While staff were friendly and the price was right, this hotel was just average. First note, it is NOISY. Walls are thin on top of being very close to a helicopter launch, which seemingly went by at all hours of the day. Road noise is also pretty high here. Pillows could use a replacement and if you're over 6 feet tall, you will struggle in the shower. It is close to Pigeon Forge, Gatlinburg, and the Great Smoky Mountains north entrance, so definitely convenient for that. read more

Clarion Inn Willow River - Outdoor lazy river - Hotels Near Me - Sevierville, Tennessee

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Do not book here if you need WiFi to connect. Front desk acknowledged some rooms don't have WiFi (even though they give you a WiFi password upon check in.) You don't know if your room will have working WiFi. Our didn't. Front desk said, "ever since the hurricane, it's been spotty...," as to why their WiFi didn't work in my room. Very frustrating. read more

Every time I visit Dollywood I stay at this hotel. They have the best breakfast. The waffles are immaculate. And I couldn't recommend enough. It's low price. A lot of the reviews on here are quite literally Karens. There isn't a whole lot of great hotels out there. And this by no means is a perfect one. But it really gives a southern style touch to your stay. I feel most comfortable staying at this hotel then most. read more

Probably one of the grossest hotels I've stayed at in a LOOONG TIME. So for starters the pictures do not begin to describe the disgust I found. While the outside and the common areas looks immaculate, the room was less than desirable. There was mold in the bathroom, water rot on the door and a hole in the wall. The bedroom had pills under the bed, stains on the sheets and mattress and the WORST. The head board had some kind of runny poop or blood stain in the headboard but who knows. Lastly the bed is ROCK hard. I woke up with the worst back pain of my life. Why did I stay? Well there was "nothing" they could do. It was late and we were tired. But best believe the next day I found a new place to stay which was FAR better and the same price. I did tell the front desk why I was checking out early and they didn't seem to care. The front desk staff also didn't wear mask and the "grab and go" breakfast was JUNK. No healthy options and no protein either. For some that's VERY important. Hints why people like a continental breakfast. read more

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Talk about major ick!! If you are used to clean, updated, well-kept hotels, this is not the place for you. We were greeted by a bush filled with spider webs outside the hotel entrance, as well as a spider filled trash can to throw away our food from a long road trip. The pull out couch (the only reason we even stayed in this place) was filthy like it had never been cleaned --ever! I wouldn't let my daughter sit on it until I sprayed it with Lysol. For some reason the pillows on our beds were 1/2 the size of normal pillows. Just weird. Everything looked dingy and old, with a ring of dirt and grime around it. To top it off, the toilet overflowed after first normal use and the front desk person said we could either come get a plunger or she would be down after she checked in a guest. I assume there's no maintenance crew on staff. Not sure. We complained enough that they agreed to refund our 2nd and 3rd night's stay so we could find someplace else. read more

Clarion Inn Willow River - Toilet overflowing from First use - Hotels Near Me - Sevierville, Tennessee

I have no idea how anyone has rated this hotel positively! It's so gross!!! We woke up after sleeping there only one night to have been invaded by ants. Not only were they ALL over our bathroom floor but they were on our night stand and most importantly and most disgustingly, on our babies bottle. When my husband told the owner/manager they responded with yes, it's the whole 1st floor. Ummm what?!? And then they didn't give us a refund?? I also contacted corporate and they couldn't do anything bc each hotel is individually owned and operated. DO NOT, take your family here unless you are ok with read more

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Definitely a great place to stay! Quiet rooms and good light blocking drapes make sleeping easy. Only complaint would be the tvs...not great quality pictures and the connection went out every five minutes or so (clear skies), came back quickly but hard to watch your favorite team big game! read more

