I stayed here after a wedding. The bride booked it for us and it was amazing. My Mom also took us…read morechildren. Very old fashioned. The food was amazing. I distinctly recall them serving me peanut butter soup!

For my updated review, I came with 3 friends for afternoon tea. We were excited to try it, as none…read moreof us had ever been for tea and I hadn't been back under the new ownership. Unfortunately we were a bit disappointed in our overall experience. Each guest is given a sheet of paper where you can select 3 teas. The server didn't explain this was per person so we were confused thinking it was 3 per table. The biggest disappointment for us is that we were given tea bags, which in my opinion is not appropriate for an experience of afternoon tea and really cheapened the experience. As an avid tea drinker, I personally was expecting at least loose tea. We were given one hot tea pot for the table and had to constantly ask for refills until towards the end when the server gave us a second pot. It was a bit dangerous for us trying to pass one kettle around the table of four people as well. They also don't give you any iced water to drink on the side which was disappointing. In addition, no one came to clean out or change out your tea cup when you were moving on to drink the next tea. So I ended having a taste of earl grey in the chamomile tea. For the 3rd tea, I ended up dumping some of it out on my plate and wiping with my napkin. Eek! We did however, enjoy the food. They present you with a 3 tiered tray with a variety of finger sandwiches, scones, and pastries and jam/butter. We all thought the finger sandwiches, scones and desserts were delicious. The sandwich were tasty, but a bit tiny and definitely needed more filling. Overall, I may come back for the food but I was disappointed in the use of tea bags and the inattentive service.

We spent the night after attending a wedding and had a great experience. The employees were polite,…read moreour room was very clean, and the hotel was modern with several family-friendly common areas, including a large lobby area with a variety of chairs and tables, a library room with games and books, and more. There was also a nice variety for breakfast as well, including bagels, pastries, oatmeal, French toast, chicken sausage, eggs, fruit, yogurt, waffle machine, and more. The location is excellent as well, just a short walk from Main St.

Great location...breakfast was less than desirable...rooms were very clean...the bulb in my…read morebathroom was blinking...on my way out to the store, I told the front desk about it....came back from the store 10 minutes later, it had been fixed....everyone was also very nice

Our second stay at this Wingate location this weekend was a huge success. Let's talk COVID first:…read morethey are doing a great job with regulations, cleaning, and adhering to policies set forth by NYS. Hand sani at every turn and I didn't see a single unmasked person throughout my stay. I should also note that the hotel was only at a third capacity, so we really didn't see much of anyone other than the staff throughout our one night stay. We felt safe and at home throughout, and this hotel put cleanline at top priority even before the pandemic. Onto more fun stuff! The staff here is top notch. So friendly and helpful and a pleasure to interact with. We brought our dog, Freddy Sue, this time around, and I would absolutely recommend this hotel to fellow dog owners looking to take their pup to a dog friendly town. It is a $70 charge which is steep, but was worth it to us in terms of peace of mind, especially with the off peak rate of this hotel on a Saturday to Sunday being $140. The beds are SO comfortable and I had such an awesome night's rest. Of course, the location cannot be beat. In the non-COVID times, we bopped from restaurant to restaurant drinking our way through the town and it was amazing to be able to come right back to the center of town as home base. For the price and guaranteed positive experience, I doubt we will ever stay anywhere else when we come to visit Ellicottville. Happy exploring!

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

This hotel is so beautiful!!! The architecture is amazing!!!!…read more The ambiance is so romantic!!! I can't wait to go again!!!

Good and not so good here. Great front desk, warm cookies and coffee nice touch. Room very well…read moredecorated. Some quirky things we did not like... When we got to the room I went to hang my coat in the wardrobe and saw a ball of dirty sheets in there. I went to front desk and asked for someone to remove them. When we didn't see anyone I asked to staff in the hallway to pick them up. We were given an accessible room although we booked a standard which would have been fine except the tub was very high and with a battered knee very difficult and painful to get in and out of. We also weren't notified that was what we were getting. Housekeeping kept throwing things out. I opened the lotion and soap, but when they came in to clean they threw both out. Costly for the hotel, not necessary to do. Weird needs missed. No place to put towels in bathroom. They were in the bedroom near the windows as far from the bathroom as you could get. Also no place to put soap bar down. There was a tray, but if you put soap in it the paint from the tray got on the soap.

Tru is a basic hotel...small rooms but comfortable bed Room…read morewas clean, good light in bathroom Pool, free breakfast, foosball, pool table fun atmosphere even a giant connect four! Staff is very nice Super accommodating

Excellent hotel. Great staff. Plenty free parking lot. Convenient location to airport. Ample…read morecomfortable rooms. Great bathroom space. Excellent common areas. Good gym.

