I usually transact at the Saugus branch but I was visiting family in revere. I had a bill due the…read morenext day but I did not have enough cash in my bank acct but I call the revere branch & a girl by the name of shirlie picked up. it was 4:05 and she told me that the bank was closing at 410 but she was gonna be waiting for me. I got to the bank at around 415-420 and was suprised that they was still waiting for me with a smile! I would reccomment this bank 2 all my friends becuz I have bank of America too and they would neva do that. they care about their customers here. 5 thumbs up!!!!

Great credit union have been with the this bank for 12 years, no complaints aside from some of the…read morestaff and customer service at the lynn branch. The revere branch is very professional and attentive. Revere branch does not charge you for a new debit card, yet the lynn branch will. Hours are not bad, not open on sundays.

I was there today, and the customer service is bad, I went to change my card because it was broken…read moreand I specified that I wanted my same number because I have several pending payments, the person who works there MAYA RIVAS changed all my number and told me that I could not have the same one because it was not possible, later I called to confirm if it was true and they tell me that if it is possible, you can change the card and keep the same number, so Miss MAYA RIVAS gave me very bad service, I hope that when other people go they treat them better and try to solve what they are going and not to make it worse.

The branch manger Brandon was very informative and helpful in trying to resolve a problem I was…read morehaving with my account. He took the time to walk me thru what to be done, helped me (speaking to other reps) of problems related to my account and just overall was patient and actually concerned of what was happening. I have been do other branch locations and he was the one who took the time to listen and actually knew what he was doing. Great customer service, very hard to find these days!!!!!

I am not a member but come here on business quite often. I am always pleased with how nice and…read morecourteous the staff here is. They are a joy to interact with. The bank to their left is horrible. The customer service in there is horrendous. I honestly dont know why they are still in business the way their employees act. I come here on business for work often and the people here are so helpful and nice. Doesn't matter who I get as a service agent, all of them are so nice and helpful. I implore all those in the area to avoid the one next door. Theres a big black girl in there with a horrendous attitude. Bring your business here.

went to atm last night to withdraw some some money and nothing came out said transaction declined…read moreemail receipt said same thing look in bank and it says transaction completed which is 100% false call main number to put in claim and the revere location nothing immediately solved and could take 5 days!!!!!!!!! CRAZY, you should be able to have some type of way to immediately check i shouldn't have to wait especially when i have the proof my transaction was declined and no money was given i am definitely changing banks when i get my money this should not happen and i do understand sometimes things do happen, but there needs to be a way to see that i didn't receive the money and put back into my account as fast as you took it out when no transaction was completed very very angry and disappointed

The nicest people ever! The easiest smoothest transaction, zero wait time, and the best customer…read moreservice. Love my bank

From the time I entered the bank they couldn't have been nicer. Anderson helped me with a personal…read morematter and it couldn't have been easier. He was very professional and had me in and out in about 15 minutes. Thx Anderson Karen

this is so frustrating walking into this BANK small like telephone booth…read more you walk in if there are 2 people in booth forget it your listensing too all converations. This is deploraanle banking idea who ever built this is moving more customers out to banks right next to them .They have many many chances to build a stand out bank right on parcel on squire road . Only location Revere where you have chance to get banking done before your stuck in ROUTE ONE TRAFFIC FOR ^) MINUTES. We are moving out

A line OUT THE DOOR and only ONE teller working is the norm at this particular branch …read more Seriously bank of america ??? Your customers deserve better!

On disability, they charge me $12 a month to have a checking account. I go there to have my direct…read moreexpress card cash in so I can put the money in my checking account. The machine that does this on the shoggest location has been broke over a year. I have to assume the only reason they can't fix it. I won't fix it is because they can't make money on it. Every time I go in, they act like it just happened. Bad enough they Charge $12 to have an account per month. And then the one service you need from them they can't provide.

I've been a member for about 12 years because it came through a job I had. The no-ATM-fees…read more(anywhere, ever) is the best thing about this place. I can't speak to loans as I never took one from here. But the online/app/distant ATM experience has been increasingly frustrating for the last year or two. "Upgrade" should always be used in quotation marks no matter the business, but the bugs are ridiculous and this time around there's been no response to two requests to fix things. I no longer live in MA, but for the first year or so in my new neighborhood (and all over the country and the world), ATMs worked fine. Then in summer 2019, they (literally) overnight started rejecting transactions. The explanation was that the machines (not supported by Metro) didn't have the right security features, but they had the day before, so...? And this latest upgrade is so far not horrible, but at least two regular monthly transactions have changed or been dropped and I'm guessing my emails are waiting in a queue somewhere. Not worth it anymore.

So I had unfortunately a really bad experience with Metro credit union this morning. I've been…read morefighting stage 4 colon cancer for a year with chemotherapy and got a email about the Hardship assistance program offered by Metro credit union. Apon calling I was informed I'm not a government employee so not available for their Hardship assistance. I explained my medical issues and was told if I don't have an income coming ing in they couldn't help me. I was confused by this. As my unemployment had ended in September of 2025 . This is when I need help the most. I have money in my bank and have paid all my car payments up to date. But unfortunately was told with no income I'm not eligible for any Hardship loan deferrals. Isn't that when you need help the most? I try to find local banks to do business with who have a heart and a soul. I Had David MacMillan helping me on the phone. But he said basically it's bank policy

Miss Debbie needs to go. She has a serious attitude problem and it's on a routine basis. She acts…read moreas if I'm bothering her when doing business. Working with the public is not easy but her attitude is horrible.

One star for Debbies attitude and horrible customer service. I have dealt with this lady on several…read moreoccasions and i have come to realize that i have to stop giving the benefit of doubt of someone having a "bad" day. Some people are just miserable and rude. I like to go to this bank because it's the closest one to me but i guess I'm take the extra half hour ride elsewhere because every encounter i have had here has been HORRIBLE.