Stayed here a few years ago and had a decent experience - was visiting the area so decided on this hotel again. Chose the river view .... it did have a river view .... but across the river is ALOT of construction. Not the hotels fault, but just know this when booking. Room was decent. Maid service wasn't the best. Front desk staff was not very friendly. When I checked out, I was just handed my bill without a "How was your Stay? Thank you for staying here" NOTHING. Our room had ANTS so I told her this and she laughed. LAUGHED. Very weird interaction. I would choose another hotel next visit. read more

Stay here because Bluegreen vacations couldn't put us up in a cabin like they originally were going to do we had to cancel because I was hospitalized an unable to attend the first date we picked and we were supposed to be staying in Gatlinburg not 20 minuets away. The room was a little smelly but we had no choice but to stay there were no other rooms around for the weekend. Hopefully after they do there upgrades the place will be nicer and cleaner they need some new bed. read more

Clarion Inn Willow River - Hotels Near Me - Sevierville, Tennessee

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I'm so happy with this place, it surpassed my expectations. Everything is very clean, no bad smells, the beds are so comfortable, it includes breakfast buffet and everything is delicious. Definitely I will stay again here. read more

Clarion Inn Willow River - Exterior Pool, the interior pool is inside that round building with a large windows - Hotels Near Me - Sevierville, Tennessee

We had a beautiful visit there. The property was well-maintained and updated. Check in was easy. Breakfast was delicious and we were able to sit outside on a patio and feel safe. The breakfast was better than most other hotels of the same caliber. We had a corner room and a balcony overlooking a river with a natural area. The pools or melt well-maintained and comfortable temperatures. We love the lazy river and were delighted that a Monday evening was quiet and we were the only ones in the lazy river. It is a small lazy river but it is nice, calm, warm and peaceful riding an inner tube around in circles. We only paid a little over $100 for our room and were glad to be off the busy Pigeon Forge strip. A very relaxing couple getaway. read more

SEMEN STAIN ON BEDSPREAD!!!! This hotel is disgusting!!!! I found a semen stain on my bedspread, I called down to complain, I was then advised that the bedspreads are only changed to clean 3 times per week. She tried to tell me that it was industry standard! I normally stay in Hiltons or Mariott's, and they change all of the bedding after every guest!!!! She offered to send a maid up, and I told her there was no way I would stay at this hotel tonight or any night! Be very thorough and inspect your room if you insist on staying here, be careful! I got a refund and went straight to the Fairfield next door, its much nicer and very clean!! read more

Clarion Inn Willow River - Here is the semen bedspread - Hotels Near Me - Sevierville, Tennessee

While it wasn't a terrible experience, it was definitely not worth the money. The room smelled absolutely awful when we first entered. The "clean" towels had long brown hairs in my towel. There was something dark and crusted on the bath tub in several spots, which we discovered before (thankfully!) bathing my toddler. So off to take a sink bath instead. The exterior of the hotel is really pretty, but the inside was out of date and musky smelling. I understand that there was a lot of people staying there and eating breakfast, but it could have been organized in a better way. Either more breakfast appliances , especially more than two waffle makers, or put it in a place that is blocking the door to outside. A line piled up for the waffle makers, blocking the door and it was so awkward. I suggest spending your money elsewhere; you'll be happier and probably closer to your destination! read more

I am furious at the last two reviews. This place is extremely clean beautifully decorated and is at the same price as Microtel. It has hot coffee and hot apple cider 24 hours a day. It has a balcony room where breakfast is served. Unless they totally renovated in the last month I don't understand how anybody would say this place is dated. Well it does have three floors of antebellum columns and looks like a mansion. Give me a break. read more

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Stayed here several times & always had a good experience. Rooms are clean and roomy. Free breakfast is very good. Nice staff and reasonable prices. All around good hotel. read more

Staff was reasonably nice. Breakfast was okay. Our room was decent (smelled funny). Overall, the hotel is dated. Housekeeping is forced on its residents (they put a note in your door stating you can only skip one day and they will ignore your do not disturb sign). read more

