First Bank and Trust refused to answer my complaint to the Better Business Bureau. I think that's…read moreall we need to know about First Bank and what they think of their customers.

Awesome employees and staff. One time I went by to cash my checks and one of the employees…read moreaccidentally forgot to give me my change I told her she could keep it but she insisted on giving it back. I'm glad to see that their employees are honest and respectful.

Probably the best and most popular credit union in town. I've always wanted to diversify my savings…read moreand investments portfolio by adding a credit union to the mix. My grandparents have been customers for years and gave me the family referral necessary to start banking here. It takes just $5 to open a checking account or a savings account. You can do both with $5 in each. This enables you to get a credit card (with credit approval of course). All great resources if you're a student at Tech. They also have great savings and investment/CD rates. This branch is convenient for the south side of town, and their remote teller ATMs are unique and efficient. This is a great credit union.

I joined this credit union 4 years ago and have never had such a wonderful experience and felt…read moretruly valued. Until now. I've gotten a personal loan and a car loan through them previously and made payments diligently on time for years. I applied for a personal loan trying to pay off a high interest credit card- thought this is what credit unions are useful for instead of big banks. I was denied and the loan officer could care less or try to help me figure something out- my previous loan officer was so helpful and went above and beyond to help - and was successful- this new one is very cold and not customer service oriented. I even had a co-signer that has an amazing credit score and a paid off house and paid off cars. Hope this credit union can go back to caring about their customers. I will be finding a new one to move my business to and will definitely not recommend TTUFCU to people when they ask online who to use.

Just no. If you're in Lubbock, get a local bank. Called first guy, he didn't know what he was…read moredoing; neither did the next. Someone from "Marketing Sales" called - didn't care about issue. Says he's from California (didn't even apply to the situation at hand) Had to call headquarters. By the way, if you want someone in sales; I suggest you get someone more helpful with personality.

Today I was helped over the phone by one of the representatives with BBVA. I don't usually call for…read moreassistance, but when I do, I contact the original branch in which I set up my account. It has been two years since reaching out to this branch. Although the names and faces have changed, the service has remained impeccable. Now living out of state, I called the Lubbock branch off of 82nd. I was greeted within half a minute of placing the call, and then transferred to a rep within another half a minute. The timeliness of this branch and willingness to listen was very refreshing. I had been contemplating switching banks, but this experience has made me sure about staying. Daniel Roberson, the rep I spoke with, has been very understanding and has helped me reach my goals. I would like to extend a big thank you to the entire team there and I hope to visit back soon! Sincerely, P.H.

If you need some good insurance, go to Rebecca Egert State Farm, they have just what you need.read more

I have had insurance with her for years, and have nothing but good things to say about her agency…read more Great service

Very Great customer service . Will send people if they are in need of money .read more

Mario Quiroz with excellent customer service and great communication throughout the processread more