I wish there were an option to give 0 stars…read more This company has been a nightmare to work with. I had solar panels and a heat pump HVAC system installed by them. At the beginning, I was impressed by their professionalism and promises. However, although they kept saying "yes" and assuring me things would be handled, nothing was actually done. Weeks turned into months with no real progress. My project started in October 2024. The system itself works well, but the sheet metal inspection is still not completed. This has been dragging on far too long, and the lack of follow-through has been extremely frustrating. I strongly recommend avoiding this company. Based on my experience, working with them has been extremely frustrating and disappointing.

*UPDATE* 11/10, Team Sunshine Customer Service member George was nice enough to contact me after…read morethe tech team arrived and inform me my solar panels are producing, plus Team Sunshine will reimburse me for my first months bill since my panels weren't working for 2 weeks until they could get someone here! So high remark's for George and Team Sunshine customer Service, I will keep you updated once the reimbursement arrives, stay tuned! Everything was going ok, we encountered several delays, mainly from Eversource kicking back paperwork which put us over a month behind but I tried to stay positive. Then after the meters were switched out and we had our "Turn On Date" but the convertor wasn't working so we had no solar being produced!

Don't use these guys Part of my deal was for Palmetto to…read moreinstall a new roof, upgrade the electric panel from 100A to 125A and relocate it, and install a critter guard Palmetto hired a roofing company out of Somerville with 2 years in business, they were very sloppy and caused few damages to the property, no one is helping me fix anything The electrician moved the panel to meet code but didn't upgrade to 125A The critter guard was never installed since I refused to let the contractor use double sided tape to connect the the metal mesh to the metal frame of the panels, the dumbest thing I've ever heard I've been trying to get Palmetto's attention since August, no one ever called me or emailed me back.

Although I do not have a problem with the workmanship I have more then a few problems with their…read moreservice the follow-through and customer support. Last March I contracted with Palmetto to put solar panels on my house, everything seemed to be going as planned it took about a couple of months to get them up there and get them working and they did a neet and clean job putting the panels up. But from that point on everything went downhill. They failed ignition inspection and then they just begin blaming everybody else but themselves. The service should have won live in June but after several calls over the course of 6 months it finally went live in December. During that time I was getting build my full electric plus I was being billed for the full solar. I contacted support and after two three conversations they agreed to reimburse me $700 for the inconvenience in the money I had spent paying to bills. Well no it's April am I still don't have that check. I finally had a supervisor call me and say I could reach out to her at any time. But the staff at Palmetto doesn't want to hear that and keep playing interference and each time they do the only screw everything up even more. So where I do believe in Solar I cannot say I believe in Palmetto.

I talked to absolutely every one about a solar panel installation. I easily spent months on…read moreresearching the topic, vendors, and installation techniques. Ultimately I settled on on a mechanically mounted system for my flat roof, which was wonderful. Some vendors would not touch a flat roof. Some only installed ballasted systems. Some vendors assumed that they could use a lift to get onto my roof when they actually needed a crane. Some just wanted to overcharge me with the hot new technology, sweeping the nation. After reviewing multiple bids, I settled on Sunbug to install my system. Chris Miller was a no nonsense saleman throughout my whole research phase. He answered all of my questions, and disabused me of any misinformation I may have had. He was polite, but firm, which is exactly what a layman consumer needs when making a large, delayed gratification purchase like a solar system. Once I signed on the dotted line, their team actually moved fairly quickly through the rest of the process. We were able to install my system before the end of the tax year, so some of that delayed gratification is delayed just a little less. I would give a five star review, but there were a few hiccups. Once I signed the dotted line, the team was less responsive than I needed with my subsequent questions. They installed the inverter in my basement without my input, which is a problem when I plan to finish my basement. We quickly fixed that by simply moving it, but we could have avoided that problem altogether by filling me in on the plan first. I chalk that up to some disorganization, and rushing to complete systems before the end of the tax year. Another silly issue is that their electrician upgraded me to a 200A panel, which is wonderful. For some reason though he reinstalled the same 100A main breaker I originally had, which makes no sense. Now I have to pay some one else to upgrade my main breaker. A month later I am actually still waiting for an inspector to check off on their work so that I can turn the system on, but that may be more an issue with the inspector than with Sunbug. In any event, I am mostly pleased with my purchase, and look forward to bathing my roof in sun shine in the coming years.

I hope your system never needs a warranty service. impossible to get a human on the phone and wait…read moretimes are apparently 10-12 weeks once someone deems it worth it to respond to emails. there goes this year's peak production. you might be better going somewhere else.

Ed Varnum has great understanding of electrical issues and has great suggestions for improvement…read more Ed and staff are very prompt, professional and friendly.

