I have clean carpet! I'm so happy at how well my carpet looks AND smells after having them cleaned…read moreby Todd with Citrusolution. Affordably priced, plus excellent communication and amazing customer service. I'm a customer for life! Clean feels so good!

I needed my carpets cleaned, and it was definitely a tough job with 2 dogs, a cat, as well as small…read morechildren. Citrusolution came out and was extremely thorough and efficient. They left my carpets in pristine condition with no chemical scent and no excessive moisture. I especially appreciate the fact that they use safe ingredients that leave no residue as we try to keep everything in our household natural and chemical-free. I highly recommend them to anyone who wants exceptional service and results.

I needed a my carpet cleaned, after getting ghosted by another cleaner (Squeaky Clean in…read moreCarrollton) and Penco was available the next day. They did a wonderful job. Super friendly. My carpet looks so much better. 7 years of kids and pets all gone! Highly recommend you call them for your cleaning needs!

From the owner: PENCO Clean (powered by PENCO Restoration) is proud to meet all your property cleaning needs in…read moreAtlanta and throughout the Southeast. From your residence to large scale commercial facilities, we're equipped with the right tools, decades of experience, and exceptional customer service. Our team understands the importance of working quickly and thoroughly, our services are 100% touch-less upon request. Contact us today to schedule your professional cleaning service.

I hired this company to clean our carpets as part of a move-out. Before scheduling, my wife gave…read moreGeorge a very specific description of what needed to be cleaned: 3 bedrooms, living room, dining room, 2 hallways, 2 small walk-in closets, and one flight of stairs. George repeated that exact list back to her in writing and quoted $249 total. I have the texts. They show up and suddenly the price is $450. Their explanation was that George had quoted us for 5 "areas," while the technician said we actually had 8. Here's the problem: we never told George we had 5 areas. We told him exactly what rooms and spaces needed cleaning. If their company has its own way of counting "areas," that's something their employee determined when he gave us the quote. They also told me a quote can change once they see the house. Of course it can. I'm not arguing that $249 could never change by a dollar. But $249 to $450 is an 81% increase. That's not a small adjustment. I was even willing to meet them halfway. I offered $325, more than 30% above their written quote, because I understood that maybe the house was larger than George expected. They rejected it. Then things got ridiculous. The technician threatened to call the police and accuse me of theft over the disputed amount. He went even further and explained to me what that supposedly meant: if I were later pulled over, I could go to jail. Keep in mind, I wasn't refusing to pay them. I was offering $325 on a job they quoted at $249. What makes the whole thing worse is that they knew this was a move-out cleaning. When a company shows up during a move and suddenly tells you the job is going to cost almost twice what you were quoted, you're stuck. Your carpets need to be cleaned, you're on a deadline, and finding somebody else at the last minute may not be realistic. That's exactly why this experience felt so predatory to me. If square footage matters enough to turn a $249 quote into a $450 bill, ask for the square footage before quoting the job. Ask how much of the house is carpeted. Ask for measurements or pictures. They didn't. They asked what rooms needed cleaning, my wife answered accurately, and George responded with "$249 total." Maybe George simply gave us a bad quote. Mistakes happen. But if your employee makes an estimating mistake, own it and work something out with the customer. Don't show up to a move-out job, increase the price by 81%, reject a customer's offer to pay 30% more than the original quote, and then start threatening them with arrest when they dispute the bill. I would never use this company again. If you're considering them, especially for a move-out cleaning where you're working against a deadline, get everything in writing and ask exactly what can cause their quoted total to change once they're standing in your house.

Bad experience with this company. Pathetic service, does not know how to talk to customer. Firstly…read moreit wasn't disclosed that payment is needed sooner. They expected payment before finishing the job and without inspection. I mentioned will do payment once inspection is done. They started harassing If you do not do the payment will inform police. Learn how to treat the customer. Do not hide and harass the customer.

