Alex was amazing! I have a full sleeve tattoo, so I'm always a little nervous about getting poked…read morebut he made the whole experience so easy and comfortable. I really appreciated his technique of actually feeling for the vein instead of just relying on sight. It was quick, smooth, and barely felt like anything. On top of that, my doctor had submitted my order under the wrong code, and Kevin was able to fix it on the spot. That honestly made my day because the out-of-pocket cost would not have been great. Highly recommend! P.S. Make an appointment online at least 2 days in advance, you'll be in and out. Walk-ins take much longer.

They offered a walk-in line for blood tests, so I waited. Three hours. Then, after all that, we…read morewere told appointments have priority and we wouldn't be seen. If walk-ins are never actually going to be seen, why offer the option at all? As a contract worker, I lost three hours of work time I can't get back, and I left without the blood test I came for. It gets worse. There was no bathroom access for anyone waiting outside. After hours in line, one patient couldn't hold it any longer and urinated where they stood. That is a basic dignity failure, and it's a direct result of how this place runs its line. Once it happened, it took staff another 5-10 minutes to come out and help, leaving a person humiliated and unattended. That's unacceptable at a medical facility. There was also a heated argument over the walk-in policy, which shows how badly this is managed. Remove the walk-in option if you have no intention of honoring it, or at least tell people the truth upfront and give waiting patients access to a restroom. Anyone with a medical need, and anyone whose time is worth money, deserves better than this. My advice: book an appointment well in advance, or go somewhere else.

I would like to give this a 4 star Due the contrary of…read morenegative reviews I myself had a great experience Even as walked in, they accommodated me I specially THANK Vi, she is very nice to get my lab work done.

This was the smoothest lab experience I've had - ever. Both ladies worked so well together and were…read morefriendly and efficient! V was kind enough to help me problem solve an issue so the my order. If I ever need lab work again this is 100% my preferred location.

I came here in December 2023 to get a PCR Covid test for my son who was scheduled for surgery in a…read morecouple days. I called and was assured the Covid test would be free if I had insurance. Their website also states this, even a year later. I drove all the way from Danville in the rain to get this test and avoid the fee. About ten and a half months later I get an email for a fee of $80+ dollars bc insurance wouldn't cover it. I do not recommend this place. They have fraudulent practices and will say that insurance covers it but then will bill you almost a year later. Do not use them.

I had an appointment and waited 30 minutes. No one ahead of me. I had to go to the lab, ring a door…read morebell and wait. Technician said he was doing lab work Technician was very good once I got in for test Not sure why you take reservations.

The phlebotomist did a really good job drawing my blood. Probably ten tubes, no problem or…read morediscomfort.

Is it no longer the protocol to have phlebotomists wash their hands before taking blood?…read more This is the second BioReference lab location that I've been sorely disappointed with hygiene practices. The appointment process and check-in was easy, the wait time was super short, but the lack of hand washing really isn't ok!

Stopped by here for labs that were preordered and it was surprisingly good experience. Walking in…read moreit felt like a DMV vibe, chairs, check in, lots of people waiting and you know it would take a long time despite an appointment. Surprisingly they saw us during our appointment time, they were super friendly, the place is clean and it was super organized. They have plenty of parking in the back, and the phlebotomist was super kind and she was super friendly, hence the 5 stars as it made the whole experience nice. We need kind people in the world , and she was kind, drew the blood as needed and provided good care. Overall good spot for quest!

For years of coming to Mowry in Fremont location every 4months for my mom's regular laboratory test…read more,our typical experience here has always been accommodating,fast and smooth process. Unfortunately with our recent visit with the employee named Lay it was totally vice versa. She took her ample time and had us wait and watched her calling the insurances company, re do the information that we have already in the system. And when I questioned her about it she told me that who ever helped us in our previous visits are not doing it the right way. Lay had her supervisor named Angie spoke and explained to us that they are just doing the protocol in making sure that they are going to get paid. I told them that my 86 year old mom fasted for the lab tests and she needs to eat right away to take her medications.I explained that it wasn't our first time there.There are no changes with regards to insurance coverages as well as her doctors order.Everything is the same so why should this appointment take so long. And their response was to just be more patient. So when Lay was done with the "protocol." She finally started to prepare my mom for the blood draw. As i was watching her having a hard time looking for the vein on my mom's right arm. She attempted to look for the vein on my mom's left arm where her bulged dialysis fistula was located. She tightened a rubber string on my mom's left arm. I interrupted and told her in a very concerning way that there was a fistula there and for what i know she's not supposed to use that arm. Lay replied with a very strong tone of her voice that she's aware of the fistula and that she's not going to touch it ,she just needs the vein above it. At this point i decided to get the supervisor's attention and informed her of what was happening..Angie confirmed that the left arm should not be use and she immediately assist us to moved to another room to be helped by another phlebotomist tech. As someone who has been going to this facility for years and experienced mostly consistent type of service. We never expect or anticipate this incident to happen. We hope that this review will encourage the center to have compassion,respect and acknowledge patient's concerns ,improve and prioritize patient care and most of all provide a complete,careful and detailed training to all their technicians.

