Customer service is horrible, I've been trying to reach a supervisor for two weeks. Now I'm looking…read morefor another bank to use.

Best customer service and well groomed and knowledgeable staff. They are friendly and know you by…read morename or sight. They take the time to personally talk to you. This makes you feel special.

This is my bank location when I'm near the office. It's only about 3/4 of a mile from the office…read more They have their own parking lot, it's small, but it works. They have one ATM machine on the outside of the building. The area for the bank tellers is small, but they usually have one or two people working during the day. Their account staff is usually pretty efficient, for any transactional account work needed.

The teller took a long time to deposit my money in my account. I had to finally ask her how long…read morewill it take. This particular teller needs more training.

I'm viewing the 1 and 2 stars; however, 5+ is the experience I've received. Extra parking is…read moreavailable, East to the bank and Yes, it's a smaller bank but sits in the middle of a THRIVING COMMUNITY. I'm going to make this short & sweet & you can thank me later; Ask for Mohsen Al-Gahmi (great eye candy2). You won't be disappointed. He know what Great customer service entails & makes you know that "your business is what matters".

This ATMs at this location frequently run out of money and I'm unable to withdraw. Parking lot is…read morecramped.

Felicia Dixon, Branch Manager II - Corktown, is OUTSTANDING! I am very impressed with her…read moreprofessionalism and follow-through. In a dark time, she is a strong ray of light.

This has been the first bank I've got since I just moved from P.R. and has been the best one ever,…read moregreat customer care by the Dearborn branch by Johania she's the best!

DO NOT USE DFCU!!!!! This is the worst bank i have ever delt with. Save yourself the massive…read moreheadache and find a new bank! my card has been locked multiple times flagging fraud and when i tell them that it is me the card doesn't unlock. I have had my card locked multiple times for having too many transactions in a day (20) and when i ask to increase the number of transactions they don't allow me to. If you need assistance on the weekend and you are stuck somewhere and need your card well good luck because they will not be there for you! they are no help and tell you call back on Monday. That is their solution to everything. If i could this would have a 0 star!!!!

I want to express my frustration regarding my recent experience at your bank. I've never had a bank…read moreinterrogate me or my family over a large cash withdrawal. Instead of assisting us, the bank manager dug into our personal details, asking for copies of estimates and requiring the store to confirm everything via email. Then, I had the unpleasant experience of dealing with a loss prevention employee named Sharon or Shannon. She outright dismissed our documents and implied that she didn't believe the company's correspondence. I overheard her tell her colleague that if we didn't want a cashier's check, we could leave. I recorded the entire interaction, and it's clear that her behavior was unprofessional and discriminatory. Your staff has no problem accommodating customers of other backgrounds, but when it came to us, the treatment was appalling. Sharon or Shannon was rude, tried to talk over me, and suggested my tone was inappropriate when I was simply asking legitimate questions about the bank's policies. Her go-to line was, "You can leave," whenever I raised concerns about her attitude. When I requested to speak with a supervisor, she refused, demonstrating a clear abuse of power. It's evident that her actions stemmed from prejudice, and I won't tolerate that. This isn't just a personal grievance; it's a serious issue that reaches far beyond my encounter. I will be escalating this matter to higher management and stakeholders because your establishment should not endorse such behavior. Sharon or Shannon, you may want to prepare for the fallout--your actions have consequences, and they will not go unnoticed. If this is how DFCU operates in Dearborn near Fairlane Mall, then you truly risk losing a significant customer base. Count your days. It not 1 stars it actually a minus 0

Hold time said 30 minutes. Now on hold for 50 minutes. I tried to chat online and hold time 10…read moreminutes.

While signing the back of checks, my sunglasses accidentally fell into the trash opening in the…read moretable. I asked customer service for help. After waiting a long time, I looked into the manager's office. What an incredibly rude and nasty look she gave me, wow! Eventually I got my sunglasses. There was a second pair of sunglasses that had fallen in there also. I told her she should get them and put them in the lost and found. She gave me another dirty scowl and said, no I'll leave them there. Just an unfriendly, nasty, rude woman who scowls at clients as if they are an interruption of her day. I'll never interface with her again.

We have been banking with Comerica for almost 40 years and could not be happier with them. They…read morehave a smaller bank feeling, but offer rates better than some of the larger banks, especially the CD rates. They treat you like family, and I can tell you we will never change. Give them a try; you will not be disappointed. It's sad that they have a low rating, and after reading the low reviews, one man gave them a one star because he did not want to wait in line and gets out of inside to "cut the line" outside. This is a small bank and the same people inside also work the drive through. June of 2023 was checking CD rates and I can tell you they were 2% higher than the larger bank in my city. Great Bank / Great customer contact / Highly recommend.

I came in to withdraw some money. There were 11 people in line and only two tellers. One person…read morewas sitting at a window doing something on a laptop. I kept thinking she would open that window but no such luck! There was a man that came back there and was talking to the tellers. I assumed he was the branch manager. I thought he would pitch in and help out. I was wrong. After he finished taking up the tellers time he left. I had thing to do and I was tired of wasting my time. As I was leaving I saw the man who was back there in a big office sitting at his desk. I went to the ATM to make my withdrawal. After two attempts I decided that once again it wasn't working. This is not unusual at this bank. Worst banking service I have ever encountered. ​

At pm the manager Chris said this should never have happened so that I revised my review and that…read morethe teller was in error. The customers are able to use the restrooms even though they are employee restrooms. Thanks so much Chris for understanding an elderly ladies cry for help.. You are a blessing to this place and you are greatly appreciated and your call back was much needed...

Very friendly and professional staff. No drive up ATM only one in the entrance of the…read morebuilding...after hours it is only available to members. The building is small but very convenient for everyday banking needs. I used to live within walking distance and miss it.

The manager is very rude and have a bad attitude She won't…read moreeven look at you when you ask or you have a problem

I went into the branch to just visit and meet the staff, I have heard a lot about how busy this…read morebranch runs daily with a very high number of clients that come in, I was welcomed in with great customer service from the bank associates and the branch manger. I personal felt like, each one of the employees were trying to help me and engage with me; after that experience I decided to apply at chase and become a part of this great branch. Being in banking for more then 20 years, I will tell you that Chase bankers associates have the best customer service. Working in customer service in this day and time is very important. myself I make sure that every client I help get the best service at my branch And leave the with a smile.