I've stayed at 100's of hotels in the last couple of years. This one is average. Most annoying thing about it is that their wifi is LOUSY so if you have plans of getting online while here, think again. If anyone posts that they got online with no problem I'd suspect that they work for the hotel read more

Clarion Inn Willow River - One bar constantly - Hotels Near Me - Sevierville, Tennessee

Love the lazy river! The old southern mansion feel was great. My husband and I are big Gone With The Wind fans and we really enjoyed all the memorabilia. There were pictures and cases full of the figures etc from the movie. We had a great room. Our room was on the backside of the hotel with a balcony that overlooked the creek. It was a beautiful view that was perfect for relaxing at the end of the day. The room was very clean and the bed was very comfortable, my two favorite things in a hotel room. It also had a refrigerator and a microwave. They offered free breakfast with a large variety of food including waffles. I love waffles. The breakfast area was on the second floor. You could eat inside and listen to the news or you could eat outside on the balcony overlooking the pool area. There is an indoor and outdoor pool area. It was hot during the day so we swam in the outdoor pool. The indoor area had a pool and a hot tub and was available 24 hours a day. We soaked in the hot tub one night. It was very relaxing. My favorite was the lazy river. I could float in that all day. The lady at the front desk when we checked in wasn't very nice or helpful. Everyone else we dealt with that week from the cleaning staff to the desk attendants were very nice and friendly. Maybe the first lady was just having a bad day. read more

Best place to stay in the area. They're in the process of remodeling so be patient. Breakfast is the best comfort food around!! No photos for this hotel this trip, but I'm excited to post some when we come back after the remodeling is complete. read more

We found our home away from home on our annual trip to Pigeon Forge. This hidden treasure is about 10-15 minutes from the Strip ... just the right distance to get away from the madness. The hotel itself is amazing ... just as you see in the photos. Wait until you see the lobby! Our room was huge and everything was up to date. Clean, quiet and affordable. We'll be back next year! Highly recommended! read more

Clarion Inn Willow River - Gone with the Wind - Hotels Near Me - Sevierville, Tennessee

So disappointed. The reviews made this place sound spectacular. Is this the same hotel? Our room is gross. Dirty. Pealing wallpaper. Stains on the couch, bed skirting, and bathroom ceiling. The carpet is old and dirty. Based on many of the reviews some rooms must have been updated. Definitely not 126. The lobby is pretty. The pool area is nice. I would never stay here again. read more

My daughter and I stayed here during her spring break, and we absolutely LOVED it. We stayed in one of their king suites with jacuzzi tub... it exceeded my expectations!!! The staff was always super friendly, housekeeping did an outstanding job keeping our room clean and the wifi was fast and always worked. Since being home my daughter has begged me to go back... guess we have found our go to place to stay when we travel to Gatlinburg. We both are looking forward to our next stay!!! read more

This place is awesome. The rooms are clean, comfortable,and affordable. The Continental breakfast is awesome. The beds are so comfortable and this place is just awesome. The only drawback is it is not on the trolley line. Will definitely be back next time read more

My family and I have stayed here over 5 times and we always have a fantastic experience. The staff is amazing, the beds are comfortable and the breakfast in the mornings are always wonderful. This is our home away from home when we go to Tennessee. read more

Very nice hotel with a great staff. They were able to get us in on short notice for 3 nights. Lobby of hotel is very inviting with a (what I consider) Grand staircase situated in the middle. Rooms are very nice and well kept, the room we stayed in had two queen beds and a separate sitting area with a balcony and river view. Two pools (one in & one out). Breakfast area is very nice on second floor with a balcony. I did see a flyer that they are under new management and will be renovating the hotel soon. Can't say enough good things. We will be back. Thank You for your hospitality! read more

