Three friends went for Tea at the historic Asa Ransom House…read more The food was presented on a beautiful three tiered stand as one would expect at a Tea. The bottom layer held delicate, crust-less, savory finger sandwiches, 4 for each of us, all very tasty. On the second level were delicious scones and there were three spreads offered to enhance their flavor - lemony butter, what may have been clotted cream (not sure), and a fruity jam. On the top tier there were sweet cookies and cakes. The room was decorated with old fashioned country curtains, decorative wall paper, and fancy table cloths - a perfect back drop for this experience. The servers were attentive, prompt and friendly. It was what I expected and it didn't disappoint!

Very nice, went for afternoon tea with my daughter. Unfortunately the online menu of sandwiches was…read morenot what was offered that day and we could not eat what was due to allergies.

On a recent stay visiting family in Buffalo, we stayed at the Easter Aurora Hampton Inn! Let me…read morejust say... Millard Fillmore himself would be proud of this establishment. Not only is it centrally located, it is clean and tidy. The breakfast was amazing with many selections and very fresh and kept up after. The accommodations were well sized and the staff was extremely accommodating. We will definitely stay here again.

We rented a room so that we could put our kids in the pool over the weekend. It made for a nice…read moreThanksgiving break for us.

I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night. As everyone knows the brand Wyndham is typically on target however this location is not. For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room. I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support! My duvet cover showed a huge rip that had been sewn back together, Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there. As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming. Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly. Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same. Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing. Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot. OK now for what I did enjoy. Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ). Great location for walking to and from on a ski trip.

I have mixed feelings about this stay. On the one hand, the proximity to everything in…read moreEllicottville is unbeatable, and the beds were incredibly comfortable. While the breakfast was just so-so, the coffee was actually pretty good. However, a front desk agent named Tanya completely ruined what could have been a great experience. As a handler of two service animals, I was shocked by her lack of knowledge regarding the ADA. Upon check-in, she asked questions about my specific disability, forced me to sign a "pet form" (service animals are not pets), and aggressively threatened to evict me if the dogs barked--despite them being silent and well-behaved. It created a hostile environment immediately. To make matters worse, my room keys were deactivated four times in two days, and when I tried to book a second night directly through Wyndham instead of Expedia to fix a rewards issue (as Tanya suggested), she was rude, dismissive, and refused a simple upgrade or late checkout even though the hotel was visibly empty. The physical hotel is nice, but until they train their staff on federal law and basic hospitality, I can't recommend staying here if you want to feel welcome.

This was one of my best stays at a Marriott property in a long time! Several of us came here for…read morebusiness in the area and we made reservations here based on a co-worker's suggestion. Upon pulling up outside it doesn't look like much, but once we entered the first thing we noticed was the amazing décor. The customer service from all the staff working the desk and lobby café was also excellent! Checking in was smooth and perfect, she hit all the topics and was very happy, professional, and engaging. She told us lots about the property and gave us an excellent lunch recommendation too! Once we got into the room, it was perfectly decorated just like the common areas we saw upon entering. The tile inset on the bathroom floor and shower floor looked amazing! The bedding was great, flat, and comfy too. Ergonomics of the room were also designed for ease and comfort! They also have a Cadillac Escalade that they use to provide free rides to guests... Anywhere in the area within 5 miles, typically running until midnight! We were fortunate to grab a couple of rides with Marty, who was very engaging and helpful! He took us to a work reception nearby and told us to call him when we were ready to be picked up, which we did and he promptly came back to get us! Shower pressure and quickness of the hot water was perfect! TV also worked perfectly! We enjoyed our visit so much that we'd return to the area just to stay at this hotel again! Highly recommend staying here when in the area! I average staying in 1.5 Marriott properties weekly and based on the poor and inconsistent service at many of them, I wish the management here would train the others on how to keep a property beautifully clean (this place has been here 7 years and it looks brand new still!) and how to provide great service!

