So I noticed all the old reviews were deleted. ..FYI. I…read morelived here 6 years with my family and watch this place go majorly down hill. First off these are NOT luxury apartments. The kitchen is all your basic cheap laminate. Theres crown molding that only goes through half the living room and the appliances are crap. We went through 1 microwave, 2 washers, and 3 dryers. The first two dryers killed so many of our clothes because if a shirt had screen print on it the dryer would catch it and twist it up and it would have to be yanked out between the door and the part that spins the clothes. Only the downstairs units have the hard floor and door bells. The side exit gate is always broken and it would stay open for months. There's already a transient problem in that area. You have people constantly trash diggin through the dumpsters and homeless people walking in and riding their bikes through the property. Also we've come across them sleeping on our stairs at night. No night security and tons of people without parking passes would park in the lot. My car was keyed the first year living there. Constant calls to Upland PD cuz of all the ghetto people in our building fighting each other and yelling outside at 2am. The only cameras on property are over the office. And at the gates. My car was involved in a hit and run in our parking lot and the office claims they could not release or let us watch footage of the person who did it nor would they look. So instead of being able to catch who did I I had to pay for my car to get fixed. The front call box never works. I know this because my friends dropped off my kids after school during the week and could never get in. So they would have to wait till someone let them in or came out. They didn't have maintenance for a bit so having anything fixed was a waiting game. They had someone really good running their maintenance team the first few years we were there. He was the only awesome thing about that place until I heard the manager let him go. The office staff has been a revolving door as managers have changed and staff were constantly new. No one ever answers the phone or returns your message. The last 2 years we were there they hiked the rent up 10% yearly. In this complex you have to pay for trash, water, sewer. I've lived in many other apartments and never paid these things till I moved here. Also if you move out, don't clean. They take $200 out of your deposit to pay someone to come in and clean. I'm still dealing with the office on the amount we owe after move out. Even though I paid for the days on the portal I'm still being charged for more days. Plus your utilities are two months behind. So even though we are no longer there we have to pay 2 months of utilities because of their system. Stupid! Don't recommend.

Since December 2023, Rancho Monte Vista has been my home. I am so thankful for the amazing staff…read morehere, which made it easy for my wife and I to make a decision to make this apartment our home. We enjoy our evening walk around our community and neighborhood as we feel safe and comfortable. Thank you Rancho Monte Vista for welcoming us here.

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Poor communication after I sent in all my info and did not call me back when I tried to get hold of…read morethe leasing office. And led me on for a couple of weeks saying my application was great.

Been living here for 7 years now and I have to say Ricky is by far the best manager weve had. He's…read moreknowledgeable and willing to go out of the way when situations arise. Our air conditioner went out and he got a handle on it and had it fixed with 24 hours. I can't say enough great things about the customer service and the timely manner in which he replys to any emails or service request.

Called in to make an appointment to tour an apartment and the leasing office attendant said he was…read moregoing out to lunch so 2:45 would be the earliest. We arrived at about 2:20, and waited outside for the attendant to come back. By 3:20 still no one was there. We left and called back about 10 mins later to see if we can catch them before we left the area. He said he was at a meeting, was not accommodating at all, poor attitude on the phone, and said he was with a customer and had to wait another 20 minutes if we wanted help. Really disappointed because we were highly interested in the complex and this situation just really turned us off.

My review is mostly for the leasing and maintenance staff; Gizelle is absolutely amazing. I feel…read morelike I can genuinely come to her with a concern (I have!) and she'll try to resolve it in a logical way and not just the "refer to your lease" type of way. Javier is the maintenance staff I've interacted with and this guy is so cool. He's funny, kind, courteous and it's clear that he genuinely cares. He is always on top of things and I've never felt forgotten. I have never dealt with someone in maintenance who has been as good at their job as he has been. This guy really goes above and beyond and it does not go unnoticed. There's also Chris and he is quiet but sweet and equally helpful and considerate. He puts a smile on my face everytime I see him and he never fails to give a friendly wave whenever I see him. Fabian is the most recent maintenance staff I've seen and he's just as great as Chris and Javier. The guys are always helpful even going so far as to help me bring groceries in when they've seen me struggling to get up the stairs. The staff here really is top notch.

I would like to say thank you Genzelle, Javier, and the other wonderful young lady that works in…read morethe office and plenty of more for being so kind to my family the apartments are very beautiful and secured. And has elevators which is a big plus. Genzelle is awesome and very caring and helpful!

I am so appreciative for the assistance Stephanie, George, and Bailey help my daughter and I with…read morefrom living arrangements, maintenance, to community events. My 2 year old daughter and I never feel left out or alone in this community! We have so many friendly neighbors that welcome us as we walk around with our little dog, and love that there is a little dog park with poop bags to clean up after your animal! We just had a pizza and family game night in our pool area and we were so happy to see Stephanie and George participating in the event, truly made this apartment complex feel like a home. Would highly recommend this community if you are looking for a well maintained and friendly community! Can't wait for our big screen movie night by the pool with Bailey hosting in a couple months!

