the manager at city Thrift store in Overland Park is beyond words to express, horrible and meeting her is a big nightmare. I cannot imagine such kind of cruel, rude horrible person who works in donation area. in my mind, people donate their stuff to help the people in need and the people who works in donation field, with love, care and help the people in need and makes the society and community stronger and hopeful. But today's experience, it broke my heart with such kind of horrible person works in donation field, Susan is even not the human being I thought would be. she is aggressive, discriminated, rude. I do not know why she is the manager in donation area, but from the words coming out of her mouth and her actions are just beyond human being.. She is so rude and shows very strong discrimination. She is the most horrible person I ever could imagine. I purchased some toys for afterschool program. but my daughter told me school has most of those stuff and I bought a lot of toys. so, I called City Thrift very soon the same day. Eric answered my call and he told me no refund and I can bring them back to do exchange. so, the next day, I went back to do the exchange. Susan was the one who came because cashier was unsure what to do and Susan told me with an aggressive and rude tone and told me not allow me to do exchange. I told her that before I came here, I called City Thrift, Eric told me to bring them back to do the exchange. she said she does not care what Eric said, she is the manager. I told her Eric works here, so he let me bring the toys back, his words represent the City Thrift, Susan told me she does not care what Eric told me to bring them back. I said if the policy why your employee let me bring the toys back to do exchange. I am frustrated with her aggressive attitude and rude actions. I said "oh, my gosh", which means why such kind of horrible person in front of me. then she said, "God cannot save you". it is not a must to do the exchanges, but his employee told me to bring them back to do exchange, she should do explanation, instead of insulting, rude, aggressive attitude and actions, also she robbed my stuff and forced to do the donation, I grabbed them back. I can do donation myself. if I do the donation, I will not donate here, I suspect rude cruel discrimination cold Susan can work for donation area to help the people in need or benefit her. Who knows. From her behaviors, I strongly suspect her.I would rather donate them to other places. it is not ok to rob or steal my stuff to force me to do the donation and st the same time I told her such kind of behavior should be fired and she started to insult me. again, if i want to do the donations, I would donate them to other places to help the people in need, instead of such kind of cruel, rude, discriminated person here to ruin people's lives, instead of love and help and make the community stronger. Such of person like Susan Brings disaster to the community, instead of help and love..... i strongly suggest such kind of person should be warned, or else who knows how much she hurt the community,,,,each one in the community should do some help in the community to be together to love and care and bring hope and happiness to our next generation. I strongly warn such kind of Susan's rude aggressive, cold, discrimination should be shameful and be fired, instead of hurting more people and our communities!!!!! read more