I decided to get my children's ears pierced here. It has been about 6 months ago when I noticed that one of children's earring was gone. Fortunately I saved the paper work and receipt. I called the store and was able to speak to one of the sales associates. I was told to come in to the store and to bring one of my children who lost their earring, so they could re-pierce her ear as long as it is within 60 days of purchase. I was relieved since l spent $300 I the store to get their ears pierced. I decided to go today with my children. I was treated very rudely by Gloria. From the moment I stepped foot in the store, she had this attitude as though she did not want to be bothered. She did not greet me, no smile-- just pure unwelcoming. I proceeded to inform her that I was told come, inform her of what happened and provided her with my pink paper work and receipt. I asked her if she could check my children's ears, to ensure that their earrings stay in place since we were there and the earrings have to be worn for 6 months to guarantee that the ear hole don not close. She refused and responded, "I don't see anything wrong with them." This is without even attempting to look behind their ears. I finished the paperwork, and I proceeded to the front left corner of the store where they pierce customers ears. I asked her again, an you atleast look at her other ear, I believe the other earring's backing is not in place properly which may cause that earring to come a loose, as the other one did. Gloria responded, "For what?" I definitely did not want to get in an argument since I noticed that she is the only sales associate in the store. I allowed her to re-pierce my child's ear. My child of course cried, she is only 13 months old! Gloria did not provide any type of comfort.. Absolutely "NOTHING!" Since I was there, I needed to get some hair clips them. I was looking for these hair clips o purchased from them and I did not find them on the wall, so I approached her and asked if they had them in stock or somewhere else in the store. When asked Gloria said, "We are out of stock." I waked back to the same section and looked in my own and found them hidden behind the other hair accessories. Later today I called the store to speak to a manager and shockingly, I found out that she is one of the managers!
I DO NOT recommend this place. Gloria had no customer service etiquette. For being a manager, she had awful, extremely poor customer service, and had no manners! It is unfortunate how people like her are employed to provide service to people, when she does not exhibit people skills.
If I could rate this place a zero, I would give it a zero. It is not the cheapest place to shop, so at the very least, being decently treated is an expectation since that is what you partly pay for-the product and the service. I am disgusted at how I was treated here. read more
