*Getting called Fat by an Employee*
I have been a customer at city eyebrow ever since 2018, & have had good service throughout the years. I have been satisfied with the look&shape of my eyebrows, ever since I found this place. It was my favorite place to get my brows done.
I have never felt judged, or had an issue at this business, until this experience alone.
This review has nothing to do with the skill of the service, rather than what was said at my time of the service.
The woman working on my eyebrows today, was named PREET. She kindly asked me if I wanted a clean up, and I responded back "clean up and shaping please", and showed her a photo of the shape that I wanted, like I always do. She told me to lean back in the chair. As I did that, she asked, "you have gotten fatter, right?"
I responded back saying "excuse me? What do you mean by that?" She simply just re-stated, without hesitation, "you have gotten a bit "fatty", I have not seen you in a while"
I was honestly shocked that she just said that to me, and hoped I misunderstood what I just heard. Maybe she was talking about my eyebrows. So I asked "are you talking about my eyebrows? What do you mean by that"
She said "no your body, your body has gotten fat".
I was hurt, shocked, & done with the conversation from there. I just wanted to get my eyebrows done and leave.
(And not that it matters, but I was just wearing a baggie hoodie & basketball shorts. But because of that comment, I was self conscious of how my legs & body were looking immediately)
Once I paid for the service, I asked who the owner of the business was. Preet told me that the manager/owners's name is "Mandeep"
I told her that I wanted the manager's phone #, because I didn't think it was okay, appropriate, or professional, for someone working at a business to call a customer "fat".
She doubled down and said "no, no, no, I only said that because I have not seen you in a while, and you have gotten fat. Do you go the gym?"
I responded back saying "what does having to go the gym, have to do with getting my eyebrows done? First of all, I don't know you that well, for you to be directly saying this to me"
She said "I'm sorry ma'am, I'm only saying this because in comparison I'm much skinnier" (WTF) The level of unprofessionality--who says that? Out loud & straight to my face. imagine what her and the other coworker are saying behind my back. I honestly felt heart broken and betrayed by a business that I REALLY valued, for years.
Four other women (customers) were in the store, listening to this conversation, & honestly they gave me strength to even continue this conversation, because I felt like they couldn't believe what they just heard her say either.
I wanted to leave as soon as possible at this point, but I ask again "can I please have Mandeep's number so I can just leave"
She just gave me the stores card, saying contact this number (THE STORE'S NUMBER). She spoke to her other coworker in Punjabi, asking her what to do. The other coworker asks me how she can help me. She apologizes on Preets behalf, & said that she cannot give me the managers number because she does not know it"
I leave the store, walk to the car, in tears to my boyfriend, about how the employee called me fat, out of nowhere.
I told him how she said it--the way she smiled while saying it, & the way she wasn't actually sorry about what she said, & how she just said 'sorry' last minute, as damage control, so I could leave as soon as possible, so no other customers would hear what happened.
I had another appointment to go to, but my BF went back into the store, while I was at my appointment. He goes directly to the register, & says he needs the managers name & phone number. Immediately the SAME employee who said she didn't know the mangers number, writes down Mandeep's cell. Why lie?
After my appointment, my boyfriend told me what happened & I called Mandeep.
She was very sweet, very kind, & very apologetic. I'm so glad I spoke to her. She told me that she gave Preet a warning, and that it was "cruel of her to say". I told her that I don't feel comfortable even walking back into the store, even though this was the only place I have been getting my eyebrows done. I even told her I started writing this Yelp review.
But Mandeep told me to give it a second chance, & to go to her. Hopefully I can give this place a second chance eventually, even though it is nerve-wrecking.
Mandeep was very kind, & I do not blame what happened today on her, or the rest of the business. I'm sure they will still receive plenty of business, even after this review. I don't think anyone would even care to read this extremely long review, but i just wanted share my experience of what happened today, since this was a terrible situation that left me feeling awful.
Hopefully this does not happen to anyone else.
Because you never know what someone is going through. & how it can affect them. read more