Came out next day. Great response time. Carpet is clean and smells good. Really, that's all I was…read morelooking for so *thumbs up*

Quite disappointed with the results and really contemplated on leaving a review. I contacted the…read morecompany to request the carpet be cleaned in 3 rooms and a closet for September 25th, 2026. As far as scheduling went they were very understanding and gave me a grace period when requested. The gentleman that showed up to do the cleaning was not in uniform rather he had a white shirt and grey sweatpants on that he had to keep pulling up. Altogether it took about an hour from start to finish and sadly that includes a 40 minute set up and walk through time and 20 minutes to physically clean the carpets. When booking I expressed with deep concern that we had just purchased this home and it seems that there were multiple pets in the home and I and my children have severe allergies so I wanted to make sure the carpets were cleaned thoroughly. When I asked the gentleman why he was finished already and he only took about 5 minutes to clean each room he stated the job was completed and I shouldn't have any issues. He mentioned that the carpets were fairly clean already which would explain why he ran over them as if he was doing a rush vacuum job. I was not satisfied with the work and do not feel the issue they were contacted for had been addressed but I did not want to argue so I paid. I did not reach back out to the "company" for them to come clean the carpets again as I see no point when I have been shown their quality of work. For anyone looking to use this company, be mindful that the reviews are misleading and do not reflect the services received.

There is likely not enough space for me to begin to list the multitude of issues I have had with…read morethis company, but here goes: 1. Several months ago one of their employees went into my master bathroom and shit. When I walked in and I found her shitting in my bathroom, the owner and I discussed it and I requested that the employee not come back to my home to clean and the owner agreed. The company respected that until December I walked out in my living room to see the same cleaner standing in my home and did not even say good morning to me. Now fast forward to January 5, they did it again. Brought the same employee to my home and when I told them that I would not be able to allow her to clean my home, but the other cleaner Alyssa is allowed to come in to clean, Alyssa told me it will just be her cleaning and she went to check in with the office manager Steve. Alyssa came back and said they will have to clean on another day because Steve said she can't do it on her own. They then proceeded to charge my card on-file and indicated that I refused access to the home which I have video recordings from my doorbell that I did not refuse access to Alyssa. They are the ones who refused to allow Alyssa to clean the home alone. 2. Very unprofessional services. They will be in the wrong and not apologize. They no showed on me back on Sept 29, and then gaslit me and said that my schedule got thrown off from vacations that I took several months prior. Up until that time, they were coming for the regular two weeks schedule, so I'm not sure how to schedule worked for several months and then suddenly did not work in Sept. They clearly messed up and had a scheduling error and instead of owning that as any professional Business would do they gaslight costimers. 3. The cleaning services was great in the beginning and then their attention to detail and level of cleaning drastically dropped. They would clean and my bathroom floors would be left completely dirty for several cleanings back to back. They were spraying and washing it down, rather than actually scrubbing it. See photos below. Several other areas of my home would be neglected from basic things like dusting the lights over my kitchen island, blinds, cleaning the backsplash behind my stove, cleaning the range hood, cleaning underneath the kickboards of the cabinet where several food crumbs would remain that my 19 month old daughter would constantly pick up. And there's so much more. 4. They scratched the outside of my new tub in my bathroom with their vacuum. 5. Please note that if you use this company, not only will you get unprofessional services, but they will have a nasty attitude that you are begging them to clean and they are doing you a favor. These are very inexperienced people trying to run a business and doing a very poor job at it. RESPONSE TO THE BUSINESS's REPLY. Using ChatGPT to reply to me is actually amusing and shows that you just don't know what you're doing. You can't even come up with an authentic response and a lack of education in your field. It truly baffles me that they will lie when I have video recordings and I am not bluffing. I just sent them proof that I have a video recordings. I did not address the employee directly. I spoke to the Action manager this morning and I said to her very calmly that I was confused because I had an agreement with the owner Kia for the individual to not return to my property. In fact, my video recording will show that the employee walked away while I was speaking to the acting manager to go back to their car and started cursing, she was the one who used profanities. As far as several site visits, management visiting and quality control, THAT IS A LIE. The owner Kia cleans my home. That's not a site visit, that was her coming every two weeks to clean and she was part of the problem. She's actually the one who did not clean my shower for 3 consecutive cleanings. If a company would lie, knowing that a customer have actual video proof....RUN! These are not the kind of people that you want cleaning your home. And I absolutely use profanity only after they left my property and charged my card today on January 5, 2026. Our long history of text messages conversations history will show that there was never prior any profanities used before that. I also downloaded and saved all video recordings from my camera anytime any discussion took place in my home regarding any issues so I have proof so keep lying and I'll show those as well. ANOTHER UPDATE: Company states that they're immediately refunded me that is a lie. Got an email indicating that I was charged and there is no email indicating that I was refunded and my bank account reflects the same. These people are DANGEROUS !! They are lying, knowing that I can disprove everything that they are saying.

Professional, responsive, and hard-working, Kia and her team were a pleasure to work with. I asked…read morefor a deep cleaning of my home and was honestly startled by how much they could accomplish in a single day at a fair price. I imagine I will be retaining their services for quite some time to come!