There is likely not enough space for me to begin to list the multitude of issues I have had with…read morethis company, but here goes: 1. Several months ago one of their employees went into my master bathroom and shit. When I walked in and I found her shitting in my bathroom, the owner and I discussed it and I requested that the employee not come back to my home to clean and the owner agreed. The company respected that until December I walked out in my living room to see the same cleaner standing in my home and did not even say good morning to me. Now fast forward to January 5, they did it again. Brought the same employee to my home and when I told them that I would not be able to allow her to clean my home, but the other cleaner Alyssa is allowed to come in to clean, Alyssa told me it will just be her cleaning and she went to check in with the office manager Steve. Alyssa came back and said they will have to clean on another day because Steve said she can't do it on her own. They then proceeded to charge my card on-file and indicated that I refused access to the home which I have video recordings from my doorbell that I did not refuse access to Alyssa. They are the ones who refused to allow Alyssa to clean the home alone. 2. Very unprofessional services. They will be in the wrong and not apologize. They no showed on me back on Sept 29, and then gaslit me and said that my schedule got thrown off from vacations that I took several months prior. Up until that time, they were coming for the regular two weeks schedule, so I'm not sure how to schedule worked for several months and then suddenly did not work in Sept. They clearly messed up and had a scheduling error and instead of owning that as any professional Business would do they gaslight costimers. 3. The cleaning services was great in the beginning and then their attention to detail and level of cleaning drastically dropped. They would clean and my bathroom floors would be left completely dirty for several cleanings back to back. They were spraying and washing it down, rather than actually scrubbing it. See photos below. Several other areas of my home would be neglected from basic things like dusting the lights over my kitchen island, blinds, cleaning the backsplash behind my stove, cleaning the range hood, cleaning underneath the kickboards of the cabinet where several food crumbs would remain that my 19 month old daughter would constantly pick up. And there's so much more. 4. They scratched the outside of my new tub in my bathroom with their vacuum. 5. Please note that if you use this company, not only will you get unprofessional services, but they will have a nasty attitude that you are begging them to clean and they are doing you a favor. These are very inexperienced people trying to run a business and doing a very poor job at it. RESPONSE TO THE BUSINESS's REPLY. Using ChatGPT to reply to me is actually amusing and shows that you just don't know what you're doing. You can't even come up with an authentic response and a lack of education in your field. It truly baffles me that they will lie when I have video recordings and I am not bluffing. I just sent them proof that I have a video recordings. I did not address the employee directly. I spoke to the Action manager this morning and I said to her very calmly that I was confused because I had an agreement with the owner Kia for the individual to not return to my property. In fact, my video recording will show that the employee walked away while I was speaking to the acting manager to go back to their car and started cursing, she was the one who used profanities. As far as several site visits, management visiting and quality control, THAT IS A LIE. The owner Kia cleans my home. That's not a site visit, that was her coming every two weeks to clean and she was part of the problem. She's actually the one who did not clean my shower for 3 consecutive cleanings. If a company would lie, knowing that a customer have actual video proof....RUN! These are not the kind of people that you want cleaning your home. And I absolutely use profanity only after they left my property and charged my card today on January 5, 2026. Our long history of text messages conversations history will show that there was never prior any profanities used before that. I also downloaded and saved all video recordings from my camera anytime any discussion took place in my home regarding any issues so I have proof so keep lying and I'll show those as well. ANOTHER UPDATE: Company states that they're immediately refunded me that is a lie. Got an email indicating that I was charged and there is no email indicating that I was refunded and my bank account reflects the same. These people are DANGEROUS !! They are lying, knowing that I can disprove everything that they are saying.

Professional, responsive, and hard-working, Kia and her team were a pleasure to work with. I asked…read morefor a deep cleaning of my home and was honestly startled by how much they could accomplish in a single day at a fair price. I imagine I will be retaining their services for quite some time to come!

I hired Andrea for a deep cleaning session. Andrea is very friendly and has a strong attention to…read moredetail. My house is sparkling. I liked her work so much that I'll be using Andrea on a biweekly basis. Thank you Andrea.

SatinHands provided excellent cleaning service for my son's move in. The associate came in got…read moreright to work. She was on time, friendly, stayed committed to get job, not a lot of chit chatting and pointed out areas of concern. We all were amazing at the transformation of the space, the cleanliness, the smell of the house and how well she touched every surface. We will definitely use their services again. We will also refer them to all our friends and family. Thank you SatinHands, we are very pleased with the services you rendered.

We recently purchased a home in Fayetteville and were looking for a move in cleaning. A friend…read morerecommended Cathy and we are happy we called her, she and her crew were fantastic. Cathy and her crew were very friendly and left the house sparkling clean. Will be hiring them to come on a monthly basis.

