Distressing Extended Stay With Package Problems, Housekeeping Limitations, Poor Communication, and…read moreLost Medically Prepared Food I stayed at SpringHill Suites Wenatchee during an extended healthcare work assignment. As a traveling Family Nurse Practitioner specializing in lifestyle medicine, I rely on hotels for safe rest, reliable housekeeping, functioning amenities, timely access to deliveries, and secure handling of food and belongings. Unfortunately, this became one of my most difficult hotel experiences. The property did not provide guest access to filtered drinking water. I found the tap water unpleasant, leaving bottled water as the only practical option. The hotel also repeatedly declined to provide basic dishware and food-preparation items such as cups, plates, bowls, forks, spoons, and a cutting board. For a long-term business stay, this made basic hydration and meal preparation unnecessarily difficult. One area deserves recognition: maintenance. The bathtub drain issue was repaired promptly, and the engineering staff made good-faith efforts to help. Maintenance follow-through was excellent. Housekeeping was far more difficult. Service hours repeatedly conflicted with my healthcare work schedule and irregular sleeping hours. Near the end of my stay, management photographed portions of my room and sent the images to my employer. The bathroom did require cleaning, and I accept that. However, I found it deeply humiliating that the photographs were shared without what I believe was important context: limited housekeeping availability, severe sleep disruption, my work schedule, and the abrupt departure process. I was concerned that sending those images to my employer could harm my professional reputation. Package handling was another major problem. I repeatedly had difficulty obtaining packages that had already arrived, and some appeared to remain at the hotel for extended periods. As a long-term business traveler, I should not have had to make repeated requests to access deliveries addressed to me. My most serious concern involved two frozen boxes of medically prepared meals valued at approximately $250 each, for a total loss of about $500. The day before departure, Theresa at the front desk told me that the two frozen boxes were still being held and could be retrieved when I left the following day. I also had one refrigerated box that had spoiled, and I specifically authorized disposal of that refrigerated box. At checkout, another front-desk associate told me that Theresa had documented the opposite: that I wanted the two frozen boxes discarded. The valuable frozen meals were gone, while the spoiled refrigerated food had been kept and returned to me. That was not what I requested. I cannot determine whether this resulted from inaccurate documentation, miscommunication, or another cause. However, the result was the loss of approximately $500 in medically prepared food. I requested a written explanation and reimbursement. The final days of my stay were also poorly handled. I spent several days trying to coordinate packages, storage bins, shipping labels, food, and other belongings. Management appears to have known that my follow-up reservation would not be honored, yet I was not given clear and timely notice until the end of my stay. That left me managing an abrupt move, work responsibilities, belongings, shipping logistics, and severe sleep deprivation under extreme pressure. This was an extended healthcare work stay, not a brief leisure visit. The hotel functioned as my temporary home. Reliable sleep, timely communication, psychological safety, and secure handling of my property were essential. The cumulative impact was profound. I became severely sleep deprived, physically and emotionally exhausted, and increasingly concerned about my ability to rest adequately before caring for patients. During the early morning hours following my birthday, I required emergency medical evaluation and contacted the behavioral-health crisis support line available through my insurance. The property itself is attractive, and the engineering team was a clear positive. Unfortunately, the package delays, housekeeping limitations, food-storage failure, late communication, and management escalation outweighed those strengths. After this experience, I have decided to move my future hotel business elsewhere whenever possible. Filtered-water access: 0/10 Extended-stay kitchen support: 0/10 Maintenance follow-through: 10/10 Housekeeping flexibility: 0/10 Package handling: -10/10 Handling of medically prepared food: -10/10 Management communication: 0/10 Overall experience: 0/10 I hope the property improves its package procedures, food-storage documentation, housekeeping flexibility, communication with long-term guests, and handling of sensitive employer communications.

Great experience from the time we checked in until we checked out. To begin, they gave us a doggy…read morebag for our dog consisting of a toy and a treat. The room was very nice and well appointed. The free breakfast was good and fresh. In the evening they had warm fresh cookies. The staff were all very personable and helpful. Would definitely stay there again!

A young lady working there I belive her name was Morgan was terribly rude during dinner service and…read moreit seemed she purposely slowed her service to us entirely I wouldn't recommend eating here as it seems she dislikes anyone who comes through the doors, need people with some better attitudes please !!!

Probably Wenatchee's finest hotel being its modern and somewhat new, at least compared to other…read moreHotels in the area. Room was nice and clean, food was great too. Staff were easy going and nice. I would definitely stay here again and most likely will.

