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I usually don't write reviews, but I feel this one is necessary. Before purchasing a pair of shoes as a gift, I carefully read and understood the return policy posted at the front register. The shoes I bought were on sale, and the return policy made no mention of restrictions on exchanging sale items.
After realizing I needed a size 8.5 instead of an 8, I went back to City Gear to exchange them. The store manager initially proceeded with the exchange but then informed me I would have to pay the price difference because the shoes were no longer on sale.
My issue is that the return policy does not state that an exchange for a different size would result in a price adjustment if the sale had ended. If this is the store's policy, it should be clearly stated so customers are aware. I always follow store policies, but in this case, the terms were not communicated. It's unfair to require customers to pay extra simply for needing a different size when the original purchase was made under a sale price. I would recommend not purchasing any items from City Gear. read more