusing to take responsibility it was about wanting transparency, fair communication, and respectful customer service. Instead, I was met with misinformation, dismissiveness, and a complete lack of concern for a long-time patient relationship. I understand that offices have policies in place, and I respect the need to protect appointment times. However, patients also deserve clear communication, transparency regarding fees, and respectful treatment when questions arise. Unfortunately, that was not my experience. It felt like the focus was more on collecting a disputed fee than on providing quality customer service and maintaining trust with a long-time patient.

SCAM ALERT! I had…read moresome bonding break off my front tooth, leaving a gap. I went to my regular dentist who put the bonding back. My Dental Insurance covered half the cost. A week later the bonding broke off, so I went to Mint to see if they could do a better job. Their quote was unusually high, so I asked if they had contacted my insurance. I knew my insurance would cover it, because they had just covered the same procedure last week. Long story short Mint REFUSED to even contact my insurance. I was flabbergasted. In all my life I've never had a dentist who refused to even submit. If the insurance carrier denies the claim then fine, but they wouldn't even SUBMIT it. They just wanted my money. Needless to say I left. They gave me a corporate card where I could call to complain and guess what? Both numbers on it are disconnected. Complete and total scam office. Stay away.

Dr. Bourland is the best! So personable and competent. He…read more makes everything seem easy, explains thoroughly and truly cares about his patients. Highly recommend, I live an hour away and totally worth the trip.

Getting your wisdom teeth pulled can be the most nerve racking decision a person can make and even…read moremore difficult when trying to find a dentist you can trust. Therefore i would i like to send my appreciation to Thomas Campbell Bourland dentistry for treating me with excellent customer service and smooth oral operations. They were very clear and concise with their financial detailing as well as being flexible with their payments and scheduling.I've had some financial discrepancies with my prior dentist which made me feel uncertain and very skeptical heading into operations. But Bourland dentistry kept their word on the exact price i would have to pay after insurance and relived a bit of anxiety by answering all of my questions from the Procedure to post surgery. This was truly a great experience with nice people, I certainly recommend this dentist to anyone.

I cannot recommend Dr. Wallace and his team highly enough…read more I've now had two oral surgeries with Dr. Wallace, and after both experiences I can say with complete confidence that he is one of the most compassionate, skilled, and genuinely caring physicians I've ever had the privilege of seeing. My first experience with him was when I was in excruciating dental pain and desperately needed an appointment. I was honestly starting to have those "tie a string around the tooth and slam the door" thoughts because the pain was so unbearable. Despite his busy schedule, he saw me immediately and had me scheduled for surgery that same week. I have significant dental anxiety, an extensive dental history, and a true dental phobia after previous negative experiences. Somehow, Dr. Wallace recognized how anxious I was without me having to say much. He took the time to answer every question, addressed every concern I had, and never once made me feel rushed. His calm, reassuring demeanor completely changed what I expected to be a terrifying experience. The day of surgery couldn't have gone more smoothly. His surgical staff was exceptional--kind, compassionate, and incredibly reassuring from start to finish. Later that evening, Dr. Wallace personally texted me to check on how I was doing. He was also quick to respond when I had questions after surgery, even later in the evening, and I was genuinely touched when I received a beautiful bouquet of flowers wishing me a speedy recovery. Those gestures may seem small, but they spoke volumes about the kind of physician he is. Unfortunately, a few days ago I found myself back in his office after breaking another tooth completely at the gum line while eating pizza. I was once again in excruciating pain and assumed I'd have to wait days to be seen. Instead, he squeezed me into his already packed schedule the very next day. Just like the first time, everything was outstanding. The surgery went smoothly, the staff was wonderful, and Dr. Wallace once again personally checked on me after the procedure. That level of care is incredibly rare these days. Beyond being an outstanding oral surgeon, Dr. Wallace is simply an exceptional human being. He has a calming presence, a wonderful sense of humor, and a way of making an experience that most people dread feel so much less intimidating. For someone with dental anxiety, that means more than I can put into words. I've had an extensive dental journey over the years--at one point alone I had 54 dental appointments in a single year with various providers. Because of that, I have a pretty good basis for comparison when I say that Dr. Wallace truly stands out. His technical skill is excellent, but what makes him exceptional is the compassion, empathy, and genuine concern he shows every patient. If you're looking for an oral surgeon who is not only highly skilled but also treats you with kindness, respect, and humanity, I wouldn't hesitate for a second to recommend Dr. Wallace. I'm incredibly grateful I found him.

