We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up…read moreOn April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected.