1. Citrusolution Carpet Cleaning

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Citrusolution Carpet Cleaning

5.0 (9 reviews)
Open • 9:00 am - 6:00 pm

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Response time

20 minutes

Response rate

100%

Services - Citrusolution Carpet Cleaning

Carpet cleaning

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Recommended Reviews - Citrusolution Carpet Cleaning

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3 years ago

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3 years ago

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3 years ago

On time, friendly, very thorough, explained the process at every step. Carpets were brand new clean and smelled wonderful! Recommended!

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3 years ago

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9 years ago

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9 years ago

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9 years ago

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Ask the Community - Citrusolution Carpet Cleaning

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New Image Carpet Cleaning

New Image Carpet Cleaning

(11 reviews)

I hired this company to clean our carpets as part of a move-out. Before scheduling, my wife gave…read moreGeorge a very specific description of what needed to be cleaned: 3 bedrooms, living room, dining room, 2 hallways, 2 small walk-in closets, and one flight of stairs. George repeated that exact list back to her in writing and quoted $249 total. I have the texts. They show up and suddenly the price is $450. Their explanation was that George had quoted us for 5 "areas," while the technician said we actually had 8. Here's the problem: we never told George we had 5 areas. We told him exactly what rooms and spaces needed cleaning. If their company has its own way of counting "areas," that's something their employee determined when he gave us the quote. They also told me a quote can change once they see the house. Of course it can. I'm not arguing that $249 could never change by a dollar. But $249 to $450 is an 81% increase. That's not a small adjustment. I was even willing to meet them halfway. I offered $325, more than 30% above their written quote, because I understood that maybe the house was larger than George expected. They rejected it. Then things got ridiculous. The technician threatened to call the police and accuse me of theft over the disputed amount. He went even further and explained to me what that supposedly meant: if I were later pulled over, I could go to jail. Keep in mind, I wasn't refusing to pay them. I was offering $325 on a job they quoted at $249. What makes the whole thing worse is that they knew this was a move-out cleaning. When a company shows up during a move and suddenly tells you the job is going to cost almost twice what you were quoted, you're stuck. Your carpets need to be cleaned, you're on a deadline, and finding somebody else at the last minute may not be realistic. That's exactly why this experience felt so predatory to me. If square footage matters enough to turn a $249 quote into a $450 bill, ask for the square footage before quoting the job. Ask how much of the house is carpeted. Ask for measurements or pictures. They didn't. They asked what rooms needed cleaning, my wife answered accurately, and George responded with "$249 total." Maybe George simply gave us a bad quote. Mistakes happen. But if your employee makes an estimating mistake, own it and work something out with the customer. Don't show up to a move-out job, increase the price by 81%, reject a customer's offer to pay 30% more than the original quote, and then start threatening them with arrest when they dispute the bill. I would never use this company again. If you're considering them, especially for a move-out cleaning where you're working against a deadline, get everything in writing and ask exactly what can cause their quoted total to change once they're standing in your house.

Bad experience with this company. Pathetic service, does not know how to talk to customer. Firstly…read moreit wasn't disclosed that payment is needed sooner. They expected payment before finishing the job and without inspection. I mentioned will do payment once inspection is done. They started harassing If you do not do the payment will inform police. Learn how to treat the customer. Do not hide and harass the customer.

Cleaner Clean

Cleaner Clean

(5 reviews)

Came out next day. Great response time. Carpet is clean and smells good. Really, that's all I was…read morelooking for so *thumbs up*

Quite disappointed with the results and really contemplated on leaving a review. I contacted the…read morecompany to request the carpet be cleaned in 3 rooms and a closet for September 25th, 2026. As far as scheduling went they were very understanding and gave me a grace period when requested. The gentleman that showed up to do the cleaning was not in uniform rather he had a white shirt and grey sweatpants on that he had to keep pulling up. Altogether it took about an hour from start to finish and sadly that includes a 40 minute set up and walk through time and 20 minutes to physically clean the carpets. When booking I expressed with deep concern that we had just purchased this home and it seems that there were multiple pets in the home and I and my children have severe allergies so I wanted to make sure the carpets were cleaned thoroughly. When I asked the gentleman why he was finished already and he only took about 5 minutes to clean each room he stated the job was completed and I shouldn't have any issues. He mentioned that the carpets were fairly clean already which would explain why he ran over them as if he was doing a rush vacuum job. I was not satisfied with the work and do not feel the issue they were contacted for had been addressed but I did not want to argue so I paid. I did not reach back out to the "company" for them to come clean the carpets again as I see no point when I have been shown their quality of work. For anyone looking to use this company, be mindful that the reviews are misleading and do not reflect the services received.

Citrusolution Carpet Cleaning - carpet_cleaning - Updated November 2026

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