Unclear about the quality of other agents at this brokerage but my experience with Jeff Gilliam,…read morehas been rude, horrifying and deeply unprofessional. I reached out to him because he was recommended to me by someone I know (needless to say, both our business will be going else where from this point forward). I introduced myself as a potential buyer, interested in purchasing an investment property. I had asked him to provide some more details about working together and he LITERALLY sent back a BITMOJI man tossing away a piece of paper which said NAH. I am aghast at the sheer unprofessionalism that was exhibited here. Regardless of how he interpreted my initial request, no self respecting realtor part of a brokerage who claims to care about "interpersonal relationships that doesn't end after you sign" should ever behave this way towards a potential client. Disgusting. Take your business else where to people who will actually respect you.

From the owner: Lubbock's premier boutique real estate firm. read more

I am brutally honest, being Rex Andrews' spouse, I am not biased. I do however, see and hear day in…read moreday out the lengths in which Rex treats each customer along with amazing repeat business. He has a skill of making a transaction happen. He goes over and beyond making sure his homes are clean and every small detail covered that could help your home sell for the best possible price. He also wants both sides of a transaction to be done with ease to the customer. He truly is a person who is not only the realtor that cares, he's a decent human being that wants the most for his client, who by the way, ends up being a friend for life. Well known in the community, by his peers, his clients, his family and yes me. Born and raised in Lubbock being blessed with the gift of making others feel comfortable he knows the who to call, why, when and how to make it happen when it comes to all aspects of life. In a world where trust and faith are more powerful than ever- Rex has those things along with the love and true compassion it takes to be the best in his field . Rebeca

If you're looking for a real estate PROFESSIONAL in Lubbock TX area, look no further!! Rex Andrews…read moreis your guy! He has been the perfect trifecta of knowledgeable, fun to work with, and has the tenacity and efficiency to get the job done for his clients. He has been such a pleasure to work with, I'd give him 6-stars if I could!!

Bobby is top notch! He is the most responsive real estate agent we have ever used. He has helped us…read morethrough the process of both commercial building and land purchases. He is easily available to us through phone and emails. Incredibly knowledgeable with attention to detail. Punctual and ready with all docs and info and closings. We will always use Bobby!

Everything went okay on repair requests, etc. until after we gave notice of early termination (wife…read moremedical, and job change). Storm door damaged by the wind, turned in repair request. Nothing happened because we gave notice about the same time. But the repair was deducted from our deposit. When vacating, hired professional cleaning service for $200 and left the place immaculate. Still, $185 deducted from deposit for cleaning.

I am so sick of renting from properties that don't fix anything for you while you're renting from…read morethem, and then nickel and dime you when you move out so you only get a fraction of your deposit back. Coldwell Banker is the WORST company I have ever had to deal with. Not only did it take them a week to even send someone out to look at our A/C when it broke (in 100+ weather) they then told us to just go to a hotel for those days if we couldn't take it, and didn't offer to pay for it. The landlord eventually gave us $200 for the week about 3 days later, after we had already been staying with family in another town. When we tried to hook our fridge up to the waterline (that was already there when we moved in) it started leaking and then they tried to charge us for the water damage. I told them I wasn't going to pay for a leak that wasn't our fault, but the woman in charge of maintenance said "Filtered water isn't a necessity so we aren't covering it." They also used that line when our dishwasher broke (also an amenity THEY provided) and wouldn't send someone to replace it. After constantly sending maintenance requests they finally sent someone who opened the dishwasher, said "it doesn't look broken" and left. 3 months later our dishwasher is still broken so they send someone else out who takes the entire thing out of the cabinet, says some piece is burnt out and it will have to be replaced. Leaves and never comes back. 6 months later we move out, it's still not fixed, and they say it's our fault for not reminding them. A month after we move out, we get our "deposit" back. They charged us $150 to clean the house (we got someone to professionally clean it), $32 to replace 8 light bulbs (again, I did that before we left), then charged us TWICE to mow the lawn and fill the holes in our backyard (that was actually a reasonable charge, but no reason to do it twice). If you are looking to rent in Lubbock, DO NOT RENT FROM COLDWELL BANKER. They're a bunch of crooks who will nickel and dime you for everything, overcharge you for rent until you hassle them about it, and blame you for everything that THEY didn't fix when you moved in. Lucky for us we have pictures of everything when we moved out, and we will be disputing it.

Website is not working. Company does not give prompt responses. Seems unreliable. Very…read moredisappointing and unfortunate.

The Speelhoffer's are kind, courteous, and diligent. They have provided service to our house for…read moreapproximately 4 months now and we love coming home to a clean house! One cleaning, there were some stains that happened to be missed but once Cole reached out to ask how everything was, he was quick to come by and fix it. Cannot recommend enough!

I don't even know where to begin. My husband and I started with a different broker and two…read moredifferent mortgage lenders. It was a horrible experience. The broker dropped us in the 11th hour due to his egotistical arrogance and nothing more. Many promises made with nothing happening. Advice given that was over the line. Odd seller requests...like wanting us to pay their mortgage. I conceded $800 to quiet them. That should never have been. Period. Appliances which weren't original to the disclosure...an old electric oven, for example, was placed by someone in the kitchen. It wasn't the one in the pictures. However, thanks to Christine Covington and her assistant, Kayla Cabello for bringing us out of the shady abyss and closing the deal on the home we purchased. The Benchmark team has the right touch and closed fast with no excuses. They have a good system that helped us stay on track with all the financial requirements and documents galore. Thank you again, so so much.

I would recommend Benchmark to anyone!! They did a fantastic job from beginning to end of the…read moreprocess. Cindi Lea was amazing! Give them a try and you won't regret it!