Really appreciated LeeAnn squeezing me in so quickly when I had a fluorescent light on the fritz…read more Great communication and service from Allen. I would definitely use this company again. Thanks!

Super fast response. Our technician Robbie had our problem solved right away and was very easy to…read morework with.

Having you're AC go out on a day when the tempt hits 100 is not a good day! However, there is a…read moresilver lining. We contacted Guardian (at around 4pm, our first time using their service). Our call was received by a pleasant voice in the office who was able to let us know that they'd be out between 7 and 9 that same day. At 7:20pm we rec'd a call from Jordan, who was 30 minutes out and on his way. When Jordan arrived, he was smiling and ready tackle our problem. Fortunately, it was repairable, and Jordan had the parts on his truck. We had air running before bedtime! We were very impressed with the expertise and customer service that Guardian/Jordan provided. They're now our go-to HVAC company.

Great experience with Guardian Heating and Cooling. They replaced my furnace, AC, and hot water…read moreheater and made the whole process smooth from start to finish. The crew was friendly, on time, and took the time to explain everything. The install was clean and everything is working great. I'd definitely recommend Guardian to anyone needing HVAC work.

Luke and Chris of Carolina Air Experts are the best. Arrived on time and very professional. Worked…read moretogether like a fine oiled machine. Took out our old system and replaced it with a brand new AC and Heater. For any heat or AC needs call Carolina Air Experts in Morganton NC Ask for Chris and Luke to do the job for you. You won't be sorry. They even swept the floor when they were done. Luke and Chris deserve all the ATTA BOYS they can get!

Great company and quality work by Ronnie and his team. Mark (the service technician) was excellent…read moreand professional. Mark was able to explain our situation honestly and went over exactly what we needed to fix the issue. I would highly highly this company to anyone looking for honest HVAC work that is done right. Thanks again everyone!

Outstanding job by Ronnie's team! My AC went out one evening, and the next day the Sigmon team…read morechanged the entire unit out! Customer service was excellent, and they were super careful and cleaned up thoroughly after the job was done! Highly recommended.

Always get superior service from the All City team. Shout out to Michael for getting my gas pack…read moresystem running clean for the summer!

Service Representative, Mr. Tim came out to investigate issues with my upstair furnace not heating…read more He was courteous, professional, and all things knowledgeable about why my furnace was not heating. He explained in detail the issue and all options for repair or replacement. We will definitely use All City Heat and Air for future work.

Unit starting blowing hot air. Called up on a Friday at 10 am and Chris was at my house within 2…read morehours. He diagnosed the issue and replaced the part quickly, offered solutions to make the system more efficient. Even offered to find the small leak in the system so the expensive Freon wouldn't leak out, explaining the cost of this would be less than the top off of Freon. Chris knows the HVAC systems inside and out and was able to offer helpful suggestions. Professional, quick, and honest I can't recommend these guys enough. 5/5 Stars.

I woke up to no air conditioning today, and the temperature was close to 90 degrees. I called…read moreBradham, and they came out promptly. Eric diagnosed the problem and had to climb straight up the side of my building on a metal fire escape-type ladder to locate my air conditioner and replace the damaged part. He could not possibly have been more polite and personable, explaining the process every step of the way, showing me the damaged part as well as a new part so I could see the difference. The units on the rooftop were not marked, so he had to work extra hard to locate mine. He wisely took a video of the location of my unit and also noted every identifying detail to put in my records. He checked the age and warranty of the part and found that there was a partial warranty, which saved me some money. I would highly recommend this company. Great customer service at a fair price.

Jay was amazing all throughout my experience! We both had to…read morepartner to arrange my home insurance company to cover the replacement of my HVAC unit. Whoever has dealt with home insurances knows this can be extremely painful and time-consuming. Well, my case was not the exception. Luckily Jay was there to help me out along every step of the way and we were finally able to secure a deal with the Insurance Company. Jay and his teammate showed up for every appointment on time and would accommodate to my schedule. I cannot say any more words of praise to Jay and his team - their professionalism and level of ownership was outstanding! A+++

Our Heat unit went out on the day before Christmas Eve, this company was very responsive to our…read moreneeds in the beginning. I had to call them back because the unit wasn't running correctly, upon inspection the tech stated that he was going to recommend replacing the unit, due to the age of the unit. and it was apparently losing Freon. He came back to the house and pressure tested the unit under the house and stated that there was a definite leak. He left a message, that they were going to replace the coil under the house. I asked them if they performed the same test to the outside unit, he informed me that he didn't and that this couldn't be done, so my question is how was it known that this was the only leak in the 19 year old system. I asked him if he told the home warranty company that it would require replacement, and he told me that the warranty company would make me pay for out of pocket modifications to the tune of possibly a $1,000.00 and possible more. I told the tech that I had platinum coverage and that the system shouldn't require modification that would even come close to this figure. I asked him if he had worked up that quote..... His response was no, then how do you know the price of the modifications? I spoke again to my warranty company and they advised that the tech or company told them that the system was checked inside and out and that this was there determination that it was the inside coil only that needed replacement..... Then you lied to me when you were asked if you pressure tested the system, you told me that it wasn't performed, but you tell the warranty company that it was. I don't appreciate being lied to, if what I asked of hi would have been done this wouldn't even be an issue right now, however I think this is the companies way of getting every Nickle and dime they can without having to replace the unit, which was the initial statement from the tech after checking the unit. I hate writing reviews on companies, I would prefer to leave good reviews for outstanding service, however, this time I won't because, I don't like being lied to. Bottom line, don't tell me that the unit needs to be replaced and then tell the warranty company a totally different story, this was just poor business, poor work ethic and bad practice. I don't even want to use them now, because I don't trust them. And before its said that I'm no AC tech, and they are. I have a relative that had advised me on this, and they are a certified AC tech. I didn't want them doing anything to the unit because I didn't want to mess up my warranty coverage, I also don't want to be charged several times for faulty issues from not performing the correct testing of the indoor as well as the outside unit. Way to go. I hope that nobody else has this experience, it hasn't been a pleasant one.

service tech was very knowledgeable and honest! I would call them again with any HVAC needs.read more

Sent out by my home warranty. Very friendly and kept at it until the problem was found.read more