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Thomas Campbell Bourland

4.9 (23 reviews)
Open 8:00 am - 5:00 pm

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6 months ago

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6 years ago

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7 years ago

Great surgeon, very professional and thorough. Cheerful staff, felt like I was in good hands. Two thumbs up!

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6 years ago

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9 years ago

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9 years ago

Doctor Bourland was very kind! He pulled all 4 if my wisdon teeth. He was even available after hours for my concerns. Best in town!

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13 years ago

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12 years ago

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Review Highlights - Thomas Campbell Bourland

Patty, who takes care of the bills and scheduling, is an infectiously warm person who went above and beyond to help me out, especially when I made foolish mistakes like going to the wrong building.

Mentioned in 3 reviews

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MINT dentistry | White Rock - Mint Dentistry White Rock interior

MINT dentistry | White Rock

4.0(26 reviews)
0.2 miLakewood
Available by appointment
Budget friendly

I had a very disappointing experience with this office after being a patient here for years…read more I was charged a cancellation fee that I was never clearly informed about beforehand. When I called to discuss the charge, the manager informed me that the fee had accumulated to $250 based on the number of times I had rescheduled appointments. This was surprising, as I was never made aware that simply rescheduling would result in accumulating cancellation fees. To her credit, she later offered to waive four of the five fees and only charge me a single $50 fee. However, my concern was never just the amount. My concern was that the policy communicated to me stated that a $50 fee would be charged for no-shows and same-day cancellations. The messages I received did not state that patients would be charged $50 simply for rescheduling appointments, nor was I aware of any policy allowing fees to accumulate in this manner. Because of that, I did not feel it was appropriate to pay a fee that I had never knowingly agreed to. I have copies of the text messages sent by the office, which state that a $50 fee will be charged for no-shows and same-day cancellations. The messages do not state that patients will be charged $50 for rescheduling appointments, nor do they mention fees accumulating with each reschedule. During our conversation, the manager claimed the text referenced a 24-hour cancellation policy, but the message I received does not state that. When I questioned the charge, the manager was rude, sarcastic, and dismissive of my concerns. At one point, she essentially ended the conversation with, "Call us back if you have the money." She also hung up on me, which I found incredibly unprofessional. She instructed me to contact the corporate customer service number regarding the issue. However, when I called, I was informed that each office handles its own fees and has discretion over whether to waive them, meaning there was nothing corporate could do. When I called the office back and explained what customer service had told me, the manager responded, "Yeah, I know." This left me feeling as though I had been sent on a pointless runaround, since she already knew corporate could not assist and that the decision rested solely with the office. What makes this even more disappointing is that I have been a loyal patient for years. I have maintained their membership plan for the last several years, regularly returned for my routine dental cleanings and maintenance, and was planning to schedule additional, more costly dental services with this office in the future. Unfortunately, the way this situation was handled has completely changed my perception of the practice. Because of this experience, I will be taking my business elsewhere. That's unfortunate, because this issue was never about refusing to take responsibility it was about wanting transparency, fair communication, and respectful customer service. Instead, I was met with misinformation, dismissiveness, and a complete lack of concern for a long-time patient relationship. I understand that offices have policies in place, and I respect the need to protect appointment times. However, patients also deserve clear communication, transparency regarding fees, and respectful treatment when questions arise. Unfortunately, that was not my experience. It felt like the focus was more on collecting a disputed fee than on providing quality customer service and maintaining trust with a long-time patient.

SCAM ALERT! I had…read moresome bonding break off my front tooth, leaving a gap. I went to my regular dentist who put the bonding back. My Dental Insurance covered half the cost. A week later the bonding broke off, so I went to Mint to see if they could do a better job. Their quote was unusually high, so I asked if they had contacted my insurance. I knew my insurance would cover it, because they had just covered the same procedure last week. Long story short Mint REFUSED to even contact my insurance. I was flabbergasted. In all my life I've never had a dentist who refused to even submit. If the insurance carrier denies the claim then fine, but they wouldn't even SUBMIT it. They just wanted my money. Needless to say I left. They gave me a corporate card where I could call to complain and guess what? Both numbers on it are disconnected. Complete and total scam office. Stay away.

