Mother's Day Weekend ruined by Comfort Suites Inn
On Thursday, May 8, 2025 around 7 pm I booked a hotel reservation through Expedia to stay at the Comfort Suites Inn in Wenatchee to check-in on Friday, May 9, 2025 and to check-out on May 11, 2025. The reservation was for 3 people myself, my friend, and my 4 year-old grandson. We had planned to spend the day in Leavenworth, but did not get the opportunity to even go to Leavenworth the entire weekend. When I booked this room, I reserved the room under my STCU account.
The morning of check-in, I received a call from Comfort Suites Inn around 9 am confirming my reservation. After speaking with the front desk guest services, I called back a few minutes later, asking for a late arrival. I was told that a late arrive was acceptable. I checked into the hotel around 7:30 pm on May 10, 2025. I checked in the hotel with my Numerica bank card which was not the card I had reserved my reservation with through Expedia.
The next morning around 7 am while we were sleeping, there was a loud knock on our door. As I was getting up to answer the door, someone used a key card to start opening our door. Realizing the door was opening and my grandson was in the room, I darted from the bed to the door to try to prevent whoever was entering from continuing any further. Once I reached the door and announced that this room is occupied, Laura announced that she was a staff member of the hotel and told that I had not checked-in the night before and she was just confirming that the room was empty. After realizing I had checked-in and the room was occupied, she left not apologizing was for the error or for waking up everyone up in my room.
Once Laura had left, I checked my bank accounts. Comfort Inn Suites had submitted charges to both my bank accounts. STCU and Numerica accounts showed pending charges from the hotel. This means that Comfort Suites Inn was holding funds at both my banks which meant that I could not have access to those fund until my bank released the funds for 7 to 10 business days later or until Comfort Suites Inn contacted my bank to let them know that they submitted the charges that were pending in my account in error and ask them to release the money. Reminding you that Comfort Suites Inn did not have authorization to charge my STCU account.
Upon further in review of my account, I noticed that on May 8, 2025 that Expedia and Comfort Suites Inn both sent a pending charge through on my STCU account. My Numerica bank account was charged at check-in. Pending charges were submitted to my STCU account around midnight from Comfort Suites Inn on May 9, 2025. Comfort Suites Inn submitted pending charges to both my bank accounts which meant that the funds were not available for me to use. Also, I chose to check in with my Numerica bank account because I did not have enough money on my STCU account to cover my stay with them. So, when Comfort Suites Inn submitted the pending charges through to my STCU account it overdraw my account and charged me an NSF. While the bank held my money, which was finally released the following Friday, May 16, 2025, I was charged overdraft fees on transactions for automatic payments that were due to come out that week. Remember Comfort Suites Inn did not have authorization to charge my STCU account.
I went to the front desk to address my frustration for someone knocking at my door and waking up everyone in my room. I showed the front my bank accounts so they could see that both bank accounts were charged for my hotel stay with them. I was told that I had to wait for the manager to come in at 9 am. So, I ate breakfast which was good by the way. When I was done with breakfast, I went to the front desk to address my concerns with the manager. The manager's name was Anna, I showed her both bank accounts and the pending charges from Comfort Suites Inn. Her immediate response was that the hotel did not submit the charges to my bank and that I needed to contact my bank to address the pending charges with them because the hotel is not at fault. My bank does not hold funds without being asked to by a business. I also made it clear to the manager that by them submitting charges to both banks that they prevented me from being able to enjoy my weekend getaway with my grandson and my friend. The manager stated that she would reach out to the owner Steven Tramp to see what he would be willing to do.
While, I was waiting for an answer, I took my grandson swimming in the pool. During our swim another child throw up in the pool. I notified the front desk immediately. It took them over 20 minutes to address the issue and get everyone out of the pool. so, other guest were swimming in puke.
Since my swimming with my grandson was cut short because someone throw up in the pool, I called Expedia. I addressed my concerns with them about my account at STCU being charged by them and by Comfort Suites Inn. The Expedia customer service representative questioned read more