The weekend before I was scheduled to be out of town, the pipe from my bathroom radiator to the…read moredining room radiator began leaking. I called George Patey first thing Monday and was told they were booked for the week. But, they told me their plumbers were going to be in my building that morning. I should ask them to look at the job and see how much time it would take. The plumbers told me it was not a minor issue but they promised they would at least put some WD-40 on the decades-old joints to make them easier to remove. They couldn't promise anything. I had a doctor's appointment and left my door unlocked. When I returned a couple of hours later, I could tell they had been in my apartment. I was expecting that they had applied the WD-40. Instead, they had fixed the pipe! I couldn't believe it. Here's a shout out to them for going the extra mile for a customer in need. Frank Carbone Perry Street Brookline

fantastic company. very responsive to our needs…read more pleasure to work with and they come with my highest recommendation.

Just worked with Tony for the first time. He was extremely responsive, generous with his time, and…read moreknowledgable on all my issues. He also referred us to a specialist to help us avoid a future catastrophe who was also excellent. Will definitely work with him again!

It was a very good experience and I will use again!…read moreAddressed the issue and solved the problem. Explained what the problem was.

When I initially called the experience was fine. Appointment was relatively fast to set up and Matt…read morecame to the house to check out the issue with our sink. The sink needed replacing, so he said a quote would be coming soon. It was at that point that things began to take a turn. Matt came on a Wednesday. By that Friday afternoon I had heard nothing regarding a quote or any additional information, so I called. I got the AI phone answer service "Dane", who is meant to sound real (with computer keyboard clicking and background voice noise) but is clearly not. AI Dane said that someone would call me back. Nothing. The weekend went by, Monday, Tuesday then Wednesday--a full week--went by. AI Dane was happy to take a message and have someone return my call. Only when I told AI Dane to cancel the project did I get a text--not a call--from someone named Chris (was he AI? who knows) saying that he thinks it will be "around $850." After all that waiting I would rather go through someone else. They may do good work--I can't speak to that--but their communication needs a lot of improvement. Update: Chris apparently is real, at least he said so in a text, and said that there were some issues that came up on their side and that they were sorry. Honestly, if a message had just been communicated to me that there were some issues and that that they would be able to get to it the following week, I would have been fine! I am not a jerk. But I do need businesses that make the effort to communicate clearly, which did not happen.

Plumbing Solutions diagnosed a problem we were having with our kitchen sink draining. They proposed…read morea solution that would make it easier to clean out in the future. Arrived on time, project was on budget and solved our issue for the long term. Yakov did a great job explaining the issue and options, so we are completely satisfied with the outcome. Will definitely use Plumbing Solutions again.

Roscia is the first person we call for any plumbing issue. Always professional and prompt and they…read moredo a great job.

I began work with them some years back when the temperature outside was extremely low and I had no…read moreheat. I did not have a regular plumber at the time and not surprisingly, when I made a lot of calls I was told that they were busy w their regular customers and could not say when they could help me. When I reached Roscia's they were able/willing to help with the emergency which led to an ongoing positive experience. Looking at some reviews-I have never found Jill who takes calls or the plumbers, to be anything other than nice and respectful, give me the info I need as well. I had gotten a new boiler nine years ago and unfortunately learned from Roscia's that this brand at that time was a problem. They have been very helpful in troubleshooting problems I have had and I have been very happy with their work. Wendy G

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

I highly recommend Distinct Plumbing! The water flow from our kitchen faucet had been slowing down…read moreconsiderably. In a very short time, Distinct set up an appointment, identified the issue and fixed it. Transparent and quick - I would definitely call again.

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

James Wu and his crew installed 5 mini splits (along with 2 outdoor units) in my home. During the…read moreinitial meeting, he took the time to discuss the various options (equipment choices and exactly where to locate the mini splits) and answered all my questions. This allowed me to make well-informed decisions on these choices. James's crew arrived on the scheduled date and completed the work on the 2nd day (as was expected), and they did an excellent job. The mini splits are working well. I would highly recommend this company to anyone considering having mini splits installed in their home.

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

A no BS plumber that just says it the way it is and does it the way it should get done. Straight…read moreshooter doing good work. Reasonable cost. Hire him.

I'm a repeat customer. Both times I've used Jim he has been extremely responsive and tackled my…read morerequest within 24 hours of calling. He shows up when he says he will and works hard until the job is done. Rates are very reasonable - I called around. But (as we all know) it's not always about price. It's about quality workmanship, friendly service, and getting the job done right. Call Jim.. you won't regret it. The two jobs he's tackled for me were toilet needed remounting & replace kitchen sink faucet and fix leaky pipe below. 617-325-8500

Best plumber by far. Trust worthy and professional. This guy has saved my butt more times than I…read morecan count at this point. Highly recommend

Received a return call from some rude lady to schedule a heating service. Worst attitude like…read morethey're the only plumbing company in MA. I'd rather not deal with that.

I needed a simple repair of changing the spout for my bathtub because the diverter had gone bad. I…read morerequested a quote from several plumbers. All responded fairly quick (within an hour) and I had given enough information and pictures so they all knew exactly what was needed. I received quotes all the way up to 175/hour plus parts to 225 parts included. Others even wanted to come by and charge me to look at the job to quote me (which they said the fee would be waived if I used them for the job after..but seriously?). Mark responded to call him and leave him a voicemail explaining I had contacted him via a message and he would call me back. He called back within 10 minutes of me leaving the message and spoke to me on the phone. He thanked me for the detailed pictures and asked if I was handy at all as this was a very simple job and he didnt want me to pay a large sum for such a simple job. He said he would come if I still wanted him to but explained everything I would have to do and where to go get the parts. He even said if I get stuck I can call him to come over. The part was cheap around 20 dollars and the work involved seems super simple (I watched some videos on youtube on how to do this). I havent fixed it yet as I am waiting for the part but i am confident now thanks to his information and knowing I can call him if I need him to come for the job. Its hard to find good contractors for work such as this and I am keeping his number for any future jobs.

Mark is a great plumber with an extensive history of experience and is your "go to" local plumber…read morefor all your residental needs. He is generally very helpful with knowledge and good with talking through planned permit work or a good story to boot. He just recently installed the final touch for a whole home portable backup generator at my home, a new 3/4in gas line basement run to supply the generator (or maybe a deck grill someday), the inspector was very accomodating and approved the work quickly! He has also previously helped with regular maintenance like water heater anode rod replacement and a few gate to ball valve replacements for leaky or seized water valves. See photos below of the gas line connection and whole home portable backup generator setup. Apparently it's "unusual" here in MA to have whole home portable backup power (Costco bargain!), everyone is told a $15k concrete slab generator is the minimum, at least, that is what Castle Electric said to me! Do it yourself for a 1/3rd of the cost with Marks help and skip the upselling from the "other" options out there!