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MINT dentistry | White Rock - Mint Dentistry White Rock interior

Mint Dentistry White Rock interior

MINT dentistry | White Rock - Mint Dentistry White Rock interior

Mint Dentistry White Rock interior

MINT dentistry | White Rock - Mint Dentistry White Rock exterior

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Mint Dentistry White Rock exterior

Dallas Oral Surgery Associates - Dallas Oral Surgery Associates hosts Watermark Clinic to provide free dental work for our community through Watermark Church.

Dallas Oral Surgery Associates

4.7(54 reviews)
4.8 miNortheast Dallas

I cannot recommend Dr. Wallace and his team highly enough…read more I've now had two oral surgeries with Dr. Wallace, and after both experiences I can say with complete confidence that he is one of the most compassionate, skilled, and genuinely caring physicians I've ever had the privilege of seeing. My first experience with him was when I was in excruciating dental pain and desperately needed an appointment. I was honestly starting to have those "tie a string around the tooth and slam the door" thoughts because the pain was so unbearable. Despite his busy schedule, he saw me immediately and had me scheduled for surgery that same week. I have significant dental anxiety, an extensive dental history, and a true dental phobia after previous negative experiences. Somehow, Dr. Wallace recognized how anxious I was without me having to say much. He took the time to answer every question, addressed every concern I had, and never once made me feel rushed. His calm, reassuring demeanor completely changed what I expected to be a terrifying experience. The day of surgery couldn't have gone more smoothly. His surgical staff was exceptional--kind, compassionate, and incredibly reassuring from start to finish. Later that evening, Dr. Wallace personally texted me to check on how I was doing. He was also quick to respond when I had questions after surgery, even later in the evening, and I was genuinely touched when I received a beautiful bouquet of flowers wishing me a speedy recovery. Those gestures may seem small, but they spoke volumes about the kind of physician he is. Unfortunately, a few days ago I found myself back in his office after breaking another tooth completely at the gum line while eating pizza. I was once again in excruciating pain and assumed I'd have to wait days to be seen. Instead, he squeezed me into his already packed schedule the very next day. Just like the first time, everything was outstanding. The surgery went smoothly, the staff was wonderful, and Dr. Wallace once again personally checked on me after the procedure. That level of care is incredibly rare these days. Beyond being an outstanding oral surgeon, Dr. Wallace is simply an exceptional human being. He has a calming presence, a wonderful sense of humor, and a way of making an experience that most people dread feel so much less intimidating. For someone with dental anxiety, that means more than I can put into words. I've had an extensive dental journey over the years--at one point alone I had 54 dental appointments in a single year with various providers. Because of that, I have a pretty good basis for comparison when I say that Dr. Wallace truly stands out. His technical skill is excellent, but what makes him exceptional is the compassion, empathy, and genuine concern he shows every patient. If you're looking for an oral surgeon who is not only highly skilled but also treats you with kindness, respect, and humanity, I wouldn't hesitate for a second to recommend Dr. Wallace. I'm incredibly grateful I found him.

My second exposure to this business, 8 years later, is as a patient, and my experience with them so…read morefar has been excellent. I had surgery for two implants this morning, and so far (5 hours later) I am still coming out of anesthesia and feel great so far. HIghly recommend this business for your skilled, caring oral surgery needs.

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Dallas Oral Surgery Associates - Dr. Wallace and Dr. McKnight at Dallas Oral Surgery Associates love to care for our patients. It brings a smile to their faces!

Dr. Wallace and Dr. McKnight at Dallas Oral Surgery Associates love to care for our patients. It brings a smile to their faces!

Dallas Oral Surgery Associates - Dallas Oral Surgery Associates loves to cheer on our Lake Highlands teams!

Dallas Oral Surgery Associates loves to cheer on our Lake Highlands teams!

Dallas Oral Surgery Associates - Dr. Wallace and Dr. McKnight welcomed our special quest at Dallas Oral Surgery Associates.

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Dr. Wallace and Dr. McKnight welcomed our special quest at Dallas Oral Surgery Associates.

Thomas Campbell Bourland - oralsurgeons - Updated July 2026

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