Was in and out with a brand new mattress in about 15 minuets. Kid you not!…read moreCame in- had a set price that I wanted to pay, and I needed a full size mattress. The kind salesman set out a few mattresses for me within my price range and I chose my favorite and he was able to grab it from the back (rolled up in plastic) and kindly hauled it to my car and I was out of there! Quick, easy, affordable and a kind and honest salesman. Would definitely recommend this place!

Over the years - my husband and I had tried lots of different mattresses with varying degrees of…read moresuccess. Then we were referred to Vancouver Mattress. I went in somewhat skeptical but I'm so glad we went. We were introduced to the perfect mattress for us. What a difference! I have RA and had always struggled to get comfortable at night - I have had our new bed (adjustable bed with natural latex mattress) for three years now and I am 100% happy with it. THANK YOU Vancouver Mattress for taking a lot of time to learn what I needed, give me time to discover what works best for me.

This was our second stop while looking for a king bed. We walked in & was greeted by JC & he told…read morehe'd be right there after finishing up with the couple at the register. We told him what we were looking for & what type of bed we didn't really like. From the knowledge we learned at the first store, we knew we wanted a spring mattress not memory foam. So he had us lay on his most popular one. It was a bit out of our price range so he had us try something similar for a lower price & also another one at an even lower price. He also suggested we try the hybrid which is foam on he top layer, spring on bottom. We liked that as well. We narrowed it down to the hybrid & middle price point spring, but in the end chose the spring. We were told that the king size would have to be ordered & that it would take 2 weeks. Delivery was free, unlike the first place we visited. JC was great, he wasn't pushy & we didn't feel pressured to buy it. We got a call in just 1.5 weeks that it was ready. They communicated well the night before the timeframe they'd be coming & when they were about 10 minutes. A very quick easy drop off. Last night was our first night with the bed, & ohhhh it's so nice. Our dog sleeps in our bed & we all have space now without feeling cramped. We had a great nights sleep. Locally owned, go get your bed here!

I Recommend, this is my second time purchasing from this location and I was even more satisfied…read morethan my last purchase! I needed to have delivery this time and the team that came to my house was so friendly and helpful with getting everything setup for us.

Stopped in because I desperately needed a new pillow. Spencer O helped me, and he was great…read more Found the type of pillow I needed and was able to try a few out so it was so much better than on line. I would definitely recommend shopping here.

Update time. We've owned our Mattress Lot memory foam mattress since 2011, which makes it (gulp) 15…read moreyears old. I wish I remembered the brand and item name, because it's still AMAZING! Comfortable, non-sagging, and just a delight to slide into every night. All these years later, we still smile fondly every time we drive past the Mattress Lot.

5/5 for James' service and operational efficiency 3/5 for…read moreMattress Firm's business technology services I recently purchased a mattress from Mattress Firm and wanted to share my experience, both the positives and what needs attention. We were interested in a clearance mattress that was being discontinued, and after spending time in the store testing several models, I decided to purchase it. The system showed that one mattress was still available in inventory, so I went ahead and completed the purchase. A few days later, I received confirmation that my mattress would be shipped and delivery was scheduled. Unfortunately, just before delivery, we were contacted and told that the mattress was no longer in stock and that the inventory system had been incorrect. This was extremely disappointing. From what I understand, this issue happens because the system tracks items based on logical counts rather than real-time physical verification. It seems that the warehouse and retail systems don't always sync immediately, so an item can appear available even when it's not. This creates unnecessary frustration for customers and damages trust, especially when buying clearance or limited-stock items. That said, I want to highlight James, the Assistant Manager, who was incredibly professional, accommodating, and understanding throughout this situation. He went out of his way to help us find another mattress that suited our needs and offered us a great deal to make things right. Thanks to James, we still left the store feeling taken care of and confident in our final choice. If Mattress Firm wants to improve customer satisfaction and trust, they should think about transitioning and investing in a more reliable inventory tracking system that syncs warehouse and store data in real time. Adding a verification step before finalizing purchases would also help ensure that items shown as "in stock" are truly available. Incorporating technologies like RFID scanning or AI-based inventory forecasting could help prevent these errors altogether. These improvements would go a long way toward reducing cancellations and allowing great employees like James to keep delivering the excellent service that keeps customers coming back. Despite all of this, we've tossed our old bed aside and have been thoroughly enjoying our new Beautyrest. If you ever come across needing a new mattress, ask for James!

It was time to get a new mattress so we decided to go for a king this time around. Upon entering…read morethe store the sales associate greeted us but didn't give us the impression that she needed to "sell us. " once we had looked around sufficiently, she approached asking a few question to guate our level of interest in purchasing. Once she knew we were interested in make a purchase she walked us slowly toward what we were looking for as it pertained to sleep style, level of firmness etc. we gave her the budget we were working with and she went to work. Between some light conversation and us laying awkwardly on the bed in from the the associate, we arrived to a decision and made the purchase. The prices range of course so make certain you go in with a budget unless money is no object to you.

Tim was patient and knowledgeable. We were going back and forth on mattresses yet he let us take…read moreour time and wanted to make sure we got the best mattress for what we needed. No pressure, no hardcore sales pitch, just good ol' fashioned customer service. This is the second mattress we got from Tim and it won't be the last.

I bought a mattress from this store on Mill Plain and it was to hard. So I exchanged it for one…read morethey said was soft and it was like trying to sleep on a slab of concrete Today I went to the store and they basically told me I would just have to deal with it. Maybe I could get a mattress topper. Mind you I have had this mattress less than 30 days and that was the best they could do for me. My left leg is numb from trying to sleep on this mattress very concerned about getting bed sores. Now I'm sleeping in my lift chair because I hurt so much. I don't recommend this store for anyone.