Beautiful Property, Deeply Unfair Management Process…read more Residence Inn Wenatchee has a beautiful Columbia River location, comfortable suites, and valuable complimentary electric-vehicle charging. Marriott should add more chargers. Unfortunately, management overshadowed every positive aspect of my extended stay. I selected this hotel as my temporary home for what was expected to be an approximately 81-night healthcare work assignment. For more than a month, no significant management concerns were communicated to me. Then, after several interactions were interpreted differently from how I intended them, management ended my stay early and later confirmed in writing that the property would not accept future reservations from me. My central concern is simple: Neither manager ever asked me for my account before making those decisions. I was not given a written summary of the allegations, told which facts had been verified, informed which policies I had allegedly violated, or given a meaningful opportunity to respond, correct inaccuracies, apologize, or demonstrate growth. One incident involved my saying that I was "in love" with a front-desk associate. I now understand that the wording may have caused discomfort, although that was not my intention. Another guest then loudly yelled, "Stop flirting with him," in front of others. I felt publicly humiliated and later responded loudly when that guest asked whether he had offended me. I accept that I should have disengaged completely. Management later raised the possibility that I had followed the guest to his room. I did not. I was returning to my own room when he spoke to me again. No manager ever asked me directly what occurred. Other concerns involved a public swim-meet weekend and a separate pool conflict in which I sought help from the front desk. I acknowledge that I was sleep deprived, distressed, and approached the desk multiple times. Again, nobody asked me for my complete chronological account. Both managers eventually came to my room together at approximately 9:00 a.m. on a Monday, woke me, and informed me that I had to leave early. The decision appeared final before my perspective had ever been requested. I later received written notice permanently refusing future reservations, but no clear explanation of the specific evidence, findings, or reasoning was provided. I accept that intent and impact are not always the same, and I have reflected seriously on boundaries, emotional regulation, affectionate language, awareness, and de-escalation. But accountability should not be one-sided. A fair process should hear all sides before making permanent decisions. That did not happen here. Property and location: 10/10 Management process: 0/10 Transparency: 0/10 Overall experience: 0/10 A beautiful hotel cannot overcome management that left a long-term guest feeling unheard, falsely accused, removed, and permanently unwelcome.

Wow! I've stayed at a lot of Marriott establishments and this one truly stands out. From check in…read moreto checkout this place truly and sincerely cares about you. The manager that was at the front desk several times was overly kind and definitely understood customer service. The bartenders/servers at the restaurant were fantastic and kind. The establishment was clean, convenient and obviously had a beautiful view of the river and mountains.

Not a bad word to say about this hotel. BEAUTIFUL ROOM. Beds were comfortable, clean, and priced…read morevery well for what you got. Had an evening meal of chicken noodle soup and Chilli. Didn't eat any so unknown quality but was included in rate. Breakfast to was included and was as good as most restaurants. If ever in that area again would DEFINITELY stay there again no questions asked

Cheap tiny bottles of shampoo, conditioner and lotion. Definitely one use only. Soap is the…read morecheapest packaged sliver they can find. We were told the pool was 80-84. It was not. I've been swimming since I was born and I'm 60 ... I know when a pool is 80 or above. Checked with the front desk. The clerk totally ignored me and kept chatting to her coworker even though I was 5" away. She did not smile once. She checked and said the thermostat said it was 81. I told her the thermostat was wrong and to go feel it. She repeated herself. The only reason we decided to stay here was because they told us the pool was 80-84°. Beds are super soft. Be careful if that bothers you. My daughter described them as "wretched". The cookies are nice. And the lobby smells like cookies which is a pleasant touch. I don't know why I thought hotels all had usb ports by the beds now. They don't. There are two by the desk though. Shower water pressure is dismal. They advertise riverfront all over the place but the river is like a half mile away... and there certainly isn't any view of it.

I went in with pretty low expectations but these guys knocked my socks off…read more The service could have been a bit better but it wasn't bad enough to knock a star off and there are so many good things about this hotel that the grumpy front desk clerk doesn't even matter. First off the hotel is clean. The lobby looked great and so did our room. The elevator is smaller than I'm used to so getting our luggage cart in was a challenge. The room was spacious and they had it stocked with plenty of towels. The only complaint is that the bed was a bit uncomfortable for me. There was a small dip in middle bur it wasn't terrible. The breakfast was pretty good and there were options for every taste.

This place still feels very new! Literally feels very brand new and not a lot of wear and tear at…read moreall. I was here for a couple nights in town visiting friends. It's very easy to get to from the nearby highways and very close driving to downtown Wenatchee. The room was excellent! Two queen beds and a fridge and microwave with a large TV. Definitely enough room. Still felt very new. Took my kids down to the pool and they thoroughly enjoyed it. It's indoors but there are towels down there right across from a well stocked fitness center. The breakfast itself was pretty standard and delicious! They have the waffle makers as well as all the pastries and cereals. Lots of coffee and juices on tap. Just overall a great stay and would highly recommend for anyone looking for a well priced hotel in Wenatchee!

