This branch is one of the best branches I have ever been to. The staff is very friendly. Always…read morewilling to go the extra mile if possible.Received Excellent customer service from Mrs. Dorjana Dhima, business solution advisor. Dorjana was very helpful, kind, and patient--a great asset to BOA. Everything was taken care of smoothly from the start. The car loan was approved successfully, and I was taken care of without an appointment. I recommend seeing Dorjana Dhima for any business inquiry! Overall, it was a great experience. Thank you so much for your help!

By far the best BoA service at this location! Had a recent visit in need a notary services. It was…read moreapproaching closing time and I did not have an appointment. The notary was helping another customer so I waited in the lobby after being greeted by another employee. I was taken care of quickly and with such pleasant service by Lori, she was so incredibly friendly, efficient and polite. This is not the closest location to my home but it is the only one I'll be using for in person services from now on.

Great service and exceptional customer support. They really watch out for their clients!read more

I would never have this as my bank !!!!…read more I went for a check that was written from this bank and the girl was so confused. Nevertheless, I beleive what was the Mgr could careless to come over and find out what was transpiring since she just kept conversing with other co-workers. This bank wasnt even busy. Well, anyways I explained the everything to the girl behind the counter and she has me endorse the check and then after told me that she couldnt do anything for me for so many different reason. EXCUSE AFTER EXCUSE. REALLY!! I had her check the account and there was enough funds to cover the amount. This is not one place that I'd want my money. Thankful EBSB drive thru was open and they assisted me above and beyond!!!!

I moved to Boston from Canada a few years ago. In that time I've switched banks from BoA to…read moreCitizens. Both were absolutely awful. Then I switched to Eastern Bank, and have been having one of the best banking experiences I've ever had. Everyone at this branch is super friendly. They're always ready to help and assist with whatever I need. Their business hours are also awesome as they're open both Saturday and Sunday. I can't recommend Eastern Bank enough, specifically the Melrose branch. If you've been having issues with one of the big national banks you should definitely stop by and inquire about switching accounts.

Peter was so rude to me...all I was doing was asking questions about my beneficiary account and he…read morekept cutting me off not letting me speak, he was so nasty and he also hung up on me. I am filing complaints with the DOB and BBB also will be pursuing legal action.

If I can write this review without giving any star, I would…read more We went to Eastern bank on Broadway, Saugus, MA for international wire transfer on 2/4/25 at around 10 am. We had good experienced with Eastern bank and we have been a customer for more than 20 years. But today the teller is different. She is rude, not helpful, not informative, she doesn't know what she is doing. I wonder how she got that job. We gave her all required information she asked for wire transfer including "swift code". She asked us country code of the bank. I said we don't know and we asked if that is a bank thing. She said everyone knows. So I told her " then why didn't you know?" She didn't even know Bangkok is the capital of Thailand ( I am not lying) and she told us like we have to know that information. We left the bank without transferring money. I google it at home and the google explain very well where the country code and bank code are. It is in the SWIFT code we provided her. I don't think I am wrong when I said " she doesn't know her job and she doesn't know what she is doing."

Worst bank EVER!!! ALWAYS a line and ALWAYS an issue. Bank machine is not working line out the…read moredoor, AND ALL THE TELLERS ARE RUDE!! let's not forget if u overdraft even a PENNY they charge $35 for that ONE CENT. time for a new bank I tried and tried BUT THIS BANK GETS WORSE NOT BETTER

I have been a member of WFFCU since I was 16, I am now 39. I have had continuous issues with funds…read morenot being withdrawn in appropriate time period.. i.e. paying bills online that take a week to clear my checking account. Today a check being held for 2 business days is now going to be held for 5 days and there is no clear reason why. After 23 years, 1 mortgage, a heloc, 3 personal loans and 2 car loans, Ill be closing my account. Its not worth not having access to my money when I want it.

If you are shopping for a friendly "home town" style bank, be sure to try Webster First Credit…read moreUnion! Recently I had a another great experience with Webster First Credit Union. It's especially nice when a company that acquired the company you worked with for 45 years, remains much the same, providing a similar experience with both new and team members who have remained as part of an acquisition. I had the opportunity to finance a heat pump at 0% financing through Mass Save and was able to select the bank I wanted to work with. I was thrilled when I saw Webster First on the list and chose them, even if they were out of my way as I knew the experience I would receive. Everything was as I expected...and more considering I was working with a "new" company. Bryan Talbot was right there every step of the way, helping to ensure my loan was processed quickly and efficiently. He had the paperwork prepared to save me time when I arrived, and also stayed beyond closing time as I was later than expected due to traffic. My experience was wonderful and also reminded me of how customer friendly Filene Credit Union was and how nice it is to see companies share similar values and everyone continue to service their customers in a friendly and efficient way. Bryan came from another company that Webster First acquired and Bruce Torrey was from Filene Credit Union where I worked with Bruce, his dad and Ed Mahan through the years. PS: Bruce Torrey, sorry I missed seeing you!

