Review is based on the purchasing process and awaiting delivery. Walked in and out in less than an hour. Bought 14 items and Angel O was a pleasure to work with. He didn't pressure or push upselling, he just presented the best options. They offer refreshments and snacks, but didn't partake. Looking forward to delivery day. read more

You can improve your quality and your customer service is the worse I have ever experienced. $599 chairs 3 are completely useless and city send me a "professional" that told the company I'd wear and tear , at 3 months use and with a 3 year warranty they we paid for , disappointed with city I was a lifelong customer. If you don't want a headache stay far away from city furniture. They are the worse read more

CITY HOME - This happened to a $599 chair at 3 months - Furniture Stores Near Me - Miami, Florida

DO NOT BUY THE WARRANTY!! Never buying from City furniture again, purchased a reclining sectional a year ago and filed a claim because all of the USBs stopped working, they came out to fix it and said they will need to order parts that will take up to 12 weeks! Upon further research I found out these parts often take much much longer than that! This is ridiculous on a $6k couch, and after paying extra for a warranty that is basically useless. We asked for the pieces to simply be replaced because it is still in stock but they said that is not an option! Look elsewhere and save yourself the headache. Should have looked at the reviews before purchasing! read more

I am in love with my gigantic night tables. After searching for years (yes, years) I found the absolutely perfect night tables for my bedroom. Not only is the color exactly was I was looking for, they are so beautiful and roomy. From the very patient and professional salesperson, to delivery (within a week), I highly recommend city furniture. I honestly couldn't be happier for the entire experience. read more

CITY HOME - Haven Nightstand - Furniture Stores Near Me - Miami, Florida

Incredible, several weeks to get damaged under warranty item still no result. I er 20,000 in purchases in the last 2 years, all we asked was credit to get something that works. $500 so no matter the result at this time no more purchases for this terrible customer service company. They are not cheat and poor customer service. Keep looking as we sure will. No wonder they only have a 2 star review. We give them one star! read more

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I had a great experience at this location I found a perfect table and the associate was very knowledgeable will be back read more

CITY HOME - Dining table - Furniture Stores Near Me - Miami, Florida

Never again!! Worst experience with this company ever! My wife and I just moved into our new apartment. We got a bed with a headboard, a sofa, and a coffee table. When we received the delivery for the bed and the sofa, they destroyed our entry wall while trying to get the sofa in, and they also damaged the sofa. Now we are waiting for someone to fix the sofa (something we paid for as new). I had to look for someone to fix my wall, and when they installed the headboard on the bed, they didn't tighten the screws enough, so the mattress holder fell off, damaging the headboard wood. Now we need to wait to get that replaced as well. They confirmed the delivery date for the coffee table, and I had to reserve the building elevator for it. This morning, I got a call from this company saying that the coffee table has a delay because the only one they had in stock is damaged. read more

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I purchased the Nixon couch from City Furniture and opted for the warranty coverage, expecting peace of mind in case something went wrong. However, my experience has been incredibly frustrating. I've been dealing with warranty issues since September 2024, and despite numerous attempts to get the issue resolved, I've had little to no help. I understand that warranties have specific terms and conditions, but when you spend extra for the protection, you expect to be taken care of when something goes wrong. Instead, I've been stuck in an endless cycle of being told different things by customer service, with no concrete resolution in sight. It's been months of waiting and frustration with no real help or solution. I am extremely disappointed in both the product and the customer service. I really expected more from a company like City Furniture. I will definitely think twice before making another purchase here, especially when it comes to buying any additional warranties. Not to mention I have not been able to speak with a manger. read more

We came back here as the last time we were in here we saw a leather sofa set that we just fell in love with and it was time to buy. We were instantly greeted by Angel who turned out to be an absolute star of a salesman. He listen to us very closely and helped us look for all the items that we were searching for, we could not of asked for a more patient sales person, it was truly a pleasure working with him. This guy really knew his stuff! At the end of our transaction we were negotiating items and he brought over the store manager, Aile, who spoke with us and gave us the best deal she could, it was greatly appreciated. The staff that work here really seem decent and care about their customers, highly recommended! read more

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I purchased a sofa 2 months ago from the DORAL STORE , after I opened the box to built the sofa i noticed that it was missing the legs , i called to make the request and they said that it can take 3 months to deliver , insane!! bad service!! read more

I purchased an entire bedroom set and spent over $8K. My salesperson told us that if we weren't satisfied with the very expensive Tempur-Pedic mattress than we could return it, but we would need to spend another few hundred on the special mattress cover that we would need to be able to return it. The first night we went to sleep it was obvious that the mattress was way too firm, and we called the next morning only to be told that we need to wait 21 days before we could return. My Girl friend had to sleep in another room because her back hurt too much and after 21 days they said we could exchange the mattress for another one. The only problem with that is that they told us that they don't have a less firm Tempur-pedic and the only option would be to spend another $1,100 for the next level up, which is insane. I told them that i would just like to get my money back and they refused. I even reached out to Tempur-pedic and the company has a 90-day refund policy, but City furniture doesn't honor it. We were forced to get a mattress topper just to be able to sleep in our bedroom. read more

I really enjoyed my experience shopping at City Furniture! The store had everything I was looking for and more. I was able to get all the pieces I really wanted, plus a few extras I didn't expect. The whole process was smooth and enjoyable....definitely a great place to shop for furniture read more

I loved the service, Luis Moreno was very professional and helped my find the perfect mattress, the store is huge and lots of variety and a good value for your money! I will be back! read more

This store is the WORST furniture store I've ever encountered!! They rank No 1 in lack of customer service, attention and personalities!! With so much competition in the industry you would think city would try to stand out. read more

Great service !!! Paul was so amazing taking his time to teach us about mattresses and pillows. This furniture was so pretty although the price was high. The parking lot is ample and I loved the background music on the mattress department. read more

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recently bought some really expensive benches at this place. One of them snapped (it became unglued) this happened while i was siting on it. I called customer service seeking a reimbursement or store credit since i did not want these benches anymore (they are a hazard ) i was denied both. The only solution they offer is to have them glue it back and pay for it. I am dissatisfied with their customer service. People are rude. Keep you waiting . You ask for a call back and it never happens read more

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STAY AWAY from CITY FURNITURE! Their after-sales, and return and exchange policies are a disrespect to consumers. What they did to me was a clear case of bait and switch, I didn't receive what I purchased, and didn't get any adequate solution to the matter. They refused to refund my money or to exchange for the right product. I am decorating my house with wood furniture, and for that exact reason, I've been very careful with my purchases to get the wood tone right. I needed a server for my dining room so after seeing the "Bowery" piece online, I went to the showroom in person to check if the color matched what CF advertised online. The showroom item looked exactly like the online pictures. So, I thought it was safe to make the purchase. However, the item I received at home was a very different tone of wood. A slight difference would've been acceptable as wood is a natural material, but what I got is way beyond an acceptable variation. I will attach pictures to this review to prove my point. Since they refused to refund the money, after a 2-hour phone call with their customer care, I decided to accept an exchange although they said they couldn't guarantee the right color would be delivered. More time wasted and stress added because the 2nd item delivered was also very different from CF's ads and showroom piece. I even asked to have my item exchanged for the floor sample I saw at their Doral showroom. They also said no to that. So now, I'm essentially stuck to a product that doesn't match anything in my house, or I'm forced to use a $1,200 credit in a store that I want absolutely nothing to do with anymore (and I have to find something I like in 3 days to use such credit). City Furniture has no respect for clients, and they are not worried in keeping recurring clients. After they have your money, you are worth nothing to them. If you value being respected as a client, STAY AWAY from City Furniture. They even deactivate their comments section on TikTok, which their competitors don't. That in itself shows how many unsatisfied customers they have and how uninterested they are in listening to their clients. Oh, by the way, I paid for a 3-year protection plan on that server. How's that for "protection", huh? What a joke this has been. Shame on you, CF! (if you want to have the confidence you will buy your furniture and will have appropriate support if you have any issues, try Wayfair and IKEA. Stress free returns and exchanges) read more

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Stay away! We ordered 4 barstool chairs on 12/3/23. We knew they were back ordered so we were patient. At the end of Feb I decided to contact customer service to find out that they were discontinued. Options were to pick new chairs or refund. We choice the refund as how can a company not inform a customer who paid in full that the item they ordered was no longer available. Hadn't seen the refund in 2 weeks so called. No refund processed again giving the option to pick new chairs. Was told I would get a call. Never received a call and impossible to get a hold of a manager in the store. Finally filed a dispute but they had our money for over 2 months. Terrible business practice and horrible customer service. read more

Amazing service and even better attention! The showroom was incredibly big and divided by style and different designs! The mattress gallery was huge and we took our favorite collection Nomad! read more

Very high quality furniture, grace my sales associate was very professional. If your are looking for furniture look nowhere else

I purchased at city furniture last week! Once we stepped foot into the store we were welcomed and they even offered us coffee, we purchased a dining set and it got delivered 2 days ago and it looks stunning in our place. Really loved the customer service and the experience. Would definitely be back soon! read more

Amazing experience and great product selection!!! I furnished my entire house with them

I am very pleased with my experience at City Furniture. The store was far bigger than expected and contained a variety of options My family was able to purchase everything we needed for our new house. I came here due to a recommendation and I would also recommend this store to anyone looking for furniture! read more

My experience with the city furniture store was nothing short of exasperating. From the moment I walked in, it was evident that the sellers were utterly unprepared. Their lack of knowledge and professionalism was astounding, leaving me questioning the competence of the staff. What added frustration was their terrible attitude. Instead of providing assistance or addressing concerns, the sellers seemed indifferent and, at times, downright rude. A shopping experience should be enjoyable and stress-free, but this was anything but. To make matters worse, the city furniture store proved to be inflexible when it came to shipping dates. Despite my attempts to find a reasonable solution, their unwillingness to accommodate left me frustrated and regretting my decision to patronize their establishment. In the realm of customer service, this store ranks among the worst. The combination of unprepared sellers, a dismissive attitude, and inflexible policies has left a lasting negative impression. I would strongly advise others to explore alternative furniture stores with a more customer-centric approach. The manager was the only kind and understanding person who assisted me read more

The purchase experience was great. The delivery was horrible they scrapped up my white walls in my new condo and refused to take responsibility. Never again will I purchase from this company not sure if this is the correct location. THIS IS TO THE ENTIRE COMPANY read more

CITY HOME - My walls once they finished! - Furniture Stores Near Me - Miami, Florida

Don't buy a mattress here. Bought a $4500 mattress that I exchanged for and paid more for. The sales rep ignored my emails and when I went to the store he said the customer service was closed on the weekend and said he was on vacation so that's why he didn't respond to my emails and to email him in a couple days and he would help me exchange the mattress. After I emailed him he ignored it again. I contacted customer support a few weeks later and they sent a guy to check the bed and all he did was put a piece of wood on it and said it wasn't sinking. I had already exchanged it once for a more expensive one and wasn't told the 2nd mattress had to be more expensive only after I went to make the exchange, so I'm stuck with a defected mattress and can't get any help after my purchase. I even purchased the useless insurance and still no luck. Worst over priced mattress ever. read more

La experience fue fenomenal la variedad de Colchones y la atencion de a 100 hasta regalan Cafe please if you are looking for a mattress this is the place great deals and the service is amazing read more

Excellent service and delivery. Associate and management staff were kind and attentive. Manager offered me a coffee during my visit and they have free delicious cookies to accompany the coffee! Great variety of furniture styles at amazing low prices! read more

Run away and never buy from here! Service is horrible, stuff will take forever to arrive, the furniture is cheap and falls apart, delivery damaged my stuff, they sell you warranties that they fight to not honor and you'll end up with crappy furniture and cheap furniture and they'll do everything they can to stick it with you. Pretty much any nightmare you could imagine when it comes comes to buying you'll encounter. All of the above happened to me, and the owner hides as well and won't lift a finger to help. Corporate culture is to Sell, Sell, Sell then run. Kate - that's a robotic help desk response. I've tried countless times to get help and received none. You guys stuck me with a defective couch. Have the owner reach out to resolve this. read more

hey there, I just got a couch and dining set for my niece she loved it! The couch was adjustable which was great for her small apartment she just moved out too and it was a great and comfy style for a young woman. we were able to find a simple, elegant, and affordable dining set as well that matched the couch really well and accommodated her small space. we both loved the furniture, it came in great condition and was really easy to put together (She did it herself) and she's loving living it in. read more

Order # 498278 I placed my order in store October 11th. Delivery was scheduled for December 14. I was never called or notified about the delay. I called and was informed that there was no arrival date for the item. I did not complain or call the sales person for my order. The item was finally ready for delivery and I accepted the day and time slot of their choosing. I have my 89 year old grandmother at home to receive the recliner and just had the recliner dropped off in a box. The box was never opened so that they can check that there are no damages. I called customer service to ask my was this not done and they said that they do not check the quality of their furniture at delivery. They they offered free delivery and because I did not pay a premium fee it was up to me to confirm the item had no damages. A company as large as city Furniture does not care to check their products and cannot even remove the cardboard from the furniture just to confirm it's delivered in good condition is a company I will never buy again from. This is unacceptable. This was a bad experience after waiting 4 and a half months. Terrible delivery process. Never again. read more

I am very disappointed in the service we have received with City Furniture/Ashley Furniture. We have a sectional sofa we bought a couple years ago but we wanted to buy the extension for it since we moved to a new place. We got the extension for the sectional as well as a dining room set. We were told the dining room set was going to arrive later. We were fine with that and expected it to arrive on a later date. In order to have a table to eat at, we took our old dining room set with us to the new place in order to wait for the new one to arrive. We then thought about cancelling the order of the new dining set since it would look awkward in our space due to size. Since it was arriving later, we waited a bit to make a final decision. Delivery day for the sectional arrives and guess what comes as well? The new dining room set! I refuse delivery of the set but accept the extension of the sofa. No problem. (However, some shade to the delivery guys because they tried to just leave the extension for us to put together. They finally put the extension together after we asked them about it.) We cancel the dining room set without any hiccups... or so we thought. We went back to the store to find a smaller set. We found one we liked and put the order in. We did notice we never got a refund on the delivery from the last order since the dining room set was not supposed to be delivered that date. They charged us for the delivery of that set. We simply asked that they can help us out on resolving that issue. The vendor asked for the manager to come set it up. The manager was able to fix that issue for us, but she was pretty rude about it. She wasn't pleasant at all. However, everything was resolved and fine and dandy. Our new dining room set is here! Hurray! But then we notice that one of the chairs is totally wobbly. We filed a claim and I am hoping they can help us out with that. I just want to be done with this order and enjoy the dining room set (which is gorgeous and looks great in our space!). I would think twice before coming back here though. Not happy with our experience with this store, that used to be so great. read more

Went in for a bedroom set and fell in love with the Miami Set. I was greeted by a very attentive salesperson who took the time to show me around and help find what I was looking for. At the end of my sales I meet two of the manager Frank and Miguel and they did a great job taking care of me. Getting my set delivered this week!!! read more

All the managers are amazing , great store experience. I had an amazing time shopping for my furniture

I ordered a dining room table and two months later they just want to deliver the top table part, the driver mentioned that the base is out of stock and when I call customer services they said a different thing, the manager and sales associate in this stores ara dump and incompetent. No one can be clear or give a solution to the problem. I RECOMMEND ANY TO BUY FROM A DIFFERENT FURNITURE BRAND STORE. Save your time and money! Update- I send a email a no one reach me back trying to get this resolved. read more

I went to this city furniture in Doral to look for a canopy bed smaller than queen. I was asked to follow a sales associate to the second floor. Halfway to the beds he tells me to continue on to see what they had for canopy beds. Alone I went and found no canopy beds. Went downstairs and spoke to Juan Carlos who is the store manager. He didn't acknowledge a complaint that I had been sent on a wild goose chase for a bed that didn't exist on the second floor. I then went online and chatted with a city furniture rep and told the complaint to that person whose name was Rasheed and that one disconnected the chat and put me back in their chat menu. At least the city furniture sales reps should do a computer search for a canopy bed that is smaller than queen or just say there are none and not show my the path to a wild goose chase for something that doesn't exist in their inventory. read more

Been 5 days and no one still has contacted me about my wall. Called they called back 4 hours lasted. I said I need a manager they said they call me back with one. No response. Getting through to these people is impossible read more

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Items purchased on March 2024 are still on backorder. Delivery was scheduled for June then I was informed item was no longer available for that delivery date. Delivery was scheduled for July 5. Only 1 bench out of the 2 was delivered. Now I have to wait another week for hopefully the other bench. Clueless customer service personnel. First and last time purchasing from this business. read more

Never in my life have I had such a negative experience with a company. I initially purchased a bedroom set and sectional sofa. All pieces arrived in a timely fashion, aside from one piece of the sectional which essentially made it a modular couch (which if I wanted to buy just a couch -- I would've bought just a couch.) After 6 months of incessantly attempting to contact my sales rep Samuel Yeargin (and never once receiving a reply) I was informed by Customer Service Rep via the corporate number that my missing item had now been discontinued. The company refused to refund the money for the missing item, stating the only person who had the power to do so was my sales rep (who I still until this day have been unable to get ahold of. -- even though he IS still employed by the company, it apparently isn't standard protocol for employees to follow up or rectify the situation) In order to receive a refund I had to file a dispute with my credit card company. Flash forward, I work with another employee from this store's location (Amina, she is the only competent person I have spoken with from this company in the 8 months I've been dealing with this nightmare situation.) Amina helped me to purchase a replacement item that would help my "couch" turn into the sectional I had originally ordered (albeit a different orientation than I originally desired but I was okay with that.) Come the day of delivery, I am contacted by the delivery team who informs me they are outside of my home. They were not however at my home, and continually ignored my calls for an hour -- only to text me an hour and a half later saying my order had been cancelled. Why was my order cancelled you ask? WELL -- ONCE AGAIN I HAD BEEN SOLD AN ITEM THAT WAS DISCONTINUED AND NO LONGER IN STOCK. I am now stuck with 3 out of the 5 pieces I ordered to create a sectional. The corporate line gives you the run around stating they'll contact the sales location, but you NEVER hear back from corporate nor the actual location. In order to receive a refund for items you never received you will need to make a dispute with your credit card company or financial institution. Also, be aware, that even though I was sold this "sectional" under the pretense that all pieces would arrive -- if items come up missing after the delivery process the company does absolutely nothing to rectify the situation. They don't refund you if you are unable to speak with the originally customer service agent, and they will not offer to swap items. It should be common courtesy of them to offer to swap the incomplete sectional I purchased at full price for a comparable item closer to what I originally went in for. I am now stuck with an incomplete couch that doesn't fit my space whatsoever. I am constantly on the phone with the customer service line and my financial institution and have yet to get any real resolution after 8 MONTHS. Do not do business with this company. It feels as if the employees will intentionally sell you items they know will never arrive because they want to earn the sales commission, at the customers expense. Buying a 5 piece sectional couch and receiving only 3 pieces is like purchasing a vehicle with only 3 wheels -- it makes absolutely no sense. I will be making a complaints with every consumer report agency, and I seemingly will be stuck with an item that is incomplete, and unable to receive a full refund because the financial institution will only credit a portion of what the believe the item is worth. Bonus negative point - I was verbally advised that I had been approved for 0% 60 month interest via their Syphony Credit Line, however, this was not true and there is interest on the charge. So not only am I paying for items never received, I am paying interest on them. Avoid this place at all cost. Once the sale is made you receive no assistance from the purchase location, nor the foreignly outsourced corporate customer service phone number. read more

UPDATE: City Furniture's social medical team contacted me after seeing my review to attempt to make things right. They refunded me the premium delivery fee I had paid and checked in on each delivery to make sure things went well. We are happy with our furniture but I still wish they put as much energy into improving their customer care as they do into managing their image online. The social media team was great but every customer should get top-notch service whether they write a review online or not. ______________________________________________ Working with City Furniture's customer service has been a headache! In the future, I'll stick to buying things from them that I can carry out of the store. We bought a table and sectional from here (Ashley next door but it is ran by City Furniture) and had problems with both. They called and confirmed delivery of our table and chairs and let us know they had also reserved the elevator for us. We were so impressed with the service for a moment EXCEPT on the day of delivery, they showed up with only chairs. The delivery people said that at the last minute, the warehouse told them they didn't have the table yet. After receiving nothing helpful from customer service, I cancelled the table with them, ordered the exact same one (Ashely Centiar Marble Round) on Amazon and got it within a few days! Second our sectional chaise was delivered almost a month after ordering and it arrived bent and damaged. Not to mention that we have to wait a few more days to receive the actual sofa. When we called customer service, they informed us we would have to pay premium delivery prices in order for them to come up and remove the item that they damaged. We also need to wait almost two weeks for them to bring the new chaise. We understand things may be delayed because of COVID but the lack of care and service has been terrible. You may pay more somewhere else but it will be worth it. read more

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