Came for a specimen drop-off. At 8:30, their office still wasn't open. Door closed and locked. A…read morepaper on the door says no walk-ins, but their appointment page has no option for a specimen drop-off. Ridiculous.

No warning about not taking drug test today. I had an appointment booked for weeks…read more Just found out when I got there. I think should be a better system of informing patients.. So people can plan accordingly.

Came here when I found out I needed a CLIA certificate and ISO15189 approved PCR Covid test in…read moreorder to travel to Hong Kong. I needed it the next day so I found this website through Google. It's a good thing I found it around 8AM because the website states that if the results are received by 11AM, I can have the results by 5PM. However, I tried to book an appointment via the website, and the options were only from 1PM onward, so I called to ask if they accept walk-ins. Peter answered and said that they do, but he recommended that I book online so that I don't have to wait a while. I informed him about the website's time options, and that I was trying to come in before 11 to have the results by 5, so he said it's no problem and to just come in. They're really good at returning calls btw, because I called twice and nobody answered, but got a call back within a couple of minutes. When I got to the center at 10:30, the sweetest man greeted me and explained the process thoroughly. He answered all of my questions patiently and kindly as well. I asked if they provided the certificate and he showed me a physical laminated sample of what it looks like. He asked if I needed it to travel and when I confirmed that I did, he assured me that it'll be accepted. He then explained what I need to do to perform the test. Afterwards, he let me know that I'd receive the results anywhere from 5-6PM. I didn't receive it at that time though, so before 6 I got a phone call to inform me that it will take closer to 6:30 due to the high volume of people coming in that day, which I really appreciated, and I did receive it at 6:30. Also, I really appreciated their honesty because apparently my payment went through online when I tried to make an appointment, but I ended up paying in cash in person. So they refunded my account instantly. ***TIP: If you're traveling, make sure to bring your Passport! Also, the process is easier/faster if you create an account online before heading there, which I did. To top it all off, their prices are much lower than the airport at $275 and other places who charge over $250 which is pretty ridiculous. I HIGHLY recommend Arbor Vita!

My family and I needed RT-PCR test for our international travel. I did my research online. Many…read moreplaces offer same-day result. I read the reviews of each place carefully. I decided to go with Arbor Vita. I registered online on their website and followed their instruction to make appointments. Since my family would be leaving within a week each, I made 3 appointments. First one, about 3 weeks ago. For expedited result, needs to give saliva sample before 9am. The place is easy to find using Google map. On their glass window there is a paper sign "Covid Test". Gave a copy of passport. Gave saliva sample. Yes, no pokey pokey in the nose. So happy they are so advance with medical technology. Pay the fee. Then we waited for the result at home. Before 1pm, I got text message informing the test result. Got the email, too. I used desktop computer to log in to my Arbor Vita's website. And click on the name to see test result. All info needed all there, and the QR code. I printed it. At SFO, the counter lady asked for everything, we gave her all she asked. All was good. One week after, same thing with appointment number 2. Result was delivered before 1pm. Today, appointment number 3 is my turn. Result was delivered before 1pm. I am very happy to find this laboratory. Mr.Pedro who greeted us 2 times was helpful and professional. I will come back to Arbor Vita in near future for our travelling needs. Thank you, Arbor Vita. (Tips to future customers: To help them help us, I suggest to read and comply with do and dont before the test. Such as, do not eat or drink 30 minutes before, nor brushing your teeth. Sucks if your sample can not be read because it was contaminated with foods, etc. I personally, I ate breakfast and drink my tea early. Flossed and brushed teeth, rinsed thoroughly. And only drink water up to 30 minutes before my appointment, then nothing until the test.)

whoever is trying to sell insurance for alliance one through this place needs to work on their…read morecustomer service skills. a woman called me, hung up on me 4x, and when i spoke to some man to try to get her name, he was more worried about unimportant things rather than one of his employees being rude. i'm in sales, so i get cold calling sucks. but that's not how you gain a customer.

I was bracing myself for a long, cold, and uncomfortable appointment, but my experience here was a…read moretotal breeze. From the moment I walked in, the atmosphere was calm and the front desk staff was incredibly welcoming and efficient--I barely had time to sit down before I was called back.