Stop! Turn around! Find another hotel!
The. Worst. Hotel I've ever stayed at. I can't BELIEVE they call themselves a 4-star hotel and that this is supposed to be the top brand of the Choice hotels group.
First of all it is the UGLIEST hotel. The furniture is cheap and old and ugly. The rooms (and we were staying in the nicest room) were sparse and depressing. We were supposed to have an equipped kitchen and we had barely anything. Two plates, one bowl, a pair of mismatched silverware, and NO glasses! The bathroom looks like something out of an airport. The only amenities we got were shampoo and a half empty bottle of conditioner.
The lobby had a 10-ft Christmas tree that had a single string of lights wrapped around the top half of it and about seven ornaments total with a tiny little pile of staff presents underneath it.
The reception desk doubled as the bar and the lone person working there had to work both.
We tried ordering food at their "restaurant"--NOT an actual restaurant at all--and were told that WE WOULD HAVE TO WARM UP OUR PLATES OF FOOD BECAUSE IT WAS FROM YESTERDAY! WHAT??!
Their buffet was awful. The soup was over salted and over peppered, the fruit was old, and you had to pick up silverware from the reception desk/bar...
There is no excuse for a hotel like this in a city like Gothenburg and to call themselves 4-star is extremely duplicitous. If we had been staying more than one night we would have checked out early and found a different hotel. Especially since the windows even on the seventh floor blocked out none of the noise from the trains and we got no sleep. Just unbelievable. I can't even comment on the service because it was just so irrelevant in the context of everything else. read more