It's a large scale bank with a small town vibe. Even though they recently revamped their space (I…read moreprefer the previous space for nostalgic reasons, though what they did recently is attractive and state-of-the-art), the staff remains just as friendly, warm, respectful, knowledgeable, thorough and professional as always. That's what matters. I've been a satisfied customer for 13 years and definitely don't plan to venture elsewhere. They have helped me with identity theft by overseas scammers, upgrading my checking account, halting fraudulent transactions, identifying CD rates and so much more. I'm grateful that such a helpful establishment exists in this day and age. Their wonderful ladies and gentlemen are well-trained. I also appreciate the fine folks who work for the Webster call center as they, too, have helped me numerous times.

I've been a customer for many years & am always satisfied! Their rates are competitive & whatever…read more branch you go into, they are always pleasant & helpful. If there's a problem & the individual teller can't fix it, they find someone else who can!!!

you must be kidding! June 3rd all systems down! lady in…read moreBranford said to call Manager before coming back, this after she sent another woman to the Guilford branch, which was probably a waste of time since they're having same issues! shame!! calling Manager, June 4th, 203-603-5781 and he is not answering and has not updated his message that their still having troubles, how are his Manager skills?? NOT!! main number 203-603-5818 only made busy so they don't have to answer to keep explaining issues, can you say Customer Service?? LOSING!!!

Went to the bank well before closing time today, dealt with an older blonde women who was beyond…read morerude. I asked her a simple question about bill pay and she stared at me like I had 4 heads and gave a bitchy response...the teller next to her then proceeded to answer my question. Very unprofessional.

Big thanks to key bank for charging me an "inactive fee" on a SAVINGS ACCOUNT. Like shocker, it's…read morenot active. I'm. Saving. It. Y'all already pay the lowest interest rate in the whole wide world for me lending you my money for safekeeping, and you need FIVE DOLLARS A MONTH WHEN IM NOT USING MY SAVINGS ACCOUNT. Well honestly, you can keep it. This is your monthly allowance. Keep it, get an ice cream cone, you big toothless babies. I'm not mad I'm just disappointed, thieving ass bitches

I like the people that work there, but I have a problem with there policies, I had a CD for over 3…read moreyears, I pulled my money out and they kept all the money made in interest. It was a 3 year cd. When I said something, I was told "we have lawyers " not sure what that meant, I took it as - lawyers sanction all the banks polices, so I guess they are justified in there own minds to take my money. Good customer service would dictate that the bank in good faith could have given me some, most or all of my interest back. They could of taken 3 months interest as a penalty but desired to take 3 years 3 months penalty.

Terrible customer service (especially upper management) and an ATM that for months has struggled…read morewith deposits but has yet to be serviced or replaced. This is the worst GSB branch by a factor of ten. Save yourself the trouble and bank with a different GSB location.

Obviously tellers are not properly trained since my account and a person with the same last name in…read moreanother state keep getting confused. It has happened 3 times. Twice large sums of money was taken from my account and given to someone else. I can no longer trust this bank with my money.

As our elementary school's PTA Treasurer, I am at the bank 2-3 times per week during the school…read moreyear. I go to the Branford branch because it is close to work. Everyone from the tellers to the store managers have been incredibly kind and helpful to me. Beyond regular banking needs of deposits and withdrawals, they have helped answer many questions from tracking down bounced checks to one time tracing one of my checks that was cashed but the vendor claimed not to have received it. I like working with them so much that I moved my personal accounts to TD Bank as well. The hours are very convenient and the staff in the Branford branch is warm and welcoming.

Friendly staff but seems to be understaffed which causes an extended wait. I understand having to…read morewait a few minutes but in line for 20 + minutes is excessive.

If I could do zero stars, I would! Waiting at the drive up teller for 5 minutes, looking at an…read moreempty window. Yes, I could have gone in, but I was in a hurry! I'll know better next time!

Came into this location and there was virtually no wait, was directed where I needed to go by the…read moreTeller for Rodney to help us. Rodney was very fast and friendly while assisting me with my accounts, he also recommended food in town while we were around. Really great person to bank with, too bad I'm not local otherwise I'd want this to be my normal banking location.