I have wishy washy feeling for this bank…read more I like the fact that they usually open 5-10 minutes prior to the hours posted on the door and website. I like that the bank appears extra clean and well kept. I like the fact that the drive thru is large and has easy access. I do not like that they refused to put money in my daughters account because I did not know her debit card number. I have been to different TD Branches and they had no problem doing such, actually they were very pleased to assist me. I wasted a good 20 minutes waiting to locate my daughter debit card number for no reason at all. FYI,,,,,,, I WAS GIVING YOU MONEY.....NOT TAKING IT!!!!!! For my experience there I give a Solid 2 Stars.

Only ran in to Cash a Check & they were nice enough!…read more Gave me a lollipop... Nothing major to report!

I am the treasurer of a small nonprofit located in Saugus. For many years we had both a checking…read moreand a savings account at Salem Five. The savings account was money set aside for a future use and there were no transactions in that account for several years. Without informing us, Salem Five sent this money to the state's unclaimed properties division. After I was notified by the state that they had received this money from Salem Five, I went to the branch and was told that they have a policy that any funds with no activity for three years was sent to unclaimed properties. They said it was all part of a computer algorithm and they had nothing to do with it at the branch. The fact that we had an active checking account at the same bank should have told them that this was not an abandoned account. Salem Five had our correct contact information on file yet failed to warn us that they were taking this action. This is banking malpractice in my mind - reckless disregard for their customers' funds. We are closing our remaining account and moving the funds to another bank. Don't trust your money with them!

Very rude teller…read more If you utilize this bank I advise to go to a different location. Very rude teller. If you utilize this bank I advise you to go to a different location. Avoid this bank.

Run from this bank. Seriously. I understand fraud happens to everyone but 3 times, 2 of which…read morehappened in less than a 6 month span, and this bank did NOTHING. No potential fraud call warning me and even after I called to report it and was assured a stop was put, they STILL allowed a multitude of fraud charges continue to pour in amd then charged me hundreds of dollars in surcharges for overdraft fees for not having money in the account because THEY allowed fraud to continue. If you value your money, this isn't the bank for you. If you don't care that a bank doesn't care about you, then this is the perfect bank for you

The worst branch, I want to tell all the customers to be very careful when you make a cash deposit…read morewith the tellers in this branch 320 Central St, Saugus, MA, 01906. I had the worst experience, I had made a deposit in cash, the teller counts the money on the machine a couple of times, and he told me I was short of money, I told him to give me my money back, I counted it, and I was missing money. I have asked the Assistant Manager to balance the teller's money and she just checked his computer she did not count his money to make sure he balanced. I have requested the video when the teller was counting my money to the assistant manager, branch manager, reginal and district manager, I was told they cannot show me the video. I am very frustrated; I trusted this branch with my money and in front of my face my money disappears and now the bank does not want to help me by showing me the video. Also, in the past I had made a cash deposit and the teller told me I was missing money, I told the teller to give me my cash back and I counted it, and I found the missing money. It seems that tellers are used to telling customers they are missing money, when making cash deposits. This branch cannot be trusted.

I have to say, how thankful and personable it was to me when the manager of the bank takes time out…read moreof her day to call with advice on protecting and ensuring the future of my account. Advice that she didn't have to take the time to give, but it meant a lot because it shows that she values me as a customer... it's the little things that people do that are huge, helpful and very appreciated by others..... I have to say this is the third time Rosemary has helped me and whether it was question or an issue, it was her mannerism and professionalism I encountered every time and was taken by... I have to say the customer service in this branch is simply exceptional.... I have always dealt with Felisha and MaryEllen who are so caring and always go above and beyond for me and will spend as much time needed to resolve any issues even if it meant staying late. They are truly genuine and I adore both of them. It's not often you find a small local branch where everyone including tellers, customer service , managers etc.....know and value you... They all call me by my first name and greet me upon entrance and I now know why the bank is so well run and so professionally managed....... and that is because they take after their manager Rosemary.......