**Addendum ... The owner of the franchise called me and said that she was terribly sorry. She…read morerefunded my money and said that she reviewed the phone calls and was sorry I had to go through the episode. I told her thank you and that I would go amend all the reviews to reflect her honesty and customer service. She NEVER asked me to change the reviews. I felt it was only fair to do so. She also offered to honor the move-out cleaning for free and she would personally send the cleaners. ** Anyone that knows me knows that I don't speak on items UNLESS you SERIOUSLY cross the line. I hired Two Maids & A Mop of Peachtree City to do a deep clean on Monday. You can see what that entail's in one of the pics. Two ladies show up Monday. 45 minutes or so after they started, a Camaro pulled up in the driveway. The lady who was working upstairs walked out and left. No one said anything to me. I go in and ask about it and was told "She wasn't feeling good." Then WHY did she come to my house?! So the upstairs wasn't properly cleaned. The ceiling fans weren't dusted, the shower wasn't cleaned, the ledges weren't all the way cleaned and the loft still had dust. I had to leave to take Angele to work and the lady that was there said she would finish up and leave. I get back and take the list of what they were SUPPOSED to do, and start inspecting. The cabinets above the stove still had grease on them, the majority of the blinds were not all the way dusted, the countertops were not cleaned, she mopped around the mats, and more (check the pics. There was more but I stopped taking pics after awhile!). So I call and leave a message detailing all of this. The manager calls me back and apologizes and tells me that they are sending two NEW people today to redo everything. I told her I took pics, but I wanted to give them a chance. I relay this info to my wife. Well, today that same Camaro pulls up and the same two ladies get out! So I call the manager who proceeds to tell me that its never mind their policy. That they have to come back to correct their mistakes. I let her know that one, that's not what I was told and two, that is unacceptable. Also, if she left because she wasn't feeling well, why is she back at the house today?! The manager proceeds to tell me that she doesn't understand the problem and that I should just let them redo it since they are here. I told her no. It doesn't work that way. I am the customer and you are the ones who messed up. I have the pictures to prove it. Don't try to force me to take what we didn't agree on! THEN she says "Are you concerned about the service or is it the $450 we charge?" WHAT?! Lady if that was the problem I wouldn't have hired you in the first place. I told her that though $450 wasn't a small piece of money, in the grand scheme of this move it is not a concern. I have already paid you. I am concerned that you are calling me a liar and not listening to what I am saying. So I told her nevermind and hung up. I opened the door and told the two ladies that I wouldn't be needing their services and that their manager had HORRIBLE customer service today. Why would I have agreed to the same two people, not to mention one of them was sick the day before?!?! Other people may have had a positive experience. Mine was not. These are all the pics that I took after when I got back home. You tell me if that DEEP CLEAN was performed!

I paid $412 for a move out cleaning on a small house. The cleaning service was horrible. I am not…read moreone to complain, but they did not fulfill promises. The floorboards were still filthy. My son's contact lens was still on the stairs. There was a dirty footprint in my bathtub. The refrigerator was never cleaned. The dishwasher was never cleaned. The closet shelves still had dust. The air vents were not cleaned. The windows were not cleaned and so much more.

Had a nightmare Airbnb tenant over the holidays. Had extensive smoking in the house and a cigarette…read moreburn in the carpet. Thanks for a great cleaning, we couldn't even see the cigarette burn after you finished!

Awesome awesome awesome! Will definitely use them again!…read moreThey were on time, very detail oriented, friendly, and efficient.

We had ordered a deep cleaning for our prior to listing it. We were very disappointed they send…read morethis list they use, but they don't follow it . They did the baseboards in about 1/2 of the rooms and the other half were not done. They didn't vacuum. The carpet in our large linen closet off the bathroom. They didn't dust any of the furniture in the mast bedroom. There is a high antique love seat they didn't clean under it because they said they don't move furniture. its 5-6 inches off the floor very easy to clean under. They didn't mop either stairway which was wood and LVT. Many other issues. We spent 5-6 hours the next day doing what they didn't do. Please if you want a good detail cleaning don't use them .

From the owner: The holiday season is upon us! This is a time for family visits and get-togethers with friends. Let…read moreus take care of your home so you can focus on the connections that matter!

The cleaner Nicholas was an absolute gem and he even came back out the day after the initial…read morecleaning to get the areas he had forgotten about! Fatima was very professional and easy to work with! I look forward to continuing my services with this company!

From the owner: Premier Cleaning Pros isn’t your average cleaning team. We’re the detail-driven powerhouse that…read moremakes your space look better than new. What Makes Premier Cleaning Pros Different: Meticulous • Reliable • Professional — that’s not just a tagline; it’s how we show up for every single client. 1. Detail-Obsessed Cleaning We don’t do “surface clean.” We do the type of clean where your baseboards feel appreciated and your appliances look like they just came out of the box. 2. Reliable Service You Can Trust Your time matters. We show up when we say we will, deliver exactly what we promised, and keep communication clear and simple. 3. Professional From Start to Finish Cleaning pros, respectful attitudes, and a customer-first mindset. Whether it’s a cozy home, an Airbnb turnover, or a commercial office — we treat your space with absolute care. 4. Airbnb, Move-In/Out & Office Cleaning Experts We know the difference between a quick refresh and a deep reset. Our team specializes in high-stakes cleans where first impressions matter. 5. Customized Cleaning Plans Every space is different — so we tailor services to your needs, your lifestyle, and your priorities. 6. Licensed, Insured & Background-Checked So you can relax knowing your property is in safe hands. 7. Easy Booking & Fast Response Times Booking is simple, communication is fast, and we make the whole process feel effortless.