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Clark County Assessor

3.3 (7 reviews)
Open 7:30 am - 5:30 pm

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6 months ago

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2 years ago

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8 months ago

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2 years ago

Jennifer was very friendly, helpful, attentive, great personality. Office is easy access

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4 years ago

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6 years ago

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5 years ago

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Social Security

Social Security

2.8(203 reviews)
6.1 miWestside

Not going to lie, visiting one's Social Security office can be a bit of a hair raising experience…read more Lots of people, security at the door, tense, confusing, paperwork ridden, exhausting. It is what it is. Toshima at the front when I first walk in made my two visits to the SS here on Buffalo a 4-star experience. Having to go twice on behalf of a family member and sorting out their mountainous pile of medical paperwork to properly file SSDI for them, I am already overwhelmed before I even walk thru the door. But when I do, Toshima is at the first window kind of hollering at folks walking in and asking "do you have an appointment?" He is a super nice guy, you can just tell, despite him hollering at you thru the plastic partition from behind his desk. He is quick to help and offer advice without attitude or tone. Clearly there is a lot of reason for an employee at an SS office to be short tempered or at the end of their rope, but Toshima is real, measured, human. In the sea of confusion surrounding all that I was addressing, Toshima was clearly knowledgeable, experienced, trying to move my process along and doing what he can to make sure I have everything in order that they requested, thus why I was there to begin with. He interacted with me in a way that made the SS office seem "human" if that makes sense. He does not want you to waste your time or their time. He might be a unicorn in the whole experience, but again, he is worthy of making my experience a 4-star event. So yeah, my first Yelp review of a Social Security office and hopefully my last, but Toshima warrants a shout out in exceeding my expectations that were super low prior to walking in.

A third one-star rating with nothing good to say! The best I have to say is DEFUND THEM due to…read moregross incompetence, very poor customer service, in my experiences with them. The Bottom Line Upfront (BLUF) is that this office consistently demonstrates significant incompetence and urgently needs to overhaul its customer service, particularly in communications and process improvement. More specifically; 1. They don't answer the phone and it's a frustrating joke to try and call them. 2. They don't return phone calls either except once in my experience of calling them more times than I counted - on the order of 50 times. 3. They make demands while holding your money hostage in their letters of what you "Must Do" to get your own money! 4. There is zero-point zero customer service - just an attitude of what you "must do" to meet their process/requirements to get the money they have collected from you for 48 years. 5. Everything is your fault for not being an expert at their process. The latest insult is demanding what I must do by April 25th, 2026, in returning their forms SSA 827 and SSA 8240. See attached pictures of SSA instructions of what I "Must Do" dated March 25, 2026. These forms were completed on April 5th (see attached pictures with my SSN redacted (glad I kept copies-knowing this would happen with this office. These forms were mailed back on April 6th from the main post office off Sunset to expediate delivery. Then 8 days later I get a notice saying they did not receive my forms! Then they sent the same notice to lawyer's office. Then my lawyer's office sent me a notice that I need to submit the forms - LOL!!! So, I am submitting the forms here for the public to see I submitted on time. And of course, I submitted to my attorney's office before the deadline. Will the SSA step into their power and admit they did not check their mail or inboxes, or is it the post office's failure to deliver the mail or my fault for paying into a grossly incompetent system for 48 years? IMO, the SSA is just a government insurance fraud/ government jobs program cloaked as a human services support system. So, what now SSA? Who is at fault here and how does this get owned? Perhaps, I "Must do" something per all your letters. Sincerely, my hope, rather my great hope, is that your office greatly improve. For the future generations - I would recommend you never pay one penny into this SSA Government jobs program and their buildings. The SSA is a fine example of another Government program that tell the people funding them what the rules are and then dictate what you pay and how much you get, when you get it and what you "must do" to get it (that statement is in their every letter and sometimes multiple times), and what your bennies are! Let the people invest their own money, their way- let them own their money and invest same. DEFUND THE SSA. In a word, my experience with the SSA has been an "aweful".

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Clark County Assessor - publicservicesgovt - Updated May 2026

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