- Poor Customer Service
- Ineffectual Management
- Dismissive Attitude
- Unless you've no other option, would not recommend
Myself and a Group (7 in total) of friends stayed in this Hotel on Friday 29th December 17. This was a convenient location for us all to meet as we live between Dublin/Meath and Monaghan. We'd previously been there on 2 occasions in 2017, had afternoon tea and all was great, good service, good value for money.
However on this occasion we had an altogether different experience.
We decided to book into the hotel for a night's stay with dinner in the restaurant, so we could enjoy dinner and drinks without worrying about driving. On arrival we were met by a rather abrupt receptionist who advised us we would have to pay upfront for our rooms, not a problem, only we had broken the overall cost evenly amongst us and did not all arrive together.
On making the booking, we had requested to be all on the same floor, being that we were not there to party hard, we felt we would not disturb other guests. This was not the case, we were split with 4 on the 6th Floor while the remaining 3 were on the 3rd floor. In itself this was not insurmountable, however it seems there was also another, very young, group staying on the 6rd Floor who decided to continue whatever party they had been at during the night in the corridor and rooms along the way. Doors slamming, shouting etc.
Several phone calls to reception complaining about the noise yielded nothing! The result of which was a sleepless night for 4 members of our group. The girls were so incensed by this they requested to speak to a manager the following morning. To say the least that was a waste of time. They were met with platitude of looking into the situation and received mild apologies but nothing was done to remedy the situation. We also noted we were not the only group to complain about the party in the corridor.
We were promised a phone call from a manager within a couple of days, which has still not been received by any member of our group. It is now the 15th January 2018. We feel we have given them plenty of time to make contact with us regarding this.
Would recommend that the old adage "buyer beware" be kept in mind if booking into this hotel. read more