I usually transact at the Saugus branch but I was visiting family in revere. I had a bill due the…read morenext day but I did not have enough cash in my bank acct but I call the revere branch & a girl by the name of shirlie picked up. it was 4:05 and she told me that the bank was closing at 410 but she was gonna be waiting for me. I got to the bank at around 415-420 and was suprised that they was still waiting for me with a smile! I would reccomment this bank 2 all my friends becuz I have bank of America too and they would neva do that. they care about their customers here. 5 thumbs up!!!!

Miss Debbie needs to go. She has a serious attitude problem and it's on a routine basis. She acts…read moreas if I'm bothering her when doing business. Working with the public is not easy but her attitude is horrible.

One star for Debbies attitude and horrible customer service. I have dealt with this lady on several…read moreoccasions and i have come to realize that i have to stop giving the benefit of doubt of someone having a "bad" day. Some people are just miserable and rude. I like to go to this bank because it's the closest one to me but i guess I'm take the extra half hour ride elsewhere because every encounter i have had here has been HORRIBLE.

Can't get through an talk to a human at this branch. Like literally, they tell you to hit # sign…read moreto talk to someone but then it tells you that extension is unreachable.

To be honest, I never thought I would ever give Bank Of America more than 1 to 2 Stars. I consider…read morethem to be a horrible Bank. So I find myself shaking my head as I LOVE THIS BRANCH. It is so so so different than the Revere and Lynn locations. When you approach the bank, you feel special that your walking into a distinguished building with ramps, flowers and the over all appeal of a high quality financial institution that you can't get from the surround towns branches. Upon walking in, there is a spacious hallway that houses a couple ATM Machines. Passing these and going thru a second set of French doors you enter the main banking area. The bank has an open floor plan with a nautical design, and has an usually large main room housing the teller counters and a few desks. The main focal point is a huge ships wheel off to the right, it is approximately five feet tall and in perfect condition. It is amazing and worthy of taking a photo with it and sending it to a lover of anything nautical. There's also a huge three foot or so ship enclosed in glass and is just breath taking. The tellers here are absolutely the best!! They are very professional, attentive and caring??? Yes I am talking about Bank of America?? I've given other branches 1 or 2 Stars and felt I gave them to good of a rating. Going to Winthrop's Branch just enforces the rating I gave the others. I believe this is one of the best, if not the best Bank I have entered. I usually cringe when I need to go to a Bank of America to conduct even the easiest transaction until now, I will go out of my way to use the Winthrop Branch as it is top notch and even enjoyable to use. I give a Solid 5 Stars to the Winthrop Branch of Bank Of America.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Been a customer for 10 years. I'd recommend repeatedly shutting your hand in a drawer as hard as…read moreyou can to prepare yourself for the joys of working with Rockland. Very incapable incompetent bank. If you are looking for warm friendly nice people, who are unmotivated and not empowered to help you. No accountability and finger pointing when they screw up. Very poor technology. fees fees fees! Then this is the bank for you. I tried to refinance a HELOC. I was told local branch would call and coordinate. I was told to update the customer portal. So I did, and hear nothing back. Noone ever calls. Not once. Eventually I call in to see where my refinance stands....the poor Customer Service rep comes back after 20 mins on hold, I can tell hes scared and almost shaking. I was nice as this isnt his fault. He tries so smooth over the fact that my application was closed, no one notified me, all my chat requests went to noone becasue the application as closed. I had to start over and completely redo the application and credit check as the manager refused to reopen my application. Would not approve a one time authorized exception. I informed him I will only stay with Rockland if they reopen and offer help in closing fast. He said no. Gave me a phone number and told me to leave a voicemail with Louis in collections to see if I could get my payments paused. Who the hell leaves voicemails with corporations. How is that an option. In fairness.....I review my emails, I see I have a doc saying the loan would be closed if I did not provide the info by the 7th. Noone called or checked in. The portal chat did not have a date or share this deadline. There were no personalized email "warning updates" These scumbags are the type that would be like, "well we emailed you a blurry document which lists in the fine print that we need this closed by the 10th so this is your fault. They cant even refinance a lone that they own. HELOCS are easy money for a bank. Show me you don't want my business without telling me you dont want my business. Meanwhile... Bank of America has people on chat, email, in banks... otp looking for my business.

