On 11.21.24 I entered Treviso for intensive physical therapy after a total knee replacement. This…read morewas the best decision I could have made. The nursing staff is wonderful. The physical therapy department is top notch. They care about the patients. We even were part of the Christmas parade in Longview. They constantly encourage and participate in individual recovery. As much help as I needed in the beginning, I never felt as though I was a bother. I plan on continuing to get better and eventually go back as a volunteer. I hope not to need more physical therapy in the future, but if I do, I know where I'll go. Susan Anderson

We put my 89 yr. old father in the inpatient rehab wing for physical therapy. We chose Treviso…read moreafter touring the facility and talking to Abe, who was extremely helpful at that initial meeting. The facility was lovely and had no odor and had a great PT room. Staff was about what you'd expect; some shifts were great and some were not great. He was there 3 weeks when he had a fall. They took him to the ER, where he was checked out and released. Upon returning to Treviso, he was there for a matter of hours when he fell again. This time they called an ambulance, due to the seriousness of the head injury. He went back to the ER and this time was admitted. He was there a couple of days before he passed away in the hospital. My mom and I went back to Treviso that same day and removed his belongings from his room. We received absolutely no contact from Treviso at all. No condolence call, no sympathy card, no email, nothing. Granted, they probably thought we might sue them and they were not saying a word. We were not interested in suing, although you would think they would have kept a close eye on someone who had just returned from the ER due to a fall. I even sent an email to Abe saying it was disappointing to not hear anything from them after my dad's passing. (The hospital had told us that Treviso had been checking in on my dad while he was there, but after he died there was radio silence). But nothing but crickets. So my experience was that they will initially come across as very caring, but that is not the case. I don't blame staff for this; like I said, some were great (we had our favorites) and some were not. But this lack of compassion and humanity falls on Abe and Terry and it just added another level of hurt to a grieving situation. A simple act of respect to a grieving widow was not a lot to expect. And it has definitely had an impact on our experience there.

I do not trust this business and would not recommend doing business with them. They will lie to…read moreyou and then turn around and lie again. I would not recommend this company and would NEVER put a family member in this place. I had taken a tour of the place and saw they had open rooms available. I was told my dad was accepted as a patient. The same day he was accepted, I had driven 40 minutes to take my dad to Longview Hill. I was five minutes away and received a called from Cammi C. that she had changed her mind and my father WOULD NOT be accepted as a patient. I was going to pay full private pay--no help from insurance or medicare. Cammi called me a liar as well as the hospice social worker a liar. This is no way to run a business. They seem to say one thing and do another. That shows me that they cannot be trusted. I would not feel comfortable trusting anyone there. They showed their true colors. I am so glad I found this out before my dad was a patient there because who knows what lies I would have been told. I would NOT recommend this place. Not a place you can trust!!!!

I would not recommend Heritage. The staff is not attentive to patient's needs. When a family…read moremember has to call an ambulance for a situation, that is NOT acceptable. When the staff is RUDE to a spouse of a patient, that is NOT acceptable. When a patient has clothing stolen from their room while they are in the hospital, that is NOT acceptable. I was suckered in to giving this place a second chance after my dad came out of the hospital and was very disappointed. I even had a meeting with the administrator and was assured there would be no more issues. WRONG, WRONG, WRONG!!!! I would never recommend this place.

If there was a place like this in heaven this would be it. Special thanks to Ms. RAVEN, Craig, the…read moreincredible Ms.La Paula, Devonna, the phenomenal Ms. MARTHA, Jennifer, the occupational therapist, director of rehab, speech therapist, Ms. JACINTHA, Stormy the Administrator. The therapists who work with him on mobility. This facility is unbelievable because it felt like home to me not just for my loved one. Every caregiver introduced themselves to me and my family. I never had to chase anyone down. Also want to thank the activities Manager and Mr. MARQUEESE in housekeeping. If i missed anyone please excuse. I plan to write a letter to the executives to share my gratitude for the amazing staff who have shown my loved one compassion and so much diginity. I thank each of you from the bottom of my heart!

My mother is 76 and she had a fall at home, broke her fibula, tibia in her left leg. She was in the…read morehospital for a few days, no surgery and then went to Waterton for her physical therapy and rehab care. The Waterton staff picked her up in their van and brought her to Waterton upon admission. The staff was very attentive, professional and friendly. They took very good care of my mom. She was extremely pleased with the care she received and none of her family worried about her while she was there. The staff remembered our names and were so nice. My mom said the food was excellent and the staff were just fantastic. If she had a question or need they were right on top of it. The nurses and med aides were great at making sure they stayed on top of her pain, giving her pain meds when needed as ordered by her doctor. We all were so relieved that she was getting the best care from all the staff, nurse aides, nurses, administration and therapists. They called me and her husband and included us in her care plan meeting. They answered all our questions and eased our minds. I can't thank them enough for what they did. She is home now and doing great.

The people are nice. The place is understaffed. Everything is old. Lots of things don't work right…read more The food is not nutritious or even tasty.

First the positive. Nurses and aids were really sweet and tried hard. They were just continually…read moreunderstaffed. The place is run very lean to maximize profit. My biggest gripe. Zero communication.

My father briefly stayed here as he recovered. They offer private rooms and good service. The smell…read morecould be better I hate the strong urine odor throughout the facility. The night time CNA are very unprofessional and unwilling to do there jobs without being instructed.

We all hope we will never have the need for this kind of place but I am so Thankful that this…read morecenter is where dad is. While it's probably the oldest in town. The staff here is amazing at how they care for the clients. They show so much kindness, respect, compassion, and love to the ones they care for. I know it's their job but they sure don't treat them as a job they treat them as family (that is loved). I hate that our dad had to go to a home, but thankful he is in this one! If he has to be in one. I have never seen a home that cares so much for not just the client but also for their families. It means so much to the families knowing that people like this is caring for their loved ones when they are not able to.

They advertise dining on demand but that isn't true. One has to be in the dining room at…read moreprescribed times.

The care and compassion for my parents was the best anyone could ask for…read more Always hands on and treated with dignity and respect. A special thank you to Patric and all staff for the kindness that should be given in our parents later years of life. It was a true blessing to have mom and Dad at Arabella!