It is actually a pretty beautiful hotel. Not the nicest but beautiful. Indoor and outdoor pool with a lazy river. Also includes free breakfast but didn't attend so can't tell you what it was like. The room was spacious with 2 double beds and a couch. Has 2 sinks and mirrors(one in bathroom and one outside the bathroom). We had a room on the first floor with our own patio that was right next to the pool. The beds and pillows were comfy. The room stayed pretty musty the whole time and the furniture and decor is pretty old. We also kept running out of toilet paper and had to keep going and asking for more cause they only give you one roll at a time. The maid was very nice and the rooms were pretty clean. We did however find some mold in our shower which made some of our sinuses go ablaze. They might want to think about doing some repairs/remodeling to the rooms and not just the lobby and breakfast area. The location isn't the greatest since it's right across the street from a helicopter tour place and there aren't many restaurants or things to do in close proximity. Pigeon Forge is about 30 minutes away without traffic. Parking lot also gets really full at night and it's hard finding parking. I'd for sure stay here again for a night or two though if the rooms got updated and the mold was gone. read more

The room was large, bright, clean, quiet, and airy. The balcony overlooking the river was a nice touch. All staff members were helpful and friendly. This was one of the nicest hotels we have stayed in at this price range. read more

We have stayed here year after year just before Christmas -13 years! It's time to upgrade ALL room!!!! Bathrooms, carpet, technology!! And the pool really needs to be warm- it's inside but freezing!! Thus year staff wasn't as friendly and cleaning wasn't as good! Also had ants in bathroom, they took care of this. read more

Amazing. Clean. Comfy. Plenty of personality in the entire place. Fall decorations were outstanding. Somebody cares here.

This was a very pleasant stay for our family. The rooms are not super new but are clean. Lots of great staff and a great breakfast. My kids loved the pools. read more

Wifi does not work at all. They will give you a password and act like it's working, however, it doesn't at all. Nice enough hotel but needs some serious updating. The furniture in the rooms is old and worn out. The staff is very nice and accommodating. They will do whatever is in their power to help you. read more

1of better places I've stayed in Pigeon Forge/G'burg area. Room could be cleaner though. Dusty, dirty mirrors, I had to Lysol+disinfect bathroom. Yet not roach motel. Free decent breakfast in am. Located before all the Pigeon Forge/G-burg traffic so you won't get caught up in that. read more

We stayed here as a Christmas gift from a family member in Kodak. Not knowing what to expect, we were overwhelmed by the cleanliness and attention to every detail. The staff were very friendly and accommodating. The continental breakfast offered hot bacon, eggs, biscuits, and gravy. There was also a selection of breads, fruits, cereal, and drinks. There were even two easy to use waffle makers. The Christmas decorations were professionally made. The pool and hot tub area was very relaxing. We will be back. read more

Booked the meeting room for a vendor event I was hosting. Was told they had tables to accommodate 20 vendors when I booked it, but when I called back later to confirm, they said they only had 10 tables. We brought a few of our own, but unfortunately for us some had backed out at the last min so we ended up not needing ours. When I arrived the morning of the event, I found there was no communication to housekeeping or maintenance about the room being booked, so they had all the chairs stacked up against the walls, a tv in one corner, and blowers sitting on a rug that was apparently drying. So they had to scramble to clear the room for us. The maintenance guy was nice enough to hang our banner below the marquee sign out front with the twine I brought. The ladies in housekeeping brought us in hot cider and coffee, which was very nice of them. Didn't stay the night here, but the look of the place is very nice and despite the room being small, it would make a great place to have a business meeting. Won't be back to do another vendor event, though. read more

this place is a trian wreck/ the outside looks great but once you go past the front desk you begin to realize its run down and dirty. our room carpet was so bad i would not take my socks off . furnature looked like something from the resuce misson ,lamp was broken and leanning over . to top it off i took the dust cover off coffee cup and it had a half inch chip on the rim that would off cut my lip. we checked out as soon as we could and moved to the best western up the road which was night and day . never stay a this location so bad and the choice coporate office call was an hour and a half with results that were not to my satifaction . read more