Today I went to the website just to confirm for me today's hours of operation. My business is in…read moreanother city, and, as a result, I do my principal banking there. In years past, because of my schedule, I did you this branch more frequently. I have always had a positive experience here. Everyone is always pleasant, friendly, and professional. So, what caught my eye was the fact that the yelp rating was not 5star( as I would have expected). Upon closer inspection, one lengthy note( with a 1 star rating) was from someone who presented the manager with a request without the necessary paperwork to back it up. Their big beef was with the manager, Ms Miranda. I take strong exception with how they described her and their bank dealings. For a time( actually in the same time interval as that couple ) she was my go to person for all my banking needs, and made many good things happen. I feel bad that Yelp had to print out such a review. I wonder how "calm" this couples behavior was in this interaction. They go to a branch away from their own and expect to not meet with some resistance regarding missing paperwork. There are always two sides to every story, but Ms Miranda, as a bank employee, I'm sure was not allowed to rise to the bait to respond. That terrible yelp post is over eight years old. The bank manger is no longer there. Personnel have changed, why , therefore, are these very old posts allowed to still factor into the ratings? Yelp needs to figure that out! As far as the other negative posts, which are also quite old, they decry the attitude of the personnel. Once again, I was a bank customer during all that time, and it's like we are talking about two different banks. People there are always pleasant and handle all transactions efficiently.

Terrible customer service and not possible to reach any help on the phone. Management is nothing…read morelike it was years ago.....they are now a bank with not a care in the world for customers and their needs. If you don't believe me - go and find out for yourself.

I love this bank! The employees are very nice and helpful each time . Don't see a pertinent reason…read morefor all the 1stars reviews . I come here weekly, for the past 3 years and I am a customer since 2006. Love them!

Where do I start? You're stalked as soon as you enter the door, even if you're just using the atm…read more "How can I help you today!?!" "Uh, you can't insane woman." After you escape her, the rest of the people are actually pretty nice. This branch is not my problem. Bank of America itself has been a thorn in my side from the beginning. From not giving me accurate account information to charging me fees every time I take money out of my account, even though my agreement specifically says no charge. I left them pretty recently and I now have Citi Bank. If you are looking for a good bank, do NOT use BofA.

Absolutely horrible bank. I opened two accounts with them and deposited money into them, which is…read morewhat you do with a new account. They then froze my accounts and disabled them, and no one can tell me why, where my money is, or when I will be able to access it. I am out thousands, and customer service is zero help. Do not open any accounts with this institution.

They charge insane fees and if fraud takes place with your account they don't put money back in…read moreyour bank they make you wait 90 days... that's insane and completely unfair

I had an outstanding experience working with Alicia Fiore. From the very beginning, she was…read moreextremely professional, knowledgeable, and genuinely attentive to my needs. She took the time to clearly explain every detail of the account opening process, making sure I fully understood all the options available to me without ever feeling rushed.What really stood out was her level of care and follow-up. About a week after opening my account, Alicia personally reached out to check in and ensure everything was running smoothly. That level of customer service is rare nowadays and truly made a difference.She was patient, detail-oriented, and always willing to go the extra mile to answer my questions and provide guidance. It's clear that she takes pride in her work and genuinely cares about her clients' experience.Because of Alicia, the entire process was smooth, stress-free, and even enjoyable. I highly recommend working with her if you're looking for someone trustworthy, professional, and dedicated to excellent service.

Funny thing, me writing a review for a bank I don't use...LOL…read more Anyway, I went into the Bellingham Square Branch of TD Bank to make a deposit for my daughter who was out of town. The inside of the bank was clean and well organized. They offer free pens and lollipops. The Teller was readily helpful, more so because I did not have an account number. My transaction was quick and easy. Kudos to a well staffed bank. I give TD Bank a Solid 4 Stars.

Yesterday I went into Seaman's Bank on Commercial Street in Provincetown. I was retiring and…read moreclosing my business account of 4 years. I thanked them and they gave me the money remaining in my account. They gave me all 100 dollar bills. Today I went back to see if I could switch a few 100 dollar bills for 20's. I was told no since I was no longer a customer. I was floored. I asked the teller if I could speak to the manager. The Teller Manager got involved and said that they wouldn't do it. It was against the banks policy and she follows the rules. Again, I was amazed at the poor service. As a 43 year former Bank of America Senior Vice President, I know BOA wouldn't have treated anyone like that. Especially a good customer up until yesterday. I had planned on opening a Personal Account but now I'll go to another bank in town. Very disappointed in Seaman's Bank.

This is by far the best bank I have ever worked with. This is based on decades of interactions for…read moremultiple loans mortgages and more. They are personable, professional and treated each situation as if I was an individual not a statistic. Every employee and the bank as an organization embodies the definition of community involvement. They give back in so many ways. Please open a branch in orleans or closer to the midcape!