I have been a businesswoman for 40+ years and I've founded and run a business for almost 20, so i understand the important of good customer service. Unfortunately, I will never know if the City Kitchen catering is a good or bad caterer because of their poor customer service. The woman who answers the phone for City Kitchen was so rude that I was never able to get past her. I called at least 4 times asking for a manager because I had some special needs, that only a manager could handle. The same woman who always answered kept asking me questions, wanting to know why I needed a manager. Each time I politely told her I needed to speak to the manager in confidence. She would not give up! She would not connect me with the manager until I answered her questions which I could not do because of the confidential nature. On my 4th call, I left my phone number for the manager to call me, but he did not. When I called a 5th time, she told me that he had left for the day and did not know when he would be back. So in the end,I was not only shocked at such rudeness but also that a manager would not return my call, assuming he was given my message.
There are many good caterers Houston, why use one who doesn't understand the first commandment of hospitality? read more