Me and my fiancé stayed here after a wedding in Wenatchee. We were greeted by the absolute most…read morefriendliest man named larry who also was a veteran. He made the trip for us. If you are thinking about staying here i would recommend it 100 times over solely based on the customer service we received. Thank you larry.

Stayed here while we toured Leavenworth. It was less expensive of a stay. Comfortable, plenty of…read moreparking.

Great spot for a stay in Wenatchee. Staff is super friendly…read moreand helpful. Hotel is clean and well appointed. Beds and pillows are comfortable, and water pressure is not too bad! We left before we could enjoy the complimentary breakfast, but judging by the amount of folks milling about, it was probably really good. Would definitely stay again!

Our stay was brief. Arrived around 11 pm, and missed the complimentary breakfast as we were simply…read morejust too tired from a lengthy road trip. The good: staff was friendly and accommodating. King sized room was comfortable to maneuver around with a large motorized wheelchair. The mattress was firm and supportive. Pillows cushy and nice to sink our heads into. Bedding was comfortable and adequate. Loved the non carpet flooring! Bathroom had an updated modern LED mirror over the vanity. Felt secure in our suite. The need to knows: there was a micro refrigerator, however, it was not cold...at all, and yes it was plugged in. There wasn't any microwave or coffee maker inside the room. Oh, and the ice machine was on the first floor. This is a fairly new IHG property. For a no frills, clean stay, it works. We may consider staying again with this property brand sometime in the future.

Stayed for one night only while enroute to Chelan…read more We arrived late after 10pm, however on the day before, we did the online check in. Very quick check in when we got to the hotel and got room keys. The room was clean and even though it is an older Holiday Inn needing some TLC, there have been some remodeling improvements which was nice. The water pressure is strong, nice linens, comfortable bed. Check out was done online, too, and left keys in room. Great service, nice staff. The complimentary breakfast was basic, but enough to make us full.

Greeted by super friendly front desk. Lobby had complimentary popcorn, apple cider, hot chocolate,…read morecoffee and tea. Was amazed to see there was complimentary dinner on weekdays including soda and beer. Breakfast included eggs, yogurt, fruits, oatmeal and biscuits/gravy. Kids loved the automatic pancake maker. Rooms were clean and shower had great pressure. Refrigerator and microwave included in the rooms.

Cedars Inn a solid mid-range travelers hotel/motel priced as a budget hotel, making it a great…read morebargain. Family-friendly AND pet-friendly, with clean, comfy beds, a decent continental breakfast, free cookies(!) every night (also hot chocolate, if you ask at the front desk) from 7pm-9pm, an on-site guest laundry room, and a 24-hour pool and hot tub are some of its most outstanding features. Seriously, why aren't all hotel pools & jacuzzis 24 hours? This needs to become the standard in the hospitality industry! The hotel is smoke-free, of course, but it didn't always used to be...or so it smells. There is a faint hint of it throughout the building, but not enough to be detrimental. Just noticeable, at times. Staff were helpful and friendly throughout our stay, particularly when we had to send some friends to retrieve a couple items from the Lost and Found that we'd accidentally left behind. Would definitely stay here again the next time we have a reason to stay in Wenatchee!

I really like this place, great location for me because I wanted a river and Mountain view and I…read morereally got that. The Old Wenatchee pedestrian bridge is across the street and it spans the Columbia river and connects East Wenatchee with Wenatchee. Very cool. The hotel is very well run and they're cleaning all the time. The bed was comfortable, the room was clean and the staff are lovely and so helpful.

I could not recommend Warm Springs Inn enough! We loved every minute of our stay here. Ludger and…read moreJulie truly go above and beyond to make you feel right at home. Beautiful estate, cozy room, relaxing hot tub, delicious breakfast, overall wonderful experience. We will absolutely be back!

To say that this was an amazing stay is a grand understatement -- legitimately WOW. We stayed at…read moreWarm Springs during a recent trip to Leavenworth and gosh what a charming little inn with the nicest owners! We were in the river view room and it was cozy with a great deck view of the river. We were able to get settled in pretty quickly and wander by the water; sit and enjoy the scenery, and last but not least see their little rabbits, chickens, and prince the peacock! Ludger was an amazing host and really made us feel welcome -- can I also say he puts some restaurant chefs to shame with his breakfast creations? I found it super thoughtful that they had a check in sheet asking about allergies, dietary restrictions, and even taste preferences. He definitely accommodated to my vegetarian palate while still cooking up some of the best meals I have ever had at an inn, hotel, and possibly even restaurants. Kudos to him. It was super nice to have fresh fruit from the orchard be included the meals and it really added such a great touch to them. Price wise, I would say it is very reasonable for the delightful experience, calm and quiet surroundings, and comfortable stay. I have recommended this spot to every friend I have seen this week and will continue to rave to everyone about how amazing this spot is. Definitely check this place out -- be it for wine tasting, an event, or a stay. It is absolutely charming and will be a place you will remember for years to come.