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    3 years ago

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    Citizens Bank

    Citizens Bank

    (3 reviews)

    What happened to the new banking hours in November 2025 they are supposed to be open to 5:00 pm.i…read morecame to the bank at 4:15 pm and the doors were lock tight.....

    I just got off the phone with this Citizen Bank in Woonsocket, RI. I asked to speak to the branch…read moremanager. I was told the branch manager was busy. I asked if I could make an appointment to cash a 15k check and I was told the branch does not have 15k on hand and I would have to go to another branch. I asked which branch and could she give me the number. She was rude and nonprofessional (the female banker who answered the phone) and told me you have a phone look it up. I called another Citizens and I was told the one in Woonsocket can make an appointment to be able to cash the check. I called the Woonsocket location back and stated what I was told and again, same banker who answered the phone before was completely rude and ignorant at this point and told me she will need to talk to her tellers to accommodate cashing my check. I asked what date and time can I come in and she just kept saying she had to talk to her tellers and that she wanted to take my name and number and the branch manager - Sarah Chu (I think that is how you spell her last name) would call me back. If you remember, at the very beginning, I had requested to speak to the Branch Manager. This Citizens branch is not professional and not very helpful and certainly shown by behavior do not care about their customers. AVOID this branch. Go to another branch that values it's customer. I wish I could give no stars so, this branch got one star they don't deserve.

    Citizens Bank - banks - Updated May 2026

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