I went to gentle foot care on 12-11-23 for a toe problem. Dr. Giang Nguyen took care of my toe but…read moresome one came in and cut all my toe nails so short , after two months my toe nails are just starting to see the light. (Bad). On 1-12-24 . I had another problem with another toe , so I tought to myself I would give them a second chance. Dr. Nguyen said I had a corn on my right toe , so she gave me a shot in my tow proceeded to cut it off and said I shouldn,t have any more problem, what a joke. After two weeks Dr. Nguyen had the new Dr.Tren come in look at the problem. He lifted my food up so hard ,took a pair of toe sissor and cut a piece off of my toe because he said I still had a piece of corn left on my toe. Dr. Tren didn't give me a shot to numb my toe started to bleed, he put a band-aid and sent me on my way. It hurt so bad I wanted slap him so bad, but I didn't. They took lots of money from my insurance co. plus my co pay"s. This was a bad and horrible experience , not only that , when I wanted to speak with Dr. Nguyen , they refused . The staff became very hostile . Be very careful who is cutting on your feet. I would like to have my co.pay back for they didn't fix the problem.

Horrible experience with a doctor and her office. DO NOT GO TO THIS DOCTOR!!!…read more Had an appointment for my son due to the recurrence of an in-grown toe nail. Doc looked at his toe and determined that he needed to have it removed. This would require another appointment because of the medication he would have to take prior to coming into the office. She prescribed two pills for him to take, one taken 2 hours before the procedure and the second only to be taken an hour before the appointment if he wasn't feeling groggy and out of it. The appointment set was for 3:45 pm on a school day. We were going to pick him up at 2:45pm. So my ex called the school and spoke with the nurse about giving him the pill at 1:45pm. Nurse said she need a note from the doctor with those instructions. Fine. She called the doctors office and said to the girl who answered the phone that she needed a note for the school nurse so that our son could take the lorazepam. The girl said that medicine would not be strong enough and that the doctor prescribed Ativan. My ex explained that lorazepan is the generic equivalent to the Ativan and that this is what she picked up at the pharmacy. The doctor's office called in the prescription to the CVS pharmacy. All we did was pick it up. So whatever they called in, is what we got. Obviously they never specified 'name brand only'. That is on them. The girl on the phone said she would have the doctor call her back in which she did. Dr Nguyen called her and immediately said, "I explained this to your husband 2-3 times. We're not going to go through this again. I'm going to refer you to Advanced Foot Care. I'm afraid your son will be traumatized and they can knock him out for 30 minutes" What? What just happened? "We're not going to go through this again"???? My ex called for a school note. Now we're being told to start the process all over again and go see another doctor because she doesn't want to go through "this again". Back in the exam room when Dr. Nguyen was explaining how to take the medicine, she told me once. I may have repeated back what she was saying so that I would be clear but that was once. She and her nurse both have accents that aren't the easiest to understand so repeating it back is necessary. We called Advanced Foot Care and they were dumbfounded by what we told them. They said that Dr. Nguyen is a foot doctor just like they are. They said that they don't knock people completely out for this procedure. They do exactly as Dr. Nguyen originally said. So we're going to Advanced Foot Care and we are giving our son the same medicine as Dr. Nguyen prescribed, the lorazepam. So with that. Don't go to this quack of a doctor. Go to Advanced Foot Care. I just wasted an afternoon of work and 40 bucks all for nothing. THANKS DR. NGUYEN!!!

Wonderful experience with an excellent physician who spent her time explaining my diagnosis and the…read moretreatment plan with options.

I arrived to my scheduled appointment today and after a few minutes was told that the clinic did…read morenot accept my BCBS of Tennessee (blue network E) insurance. I had made the appointment 21 days prior after having been in pain with a toe issue for weeks. At the time I made the appointment I made sure to clarify with the scheduler that indeed my insurance was accepted and she assured me that they took my exact insurance. So I had gone an additional 21 days in pain waiting anxiously for this appointment and now was told by the office manager/receptionist that someone had made a mistake and that I could not be seen under my insurance. She did offer that I could be seen as a cash pay patient, but I knew that I likely would need an office procedure done and I was not in a financial position to pay cash for that. All in all, the office manager was rude, the person who scheduled the appointment did so in error, and I was seriously inconvenienced and left in pain. Update: I have just now received a phone call from Dr. Pacheco who apologized for the error and has offered to try to get me on a colleague's schedule next week who does indeed accept my insurance. I appreciated her phone call and hope that I can be seen elsewhere next week.

Receptionist is rude. My grandmother was supposed to have a prescription sent in after her visit…read moreFriday. It didn't go through. Was told today that the physician was out, no one knew when she would be back, and they didn't know if anyone else could send it in.

We scheduled this appointment several weeks ago bc we were told that the Hixson office took our…read moreinsurance. We planned a vacation around this appointment and cut it short to make sure we could make it. Receiving this email a few hours before the appointment is completely unprofessional. If someone had contacted me a few days earlier, we could have continued our much needed vacation. Like many during the pandemic, this was our first opportunity for a vacation. I will not use this business and encourage others to go elsewhere. I think it's important that this business recognizes that an email a few hours before the appointment is unacceptable, unprofessional and not customer centered. Update: The office called a few hours later to offer us an appointment at their Ft. Oglethorpe office for later in the afternoon. Unfortunately, we had a scheduling conflict, but wanted to update this post.

Dr. Kennedy is the best diagnostician you'll find. He follows up by phone after you see him in…read morehis office, and he cares about you as a person, not just a patient.

Thank you to Dr. Benjamin Miller and his staff. My husband and I received amazing care with our…read moreknee and shoulder surgeries . Everyone seems kind and understanding at this practice.

My wife's condition improved overnight. She was misdiagnosed by another doctor six months ago and…read morehas suffered ever since. I recommend the podiatrist. Really helped my wife.

This is an outstanding group of physicians and also they have a very friendly staff! It is a very…read moreclean and pleasant place to visit! I highly recommend this practice!

I've been to this practice a few times now. Very friendly, knowledgeable, and the office is run…read morewell. The doctor listens to you. The nurse is very responsive and supportive. I've needed a few referrals and these were completed very quickly. They even set up the appointment or had the office I was being referred to, call me. Very refreshing to see this type of practice. I would recommend them whole heartedly.