My daughter (10 & 1/2) was ready for pierced ears so I took her to Claire's at Willow Lawn yesterday. The pro on duty, Maya, put us at ease with her friendly manner of explaining everything and giving my daughter choices, "do you want me to count down from three or just do it?" I love that! My daughter went with, "just do it". ... all of us were wearing face coverings but it was clear Maya was smiling at my daughter and my daughter was smiling back when the earrings went in. My daughter blinked but didn't even full-body flinch, as the piercing cartridge clicked. Of course she was super excited about this right of passage, but she wasn't scared; Maya's gentle handling of the process had her relaxed and calm. Even tho they do multiple piercing every day, it still felt special to me and my daughter, and it was so sweet how Maya congratulated her on doing great in the chair. This review is to let Maya know she did a great job, too!!! ... Instructions on after care were fully explained and seem manageable enough for my daughter to mostly handle on her own. She said that after the initial "pinch" it really doesn't hurt at all. She slept well with her new piercings and everything looks great today. The only time there is a slight stinging sensation, according to my daughter, is when the cleaning solution first hits her ear lobe. Other than that it's painless! And the earrings look so cute! read more