Stayed two separate nights at the Reikart House and had a great experience. Rooms are beautiful,…read morejust as they look in the photos. Very comfortable and quiet. Excellent staff, we had Brittany pick us up at the airport and Marty at the front desk. Genuinely friendly, helpful, and knowledgeable. We also had breakfast in the lobby restaurant and it was fantastic!! Would love to stay here again.

Excellent hotel. Great staff. Plenty free parking lot. Convenient location to airport. Ample…read morecomfortable rooms. Great bathroom space. Excellent common areas. Good gym.

Very basic hotel that shares a building (as well as a gym and pool) with Home 2 Suites. Staff was…read morefriendly but limited amenities- no restaurant or bar. Room was very small, though clean and serviceable. Included breakfast was edible, and parking was free. Overall, you get what you pay for and it was a good enough stay, though I wouldn't recommend trying to squeeze more than 1 person in the room.

"Jenny, Jenny, Jenny Won't you come along with me…read moreYou know that I love you We could live so happily" (Little Richard) Great location just minutes from Geneseo's Main Street restaurants and the State University campus. Our room had a nice TV and workstation, the bed was comfy, the HVAC and Wi-Fi worked well, and the bath and shower were fine. Included breakfast included scrambled eggs, sausage patties, home fries, a waffle machine, cereal, yogurt, hard boiled eggs, bananas and apples, oatmeal, breads, and pastries. The only odd thing about our stay was the check-in process. The attendant wasn't very friendly and was so slow and silent while working on her computer, we feared that our reservation had vaporized and drifted away into cyberspace somewhere.

Stayed here for a very uncomfortable few hours on my way to Georgia on the 9th of July…read more After trying to sleep for a few hours, I realized the AC was broken. By now it was 12:30 am. I thought "If I'm packing my shit up, I'm only doing it once." I packed and ran into the night manager on the way out. I told him his ac was broken. He said " It'll freeze up if you crank it all the way down!" I replied "Is 69 degrees cranking it all the way down?!" He told me I could change rooms. I told him thought "If I'm packing my shit up, I'm only doing it once." I'm leaving. He told me he could refund $50. I started laughing and said "that's ridiculous, it's not even 1 am. You should give me a full refund". And I left. I drove right by my next Hampton Inn reservation in Ohio 8 hours later. And drove straight home. The Hampton Inn in Geneseo to speak to "Stephanie" today inquiring about where my refund was. She asked what happened and I explained. She said " someone should have offered you another room ". I replied "If I'm packing my shit up, I'm only doing it once." She said, " Well I was going to give you a $50 refund but I'm not, because you're cussing at me!" I said " I sure hope you're recording this call, because I haven't cussed " at you" once! She said, " You said "If I'm packing my shit up, I'm only doing it once." I said" That is not cussing at you, I'm talking about packing my shit up!" She hung up on me. I'm done with Hampton Inn completely. They clearly can't make a repeat guest comfortable and I drive for a living. I'll be staying elsewhere.

Recently I came up with some guys on a fishing trip to Burt dam. Most of the hotels were sold out…read more I happen to run across Wilson lodge on a search on Yelp. The room I booked slept up to 4 people, a bunk bed and a large twin, huge room with full kitchen, micro wave, full refrigerator and bath room. This is a recently remodeled lodge, everything looks new, very clean and the owner is very friendly. The lodge has other room options, and the room rates are better then what you will find in the area. If you are visiting the area I highly recommend staying and driving the extra distance to fishing areas.

We went to a wedding in Wilson and stayed at the Wilson Lodge. It was a fantastic place to stay…read more Very clean, very comfortable and nice amenities. Plus, the location couldn't have been better. The staff was warm and welcoming. All in all, a wonderful stay!

Stayed 3 nights in September. Queen size Bed was made up with king size sheets. Doesn't really…read morework. Complained 3 nights and never corrected. Room also didn't have towels. Hotel staff was very unprofessional. Having fun though. Hotel coffee area was dirty and not stocked. Generally not a good experience. Promised to return hotel points but never did. No results after calling several times.