My wife and I went to the new store off of Thurston and were helped by Spencer, who took his time…read moreto make sure we picked the right bed, he could have tried to pressure us into a much more expensive bed that head us try, but he did not, he just made sure we got the right bed. Spencer also made sure we got all the possible discounts available to us which really added up! I would recommend this particular store to all my friends!

We needed a twin bed tomorrow. Mattress firm had sale that fit the bill. Online it said it could be…read moredelivered next day. I thought I needed to go eye to eye so I went into the store to be sure. It is a good thing I did, seems the ordering goes through Texas. Dave was in the store, I showed him the cart on the app. Not everything was in stock for tomorrow. He spent a good 15 minutes going back and forth between the computer and a printed sheet. He showed me alternatives for the box springs/ frame/ pedestal/ base in the showroom then checked inventory. We needed a specific configuration on short notice and Dave finally matched up the right hardware to go with the mattress and set up delivery for tomorrow. There's no way I could have put that deal together on the app. I thought people should know.

Service with Carrie was fine. Selection of product was okay. Value for your dollar seems okay…read more Breakdown was in communication, had to call the store to get an update on delivery. Delivery arrived, a regular driver and a trainee. Trainee was attentive spotting a problem when the trainer was yanking on the plastic cover on the old mattress that was wrapped around a sprinkler head. Again when they were removing the old mattress, the trainer almost took out a glass light cover. The trainee quickly moved the mattress avoiding an accident. Suggest maybe checking one of the other stores when deciding on a new mattress. Or at least hauling the product yourself.

I had an outstanding experience at Mattress Superstore thanks to Paul. He was an amazing…read moresalesman--knowledgeable, patient, and genuinely cared about helping me find the right mattress rather than just making a sale. Paul took the time to explain options clearly, answered all my questions, and made the entire process easy and stress-free. On top of that I read the great reviews before coming and that's why I came because of the great feedback. His professionalism and friendly attitude truly set him apart. If you're shopping for a mattress, ask for Paul--you'll be in great hands. I got me a Temper-Pedic! Lay at your expense cause you'll never be the same lol Highly recommend Mattress Superstore and especially Paul!

Very happy with the service we received from Janna. She was friendly & helpful without being pushy…read more They were having a Memorial Day sale so we got a fantastic deal. Janna was great at answering all of our questions. I highly recommend shopping at the store if you're looking for a new mattress. Unfortunately the mattress we purchased ended up not working out for us and we were happy with the response and the quick turnaround we received.

In need of a new mattress for my adjustable frame, I started the unpleasant process of shopping for…read moreand trying out new mattresses. It's impossible to buy a mattress without test driving, but who wants to lay down and roll around on a mattress that so many others have done the same? Some of the stores I visited had mattresses so dirty, I wouldn't touch them let alone lie down on one! Since I bought my last mattress from Mattress Firm at Cascade Station while they were under a different name, I decided to go back there. I'm so glad I did! I was lucky enough to work with Amanda, who is up to date and knowledgeable on the new technologies and able to explain it. Rather than push me towards a specific mattress, she asked questions and listened to my needs and then pointed me to just a few to test and hone pd in on my version of comfort. Amanda is customer oriented and really knows her stuff! I bought my new mattress and I gave it a few weeks but it felt too hard. I wanted Firm but this was really hard. I went back to the store and Amanda explained that it does take awhile to break in a new bed. She recommended a topper for the break-in period. She was more than happy to do an exchange, but explained that if I went for a less Firm bed that immediately felt comfortable, when it was broken in, it would be too soft. So I followed her recommendation and got a topper and have slept so comfortably ever since! Not only does the topper give me that little bit of cushion, it has a cooling pad which counteracts the heat that most new mattresses give off. Sales people are always nice when selling you something, but not all are accommodating when issues arise. Amanda is consistent! She is there to help customers make the best choice based on their unique needs. She truly wants customers to have the best experience both in the store and when they get their bed home. Amanda is professional, knowledgeable, customer oriented and just a delight to work with transforming what can be an unpleasant experience into a painfree, hassle free fun experience. Thanks, Amanda!!!

This store is amazing because of Cheryl !!! She takes such…read moregood care of you that you feel like family. Cheryl will get you the best discount allowed and answer all of your questions. I am so happy I found her and her store!!! If I could give her 10 stars I would!!! Do yourself a favor and go see Cheryl for all of your mattress and furniture needs you will not regret it Thank you Cheryl I can't wait for my new Tempurpedic mattress and adjustable base.

went sofa and loveseat shopping today. Trying to decide between new and used. Went to another…read morefurniture store nearby and decided to check this out even though it said mattresses... they had good reviews, so we stopped in. Sales people drive me up the wall and I've walked out of many a store as a result. Cheryl, the store manager has been there for 25 years and she was more like shopping with my neighbor . She offered to make a deal and beat out the other store for what we were looking for. Jesse was also very down to earth and helpful. It was quick and painless and I didnt leave feeling greasy and ripped off. I cant wait for it to be delivered in 3 days! Other stores quoted 2 months to get sofas!

Had a great experience at Mattress Firm. Got the right mattress for a good price. The staff was…read moreextremely helpful and a pleasure to work with. Dependable delivery as well.

Dave was a wonderful help in selecting my new mattress! I had been sleeping on an air mattress for…read more3 weeks and was in desperate need of a bed. He was very patient in explaining all of the options in our price range for what I was looking for (a firm mattress). Dave was genuinely nice to speak with and had our best interests at heart. Greg was also very helpful when I selected a new pillow. My mom and I throughouly recommend this shop for you mattress needs.