"Jenny, Jenny, Jenny Won't you come along with me…read moreYou know that I love you We could live so happily" (Little Richard) Great location just minutes from Geneseo's Main Street restaurants and the State University campus. Our room had a nice TV and workstation, the bed was comfy, the HVAC and Wi-Fi worked well, and the bath and shower were fine. Included breakfast included scrambled eggs, sausage patties, home fries, a waffle machine, cereal, yogurt, hard boiled eggs, bananas and apples, oatmeal, breads, and pastries. The only odd thing about our stay was the check-in process. The attendant wasn't very friendly and was so slow and silent while working on her computer, we feared that our reservation had vaporized and drifted away into cyberspace somewhere.

Stayed here for a very uncomfortable few hours on my way to Georgia on the 9th of July…read more After trying to sleep for a few hours, I realized the AC was broken. By now it was 12:30 am. I thought "If I'm packing my shit up, I'm only doing it once." I packed and ran into the night manager on the way out. I told him his ac was broken. He said " It'll freeze up if you crank it all the way down!" I replied "Is 69 degrees cranking it all the way down?!" He told me I could change rooms. I told him thought "If I'm packing my shit up, I'm only doing it once." I'm leaving. He told me he could refund $50. I started laughing and said "that's ridiculous, it's not even 1 am. You should give me a full refund". And I left. I drove right by my next Hampton Inn reservation in Ohio 8 hours later. And drove straight home. The Hampton Inn in Geneseo to speak to "Stephanie" today inquiring about where my refund was. She asked what happened and I explained. She said " someone should have offered you another room ". I replied "If I'm packing my shit up, I'm only doing it once." She said, " Well I was going to give you a $50 refund but I'm not, because you're cussing at me!" I said " I sure hope you're recording this call, because I haven't cussed " at you" once! She said, " You said "If I'm packing my shit up, I'm only doing it once." I said" That is not cussing at you, I'm talking about packing my shit up!" She hung up on me. I'm done with Hampton Inn completely. They clearly can't make a repeat guest comfortable and I drive for a living. I'll be staying elsewhere.

Recently I came up with some guys on a fishing trip to Burt dam. Most of the hotels were sold out…read more I happen to run across Wilson lodge on a search on Yelp. The room I booked slept up to 4 people, a bunk bed and a large twin, huge room with full kitchen, micro wave, full refrigerator and bath room. This is a recently remodeled lodge, everything looks new, very clean and the owner is very friendly. The lodge has other room options, and the room rates are better then what you will find in the area. If you are visiting the area I highly recommend staying and driving the extra distance to fishing areas.

We went to a wedding in Wilson and stayed at the Wilson Lodge. It was a fantastic place to stay…read more Very clean, very comfortable and nice amenities. Plus, the location couldn't have been better. The staff was warm and welcoming. All in all, a wonderful stay!

Front desk staff, were excellent I had my hands full with…read moregroceries I informed the front desk that I extended my stay another 5 days Eric the clerk/bus driver met me at my door with the sign out paperwork for the grill When I asked if I could come down and get a skillet he said give me 5 minutes! I said okay But less than 5 minutes I had a skillet and keys for the next 5 days. I hadn't even finished unloading my groceries! Excellent service

Had I known that this location was ATTACHED to a TRU location, I would not have booked it…read more Surprises: Walk into TRU to get in. Breakfast area in Home 2 Suites is not used - had to go to TRU to eat. Very crowded. THE BED: Mattress was SEALED in a storage plastic cover. Even with a mattress pad, we were sweating. FOLKS - READ ALL THE REVIEWS BEFORE BOOKING THIS PLACE!!

There was nothing that did not go well. I just want to know why I haven't visited this little gem…read moreof a city ever before. Easy to get to. This is a charming, comfortable, welcoming boutique hotel right in the center of everything in town. So walkable, so convenient. The restaurants were wonderful, food/service/ambiance all simply wonderful. Can't say enough about the staff. I felt like I was in Europe and yet close to home in SE Michigan. No need to fly off to Napa Valley for wine. Niagara-on-the -Lake has it all...vineyards, wine tasting, beautiful views and again, excellent service. The hotel has convenient and free parking underground, easy to get to, plenty of space. Bikes to ride. There is a beautiful zen garden in the back of the hotel for relaxation, conversation, fountains and beautiful flowers. Do not go to Niagara-on-the- Lake without staying at this hotel. Luxury linens, comfortable beds, stunning decor, very clean. Can't wait to go back!