Michelle really needs to keep track of what she tells people, she wasted my dad's time. I have been…read morehelping my dad apartment hunt, and I found these apartments for him to contact. He had an appointment to view the apartments last Saturday (12/21/24) @ 10:00 AM. He drives all the way up to Upland and he calls Michelle who proceeds to tell him that she can't show the apartment because the maintenance is working on it. So that he could either go later that day or do for another day. No apologies or anything, I guess a confirmed appointment means nothing. When my dad contacted these apartments and spoke to her, he was very clear he was looking for a 2 bedroom, she told him they would have a 2 bed/1 ba with garage starting mid/late January, but in the meantime she could show a similar unit to get a feel for the layout. Hence the appointment on Saturday the 21st. Fast forward today, he has an appointment at 4:00 PM on Dec. 26/2024. He then proceeds to drive up to Upland AGAIN. Under the assumption the 2 bedroom/ 1 ba DOWSTAIRS unit was still going to be available in January like she knew he was looking for. She showed my dad the unit but not really she was just standing there not caring to show him around. He then asks about the downstairs apartment 2 bedroom they were in speaks of and she told him that it was already rented. Of course my dad was confused because per her words, it was supposedly not even available yet. She then is telling my dad that per him being self employed he would need to show bank statements with 30x the rent as the ending balance. Which that she never even mentioned beforehand. Be FFR, anyone with 30x the rent would not rent from these apartments that has barely to no parking and homeless people walking around. It's very clear she just did not want to rent to my dad or take him seriously for whatever her reasons were, but what angers me is wasting my dad's time!! Especially after Christmas to have to drive up to Upland in hopes of finding his new place. I have called and spoke to Michelle when I first inquired on behalf of my dad and she is quick to want to tour the apartments and get the ball rolling, but I guess only if she takes you seriously! Do better Michelle, you're not very good at your job.

This place is great! If you are looking in the area! Also they do activities for residents that…read morelive here super nice!

I had the worst experience I've ever had at Arrow Vista Village. After moving out, I made sure to…read moreleave the apartment in excellent condition--clean, with fresh paint, and no damage beyond normal wear and tear. Despite this, I received a shocking $14,000 bill without any prior notice or explanation. The worst part is that they sent me to collections without providing any itemized statement or breakdown of the supposed charges. I tried contacting them for clarity, but I got no satisfactory response. This lack of transparency and unfair billing is unacceptable and feels like a predatory practice. I urge anyone considering this place to be very cautious. I feel obligated to let everyone know, please make sure to document everything meticulously if you decide to live here. Or make it easier on yourself and do NOT live here.

Absolutely hated this place They are for sure going to…read moredouble charge you when moving out You are going to regret moving there Terrible management, they are going to blame you for everything that happens instead of helping you out Lived there for 2 years and they were charging us more every month SAVE YOUR MONEY YOU CAN DO BETTER

Plum Tree has been a really nice place to live. Julie is very nice and friendly, and the neighbors…read moreare nice as well. I have actually lost my wallet around here and one of the neighbors returned it to Julie to give back to me. Amazing! Love that it is very convenient -- a 15 min walk to the village. Maintenance is great -- they are quick to fix problems. My washer was leaking and of course it had to be a Friday at 4:40 pm, but someone came to fix it immediately. We are moving out of California for work but we will miss this place!

The facilities have been under construction for months. They closed the gym weeks ago and there has…read morebeen no crew here. Just several empty spaces that we pay to use. Stay away from this place.

The only reliability this place provides is charging you for mistakes on their billing system and…read moreannoying you every week with notices to enter. It is borderline harassment. If you like people barging in every week and never receiving a call back from management, then you found your oasis. Since new ownership, we have had notices to enter the premises every 2 weeks and 5 months of mischarge accumulation of the utilities. Did they take accountability for this mischarge? No. You need to adjust for this extra cost until it is paid off. UPDATE: You want to address concerns promptly? Then, I would not have to email. When management does not answer the phone or ever return calls already?! Actions speak lowder than fake condolences asking for a private email. You only post to virtual signal potential renters here on social media. MAKE AMMENDS TO YOUR CURRENT RESIDENCE! PS. I bet they lied about the Halloween door decorating contest too. They said they would post the pictures of the 3 winners' doors here. You can see the lack of pictures. I bet they lied about the whole thing. They were never going to issue an advertised $250 off rent for the 1st place winner.

Kevin was awesome he was friendly very nice outgoing showed me a great chore of a lovely apartment…read morevery interested I love it how it had lots of story overall it was just a very nice experience with Kevin.

Welcome to west Fifth where you pay well over $2500 to live in a broken run down facility…read more Something broken call your friendly leasing office with a rotating roaster of staff. Never expect to speak with the same person 2x. Make a complaint might as well pray that it gets fixed because chances are it won't. Also be prepared for constant "emergency water shut offs". In November alone I think our water got shut off 3-4x but you still pay full price for it. Also flooding when it rains. I have made multiple communications about the rain gutters having a hole and flooding to which they told me oh they are clogged. I spoke with Carolina, Kevin, Sabrina, and Monique and no resolution. That doesn't even make sense they need to fix the hole. The flooding broke my ring camera which I shouldn't be responsible to buy a new one for their negligence. Also my front door won't lock and must be literally kicked in to be opened. When I requested a new one they said no and we must wait until the water is dried up. Walls are so thin you can hear everything! This is just a little bit of what you can expect. Homeless people in the trash everyday. I've replaced 3 car tires this month because of nails all around the parking lot. Dog poop EVERYWHERE. Don't move here for real. But the staff is friendly so there's that.