Every staff member we dealt with was great! Renee at the front desk was especially nice all the…read moretime, and was willing to go out of her way to help us and make it fun in the process! My only concern is that it seems housekeeping could do a little better on keeping the rooms clean. The shower and floors seemed like they could use a deep cleaning, along with a shampooing of the carpet. Overall, a very good stay!

The restaurant! We were having a night out to watch White…read moreChristmas at the Shaw. We made a reservation. They kept the reservation. Seinfeld episode. Katie our waitress was amazing. Explained the set up, the new renovation, and history of our spot. Food was perfect. Service was Amazing. Timing. Temperature of the food. The music. The vibe. The set up. All the very best!

I wished I lived closer so I could come here every month!…read more What a wonderful spa in the heart of Niagara on the Lake. My bf and I had a little spa day here. His first time! I'm glad this was his first experience, as this is what he has future spas to compare to lol. Check-in was super easy and fast. We were guided to the change rooms. We came on a Thursday afternoon, so it wasn't too busy. I mostly had the change rooms to myself. Inside the lounge is dim, with soft music it's perfectly relaxing. The lounge offers a great selection of teas. Lemon ginger is my favourite, which they had. They also have espresso pods. Of course they have some spa water, which was super refreshing. The main thing that surprised me was the selection of snacks they had! I've never been to a spa where they had basically unlimited snacks in the lounge. They had granola, cookies, brownies, biscottis and more. My bf received a 30 min massage, which focused on one area and I had a 60 min massage. My masseuse was friendly and very knowledgeable. I would have appreciated a deeper pressure on my legs and arms but the duration on these areas, was so short (as requested) I barely thought to even let her know I'd would like her to go deeper. I did let her know in the beginning though, that I do like a firm and deep pressure. Overall, she was just ok. The experience was still relaxing and she did loosen my neck and shoulders, which is what I was there for mainly. I so so appreciate that she used a hot towel to remove the oil on my back and the back of my legs. I love when spas do this. But I wished she had also done this after she worked the front of my legs and arms. There was so much oil on these areas, it would have been nice to have something to wipe it off. I did end up using the shower, since the oil really bothered me. The showers are spacious and I like that there's an area inside the shower to keep your belongings. I love the fact that they use loccetaine products. The scent they use is so nice. They also provide mouth wash, q-tips, cotton pads, hair ties, combs, plastic bags, tampons and a hair dryer. Check the drawers for the hair ties, combs and tampons. I wish I had checked these earlier cuz I really needed a hair tie lol. Oh and they also provide robes, sandals and towels. A wonderful experience from start to end. I think it also helped that the spa wasn't too busy that day. I'm excited to come back and try more services. Maybe even the hydrotherapy!

Sunday brunch. We came in after seeing a Facebook post…read moreadvertising brunch from 10-2 on Sundays. We arrived at about 10:30am. First off, the property, the building, what we could see of the grounds is beautiful. It's still snow covered and cold, but I bet this place is lovely in the summertime. Through the front entrance into the grand foyer, there are no signs, no host, or any indication of where to go, so we looked in different doorways, found a bathroom, a lounge, a long hallway; eventually a gentleman spotted us wandering and asked if we were here for brunch. When we entered the dining room, the friendly server came by and told us to sit anywhere, pointed out the coffee and juice and food in the next room. She was a doll. There were 2 guys eating in the dining room, and by the time we left, only one more table of ladies came in, not busy at all. It was quite inexpensive for what they offered (2 adults $40) you could add mimosas or something else from the bar, if you wanted a beverage other than juice, water, coffee, or tea. The food was just ok, there were plenty of lunch and breakfast choices, the mac and cheese was good, their take on Italian Wedding soup was good, but it was mostly just ok. Some things were obviously sitting a while, e.g. the Minestrone was the consistency of chili, but hubs tried it and said it was good. Parking, unfortunately, is far from the entrance, and the long walk to the door very icy, unsalted and dangerous. Maybe we try again in better weather, we'll see.

Excellent service, pampered like a King and Queen for our wedding anniversary. The food was top…read morenotch as well. Definitely will go back.