I've shopped here a few times over the years. Mostly for a random, fun button up or similar. Once I…read morestarted shopping for daily suits and button up shirts, things went south and fast. I bought a $900 Hart suit. After 3/4 wears (no rough usage), the pants began to rip along the pocket line. I took it up there and (rudely, as usual) was told "well you probably put your hands in the pockets." First, I don't often do that. Second, I have a $900 suit and can't put my hands in my pockets!? I can with my suits from Kohls with no issues. She stitches them up and within an hour of wearing the next time, the stitching breaks open. I took it to a local seamstress and she fixed it without issue. A few wears after that, however, the suit bottoms ripped again in the back. Simply cheap nonsense. Somewhere during this time, I went to shop for custom button up shirts to wear for my new court clerkship. The lady urges me to get these custom-made shirts that are guaranteed to fit perfectly. She has to order them from Asia somewhere, though. I tell her very clearly that I need the shirts by the start of June (6 weeks or so from the day). The shirts come in a month or so later, and they don't fit whatsoever. Not close. Mind you these shirts were $100 a piece. Most were basic white button ups. $500 for five shirts and nada. She then says she will tailor them for me. I wait, and wait.. nothing. By this time, I'm well into my clerkship and the point is moot. I show up later to discuss something else (the pants above) and she says "oh I called you." Well, I never received a call to my knowledge. Wouldn't you call again? You'd think, especially because of the time frame and their screw up. She then acts as though it's my fault and reluctantly refunds me. In addition to the above examples, I have noticed their prices are ridiculously high. Most things you can find elsewhere or online for 60% of the price. Tom is pretty cool and helpful/knowledgeable but the lady who runs it is borderline insufferable. Their suits are overpriced and cheap quality. Shoes too. If you want to spend $900 on a suit you can't wear, $500 on custom shirts that don't fit and take months to arrive, and be treated like a burden -- look no further! This is the shop for you!

Purchased a new suit that was perfectly fitted. Expert staff that goes above and beyond to meet…read moreyour needs. Quality clothing at competitive prices. Skip the mall and try Cicco's for outstanding value.

Love this place! Great selection of items for gifts or for yourself. One of my favorite spots.read more

Unique gift and card shop. This will be a great place to buy birthday or holiday trinkets.read more

I needed a suit for my son upcoming wedding, shoes, socks, belt, shirts, and a second pair of pants…read morefor the rehearsal dinner. Now I'm not a small man.... But Dale was attentive and spent a great deal of time helping us. By the way, every and all alterations are included and turn around time is seven days. I got everything I needed, it was very pleasurable experience, and I hate shopping for cloths! Are they cheap? No, but you get what you pay for, and it's excellent quality. I can't recommend them enough, I will be back.

The owner was so great helping my son get a suit. I highly recommend this store and the service.read more

I have shopped many times at this store and not sure what took me so long to write a review…read more The store is pretty big and they have clothing for the entire family here. The prices are pretty reasonable and on top of the already decent prices the sales are usually jaw dropping. Talk about organized, the place is pretty clean and well stocked . No searching thru a ton of mess or looking around for a sales associate to help you.

Horrible customer service at this location. My husband tried to return a shirt there that did not…read morefit our son, the lady who he dealt with, a girl with purple hair, told him he could't return it giving him no explanation why and that it needed to be returned by mail. Now I didn't want to do that because with covid and the holidays shipping is currently taking forever no matter where you purchase from. So I decided to call the store, I spoke to a woman named Ginger, the supposed manager according to her, to see why they couldn't return my item, when I have done this before at another H&M and have had no problem. She told me a warning sign popped up on her screen and they couldn't return it. Then she tried telling me that H&M was the the third party and that the reason she couldn't return it was on Klarna and that I needed to speak with them if I wanted to return it. Um I'm not stupid, if anything Klarna is the third party, I'm buying directly from H&M so it's their return policy that I have to deal with not anyone else's. So I called H&M customer service and they called the store directly and spoke to this same person Ginger. Ginger told them something completely different than what she told me. She said they can't return items at that mall that are purchased with Klarna. Ok so why couldn't she just tell me that instead of giving me the run around?! I explained to the nice lady over the phone what Ginger tried telling me and the woman filed a complaint on her for lying to me the customer. Bottom line is i will never step foot in this H&M again, I would rather travel the 40 minutes to the one in Michigan City or to one in Illinois. When I was speaking to Ginger over the phone she was completely rude and kept talking over me. She even tried telling me that I probably couldn't return it because I haven't made the full payment yet?! If anyone knows how Klarna works you make payments over 8 weeks time, well over the 30 day return policy most stores have. Like I said she must have thought I was stupid. I'd advise anyone to stay away from this H&M and Ginger.

Update: the finished design looks amazing and it's done to…read morelast. Was ready in 2 days and they were so great to call and let me know. Very good experience!

brought in a jacket to alter. thought the shoulders needed to be brought in a bit.. the tailor…read morelooked and made suggestions. picked up a jacket which fit me perfectly! thank you for the excellent work,

I was told by the staff that they are overwhelmed . I had an appointment, but they canceled my…read moreappointment due to them being overwhelmed!!!

Customer service was awful nowhere to sit for an hour and a half just not good if I trusted the…read morefirst suit they wanted to put my party in yea no

Paco is very responsive and does excellent work. He approaches our business and makes a point of…read moretelling us. He is both talented and person.

From the owner: Hand Tailored Clothing at the convenience of your home or officeread more