I wished I lived closer so I could come here every month!…read more What a wonderful spa in the heart of Niagara on the Lake. My bf and I had a little spa day here. His first time! I'm glad this was his first experience, as this is what he has future spas to compare to lol. Check-in was super easy and fast. We were guided to the change rooms. We came on a Thursday afternoon, so it wasn't too busy. I mostly had the change rooms to myself. Inside the lounge is dim, with soft music it's perfectly relaxing. The lounge offers a great selection of teas. Lemon ginger is my favourite, which they had. They also have espresso pods. Of course they have some spa water, which was super refreshing. The main thing that surprised me was the selection of snacks they had! I've never been to a spa where they had basically unlimited snacks in the lounge. They had granola, cookies, brownies, biscottis and more. My bf received a 30 min massage, which focused on one area and I had a 60 min massage. My masseuse was friendly and very knowledgeable. I would have appreciated a deeper pressure on my legs and arms but the duration on these areas, was so short (as requested) I barely thought to even let her know I'd would like her to go deeper. I did let her know in the beginning though, that I do like a firm and deep pressure. Overall, she was just ok. The experience was still relaxing and she did loosen my neck and shoulders, which is what I was there for mainly. I so so appreciate that she used a hot towel to remove the oil on my back and the back of my legs. I love when spas do this. But I wished she had also done this after she worked the front of my legs and arms. There was so much oil on these areas, it would have been nice to have something to wipe it off. I did end up using the shower, since the oil really bothered me. The showers are spacious and I like that there's an area inside the shower to keep your belongings. I love the fact that they use loccetaine products. The scent they use is so nice. They also provide mouth wash, q-tips, cotton pads, hair ties, combs, plastic bags, tampons and a hair dryer. Check the drawers for the hair ties, combs and tampons. I wish I had checked these earlier cuz I really needed a hair tie lol. Oh and they also provide robes, sandals and towels. A wonderful experience from start to end. I think it also helped that the spa wasn't too busy that day. I'm excited to come back and try more services. Maybe even the hydrotherapy!

My daughter had a long list of requirements for a wedding and I said don't worry we'll wait until…read morewe find it. I wasn't sure we would, but we did when we went to suncliff. We reserved the whole place for two nights. The parents of bride and groom and the entire wedding party stayed in the main house and all their friends stayed in the annex. The food was delicious and served HOT. The tent was perfect. There were equal tables on each side of huge dance floor which I think encouraged people to dance. Everyone danced and we had a great time. We have large family and the space was big enough to take pictures of our entire side and I'm going to be using that for Christmas presents for each of the 50 or so in picture. The setting is just perfect. It rained so much that day but there were plans for inside. Luckily it stopped a couple of hours before and the staff cleared off all seats etc. I'd definitely recommend the two nights rental of the whole place and gifting that to bride to fill for the people she and groom want I was going to do it differently, but in the end my daughter's decisions were 100% right of having her friends there. The main house is of course lovely and the annex is very modest, functional. However I heard her college friends saying that they thought it would be more modest but it was perfectly fine and better than their college dorms were freshmen and sophomore years. However they especially appreciative of it having a place to stay when they came in for the wedding. Some aren't making that much yet and even the one who is had expenses of moving across country and getting apartment etc., So she appreciated it so much. When you think about it, the kids want to support each other and be there for each other's weddings but nowadays it's so expensive with the cost of hotel rooms and they're all just starting out in life so I think a huge number of them would not have been able to come if they hadn't had a place to stay. Also I didn't worry about drinking and driving or driving while tired by having all these young people with their whole features ahead of them staying at the venue. For the older folks, aka over 31!, We opted to have them stay at a hotel in downtown Buffalo which is the thing walking distance of the rehearsal dinner. We provided a bus from there to the venue and back and even people who were saying elsewhere or lived in Buffalo or the northtowns took the bus and we're really happy about that. The timing of everything was perfect and one of the two owners went through everything with us and brought up a lot of things that we hadn't considered and we followed her advice and everything went very smoothly. My sister-in-law of 31 years said sincerely that it was the best event in our family's history. Having everyone there, together, with no one rushing you out, no one leaving early.

I'd give negative stars if I could. Didn't uphold their word on a lot of things, felt like I was…read moretaken advantage of and misled, the property is in shambles and not up-kept. Owner yelled in my face the morning of my wedding and told me I needed to pay more money than agreed upon. And unfortunately- so much more, they truly ruined my wedding day.