My second exposure to this business, 8 years later, is as a patient, and my experience with them so…read morefar has been excellent. I had surgery for two implants this morning, and so far (5 hours later) I am still coming out of anesthesia and feel great so far. HIghly recommend this business for your skilled, caring oral surgery needs.

My wife had a very painful tooth that needed an extraction. Was a complicated job because of the…read morecondition of the tooth. Our dentist referred us to an Oral surgeon who wanted to wait a week before extracting. We were then referred to Stewart & Arango and they got her in right away, helped with the insurance payments and took care of everything. A very good experience.

I had met with Dr. Arango and we decided to do a TMJ jaw replacement and shift my jaw forward back…read morein October. I hadn't heard anything for a few months, and just saw that they permanently closed. They didn't even inform me! All that time wasted on waiting. Super upset.

Top-tier practice. Professional, efficient, personable. Completely satisfied with the care I…read morereceived.

My bottom two wisdom teeth were impacted, and had been getting infected, so I needed to have them…read moreout. The problem was, my teeth were so deeply rooted that they were close to both my nerve and jawbone. I needed a coronectomy, rather than typical extraction. Dr. Ray did an excellent job explaining the coronectomy, and the surgery went off perfectly. Not only was Dr. Ray excellent, but all of the staff was fantastic, too. As good of an experience as surgery can be.

I have not used Dr. Brewster in over 30 years but he is a super talented and professional Dentist…read more I once had a tooth so very hard to pull, he was standing on a stool sweating profusely, and then had to go in the back room and dig out a tool he said he hadn't seen since dental school. lol He got it out! Had the swankiest Dental office I'd ever seen. And a very friendly person too! I've seen had all my teeth on top pulled out with a false top. If there was ever any advice I can give to anyone, is to floss after every meal and brush twice a day, especially at night.

Great dentist and staff. I have been going to Dr. Brewster for many years. Recommend 100%.read more

Dr Finn and Netty are just outstanding! We had a very complicated situation with my Myasthenia…read moreGravis and the need for several teeth to be removed. They put together a plan that is awesome and I am so appreciative!!!

Dr. Walstad is the best!! The only oral surgeon I will refer my family and friends to because I…read moreknow they will be taken care of from the moment they walk in the door! Great office team! They genuinely care about each patient's needs!

I've now had two surgeries here for a canine expose and bond, and I truly can't say enough great…read morethings about this office and Dr. Dingwerth. The staff is consistently so sweet, welcoming, and professional. They make what could be a stressful experience feel comfortable and smooth. Dr. Dingwerth also follows up after surgery, which I really appreciate. It shows he genuinely cares about his patients and their recovery. Overall, just great people and a great place. I would absolutely recommend Dr. Dingwerth and his team to anyone needing surgery!

I haven't been to this place at all. I had an emergency and saw the amazing reviews, so it was my…read morefirst choice to go there. I arrived at 8:00am and was at the door, but no one was there, so I called. They answered, and I don't remember the name of the lady, but she said, 'What's up?!' in a very irritated tone. I explained that I had an emergency, not for myself but for my husband, and she was rude about it. She said, 'Sound like you should go to the emergency room!' I didn't say anything else, just 'Thanks,' and then I hung up. My first impression of this person and how she represents the company is that she was completely rude, unprofessional, and unethical--especially for an office with so many good reviews. They should try to hire people who can communicate better and who genuinely care. She didn't even offer an appointment or suggest coming back, so I wouldn't consider coming here at all.