We hired City Transfer to move my elderly parents after they were displaced due to eminent domain for the I-540 project near Knightdale, NC. This company is listed as an approved mover by the North Carolina Department of Transportation and promotes itself as a crane and rigging service, so we expected a professional and careful experience--especially given the complexity of the move, which included household goods as well as a welding business with heavy equipment and machinery. Unfortunately, the experience was extremely disappointing. While they did complete the move, they caused significant damage along the way. Items were broken or destroyed, including glassware, a hutch door, and even structural damage to the home such as a busted door jamb. They were also responsible for relocating three outdoor sheds. During this process, they damaged one shed by knocking holes in it, failed to properly level or secure any of them, and left them unstable to the point that they rocked when you walked inside. When encountering a locked shed door, instead of handling it properly, they forced it open--breaking both the lock and the door. After moving the sheds, they left all the contents piled outside on the ground, exposed to the weather, and simply left. I had several conversations with the owner, Ron Lassiter, but found him dismissive and unhelpful. At no point did anyone from the company take responsibility or offer a sincere apology. Instead, the response was always, "file a claim and we'll see what we can do." It ultimately required hiring a lawyer and involving WTVD 11 News just to get the company to partially address the situation. I would also strongly recommend carefully scrutinizing the moving contract before signing. The terms are very specific and appear to heavily favor the moving company, which made resolving these issues even more difficult. This was an incredibly frustrating and stressful experience during an already difficult time for my family. If I could give zero stars, I would. I would strongly advise others to look elsewhere for moving services. read more

Price was reasonable, packers were outstanding. No worries about damage. Highly recommend

Debbie and the team at City Transfer & Storage have gone ABOVE & BEYOND any customer service I've ever received. Very easy to work with in setting up details for my daughter (a freshman at HPU) to store a few things over the summer (we live in Colorado). I sent a frantic, late-night email to Debbie when we realized she had accidentally left her passport (of course we were traveling the next day) in storage. Not only did she FIND IT in all of her stuff, she Fed Ex'ed it to us in time to make our plane. read more

We have moved across state lines five times. This company has been the worst by far. Communication was spotty and oversight poor. They were not prepared to move certain items that were on the list before the move and then attempted to charge extra for them. We actually had to use our neighbor to load our hot tub because they weren't prepared. There was no oversight of packers who charged per box and filled many boxes half full or less. When we brought up that the number of boxes estimated was exceeded by more than 30, they had no response. The driver and packers were friendly and courteous however and they seemed to take care of our goods which is important, of course. Finally be aware that their estimates mean little - they are not bound to them according to their own admission (even after an in-home personal inspection). There are places with better service. read more

my move from beginning to end - including storage was SUPERB! City Transfer and Storage has phenomenal staffing. They were extremely careful with all of my furniture and possessions. moving large household from one state to another is a big job but City Transfer did it beautifully. The City Transfer staffing from warehouse to Driver to Delivery and all office staff were wonderful. Top-notch staffing from beginning to end. Could not have been more pleased with my move. read more

Couldn't ask for a better move. Our crew moved us 'out' and then, a few days later, moved us in our new home. Everything was packed solid and, thus far, we have had nothing broken, scratched or otherwise 'dented'. These guys were fantastic - can't say enough about how competent Bruce, Mike, AO, & Fred were .... very helpful, always smiling, and worked diligently to get everything to its location. We are more than pleased with this move. BTW - City Transfer also moved us from our beach home (when it was sold) & stored what we didn't need. Again, extremely competent guys and, what was stored is in excellent condition. As far as we're concerned, we will not move without City Transfer. read more

A very disappointing move after such a professional and seemingly competent initial contact and scheduling. Of the 3 guys handling the move, one was completely useless - he broke one of my desks, hurt himself in the process, wasn't wearing appropriate attire (pants kept falling down because the zipper and snap were broken), and did less than I did! In this crosstown move, I figured taking the new bypass would be faster - WRONG! Their truck only would go 50MPH! Since they were following me, I had to constantly pull over for them to catch up to me. All in all, this very small and short move cost me much more than it should for only 1/2 of a small household, and I did much more lifting than I should have! While they seemed to have packed and secured everything professionally, later I found many gouges and marks in the few pieces of nice furniture that made the move. Afterwards, I called the owner and while he expressed regrets about using one of the workers and the bum truck, he offered only a small discount on my next move with them. A year later, after selling my old house, I rented a large Penske truck ($100) and along with a friend, I moved the rest of the furniture. I was completely done and back home by noon! read more

The worst service I've ever had. Very unprofessional and when wanting to talk to management they were even worse. They did not take my word for the issues and refused to work with me about the charges. I wouldn't trust whatever they say and then to be rude to your paying customer and not willing to work or to even believe you blows me away read more

I called this company three times in a two week period to try and obtain an estimate for moving. I did not receive a call back during this time. They are obviously too busy to need need business. read more

Do not hire these guys. They either broke, lost, or damaged more than 15 items including pole lights, wheels on bed, and tables. They do not care. I agree that management did not help at all. read more