There aren't many Chase branches around so it is nice to have one in this location. The staff here…read moreis always pretty helpful. On one occasion, I needed something notarized and they were able to assist me in less than 10 minutes. On another occasion, the new self-service ATMs had just been installed and a bank representative walked me through how to use it. 1 star deduction for parking. Chase should have its own parking lot. Even the staff notes that many customers are often concerned about tickets. Other than that, I prefer this location to the one on Amity Rd.

The worst bank ever! Somehow during their weekend "upgrade" my debt card number was stolen. I was…read moreinjured and have been house bound since May. My card was in my procession the entire time. Suddenly 2 days after their weekend upgrade storage charges were showing on my account. From PA and MD. I called to dispute it. The only explanation the could give me was my card was stolen. Well, I had the card in my hand when I called. Then they foolishly asked me if I lent the card to anyone. Once again I explained the card was in my procession the entire time. They had no response. Except they would dispute the charges and send me a new card in 5 to 7 business days. New charges appeared the next day. Called again same round of the same stupid questions as the day before on this time I was told they can't do anything with a pending transaction till it goes through. Do the person from my original call was wrong. Then they tell me card will come in 10 days. Ok second round of disputes in. 10 days pass no card . Call again then I'm told 7 to 10 business days. So now here we are 11 business days later. My replacement card WAS LOST! What can they do to help me?!?! Order another card that I'll get in 7 to 10 business days ( maybe) or with the whole 5 minutes the back is open maybe I could run in to get a temp card till some moron there figures out how to send a replacement card that doesn't get lost. I asked to speak to a supervisor. I've been on hold for 50 mins now. Apparently management is to busy to speak to a customer of 40 years. They must be trying to figure out how to send out replacement cards. I will be taking all of my money from this shitty establishment and moving it to a bank that actually appreciates its customers. DO NOT bank with Webster! Take your money and run! If I could give 0 stars I would.

The staff here should be nominated for sainthood. How they deal with most of the rude and ignorant…read morepeople that come here is beyond me. I've seen customers trying to cash checks without valid IDs, not even have an account at Webster, ask dumb things why they are still getting charged late fees when they mailed the check, etc. The line usually gets longer because of these idiots and then the customers in line make asinine comments like its staff's fault, but more likely cuz they are too chicken shit to make a comment about the customer who can say something back. I have been a customer of Webster for 15 years, have multiple accounts with them and have tried other banks and none come close to the customer service of ANY of the Webster branches I have gone too. The only reason I don't frequent this branch as much is because of the ignorant customers that seem to flock here like they have an idiot attraction device in the basement.

Amazing customer service! I worked with personal banker Joshua to clarify information on an old…read moreaccount for a family member and he went above and beyond to help me confirm and find the information I need. Josh was patient, knowledgable and such a pleasure to work with. So much so I ended up opening an account with them. I would definitely recommend this bank and this location for in-person assistance. Happy to join the KeyBank family!

Very disappointed with Key Bank New Haven on Church Street. Their New Account and Back Office…read more customer service is extremely poor and follow up is a ZERO. I was very understanding at first but this has been 3 full months and my account has not been setup or any calls or correspondence with the person I was working with in that office . They have all my information I had a promo deposit at $10 and 90 days later you get $250 at this point I lost it all. I setup online initially not sure what happened they had 2 accounts for me. An easy fix and still it's not done see it myself so the BACK OFFICE is unprofessional as well. Every KeyBank has a POOR REVIEW with the exception of Amity and 1298 Dixwell they should say a lot to the company. The person I dealt with at the front counter was very nice and then I thought the new customer account Rep won't say her name was nice as well but her follow up is not good. All my emails were deleted and thought was a spam/scam yet I made it perfectly clear in the email my reason for contact. I followed up several times I AM EXTREMELY FRUSTRATED AND DISAPPOINTED in the ENTIRE service if my information wasn't already there I would say FORGET IT. You have all my information the fix is on your end and still not done. I would give a ZERO start if there was that opinion.