SO AWFUL!! Completely untrustworthy liars. I made an appt for a $49 "service call" for Friday,…read moreand actually moved/cancelled all my patients for that day to make it work, as that was their first available time. I'm re-doing the kitchen, need an electrician to bring it up to code-- and I wasn't sure exactly what I needed done. (Because they need to know.) I called 3x the week before to confirm the appt. Two days before the scheduled appt they ask me to move it up a day, to Thurs, the next day. I say fine-- thankfully I had cleared that day too. I then hold off doing work on my floor so the electrician will be able to walk on it the next day. I ask if the electrician will be able to do any work on this "service call" but I now hear that the "service" described is just giving a quote. The receptionist says she'll find out if any other work can be done. I'm surprised that the appt wasn't booked with this in mind, as I had requested. Anyway, she calls me back when I'm in the middle of work, and says she needs to hear back by 4pm (in 10 minutes!) whether I still want the appt. Then she calls the next morning to say that appt is gone, as is the Fri appt! At this point, I don't trust this company AT ALL. I never said I didn't want the appointment. An appt had been scheduled. If someone calls the customer to say "I need to hear from you in the next 10 minutes or I'm not coming tomorrow" that is pretty outrageous. Perhaps worst of all was hearing her lies defending this unprofessional, unreliable, deceitful practice the next morning when she informed me she cancelled. She said she'd been trying to reach me. If this were true, why was I not informed every (any?) time I called? This is not the way to run a business. Also, requiring that the customer know exactly what is necessary before booking an appointment is not the way to run a business. Charging $49 for a quote but calling it a "service call" is not the way to run a business. Nor is lying. But moving and then cancelling an appointment capriciously, with ridiculous rationalizations, is so disrespectful and unprofessional. DO NOT TRUST THESE PEOPLE. It messed up my work schedule, and my whole kitchen remodel schedule, delaying it at least a week. In the future I'll call an electrician who can answer my questions directly, book his own appointments, is straightforward and honest, and doesn't charge for a quote and call it a "service call."

Thank you ComfortMax for all the work you did. For some…read moreyears my company did not have an efficient air conditioning and heating system, and now we finally have a super effective system, bringing much more comfort to our customers. The price is amazing for the quality of the service. And what's more, I got a 10k rebate at the end of the service. I LOVED it and I recommend ComfortMax to everyone

From the owner: ComfortMax Energy Solutions provides full-service HVAC installations, including heating, cooling,…read moreand high-efficiency heat pump systems. We specialize in helping homeowners access Mass Save Direct rebates and 0% Heat Loans to make upgrades more affordable. We offer up to 12-year parts and labor warranty coverage for long-term peace of mind. Our team delivers turnkey service - from system design to installation and support - for better comfort, efficiency, and long-term savings.

Airco installed our heat pump system, and we had an excellent experience. Joe was extremely helpful…read moreduring the decision-making process. He gave clear options, answered questions promptly, and explained everything in detail. Once installation began, the team worked hard and stayed professional throughout. Steve was especially great about answering technical questions. Most importantly, the system performed flawlessly through the extremely cold and snowy winter. No breakdowns, no short cycling, and it kept our home consistently warm. Highly recommend.

I was more than delighted with the service, which was to install a heat pump…read more One thing that impressed me was when I emailed a question they responded almost immediately, and with the and answer that was not only correct and reliable but also useful.

Good local a lot of people working in the crew women men team it is good to talk to the team…read moreonsite working

From the owner: We are an affordable solar installer with years of experience that we put to work for you. Master…read moreelectricians build and design our systems, and structural and electrical engineers are involved from the first step to the finished install to help design the solar energy system that works for you and your budget.

So many ways to begin this review but I'll summarize by saying with AJ, it's personal…read more This is a major investment for anyone and for many, entering an industry where there is so much conflicting or competing information on the web is daunting. From the very first interaction to the system getting switched on, he was there every step of the way. My project ended up not being the easiest however, I could tell throughout he never took his focus away and did everything possible to help support me whether it was with the utility, understanding options, permits, paperwork etc. I never felt out of my depth and knew I had his guidance at each milestone. Couldn't be happier with the final product and who I chose originally. Will definitely be working with AJ again.

We had a very specific set of requirements that we wanted for our solar installation. We did a lot…read moreof research prior to reaching out to companies to ensure we knew what we wanted. Our biggest requirement was to use Enphase storage batteries. Other solar installation companies either wouldn't provide them, support them and tried to talk us out of what we wanted. AJ was the first to be flexible to our requirements and worked with us to make sure we were getting the best setup for what we wanted. His technical skill and knowledge is excellent, but we were also impressed with how much attention he paid to the aesthetics of the installation. Any place he could improve the look (concealing cables, etc) he did even when it meant more work for him. We did hit some hiccups on the way, some issues with National Grid, etc, but at each step, AJ made sure to provide exactly what was needed to get us to the next step. He was a pleasure to work with and his openness to work on new technology is fantastic. We would absolutely work with AJ and his team again in the future. We are very pleased with our solar and battery installation. AJ is knowledgeable, flexible, professional and a pleasure to work with.

The entire experience with NECE was fantastic, from the initial sales discussions with the owner,…read moreMark, to the communication with the office team and the actual installation. Mark has a highly technical sales approach and truly knows his stuff. Among all my interactions with other companies, Mark was the most honest and knowledgeable. On installation day, they exceeded expectations by going above and beyond, spending almost the entire day exploring all possibilities to find a way to wire the panels through the roof, down the walls, and into the basement so that no conduit would be visible on the exterior - much appreciated!

Mark Durrenberger and the New England Clean Energy Team are fantastic. They did a great install…read more Super professional. Easy to work with. Could not ask for more. Will be recommending NECE to all of our friends and family.