Best customer service and well groomed and knowledgeable staff. They are friendly and know you by…read morename or sight. They take the time to personally talk to you. This makes you feel special.

I Have used a number banks for checking/loans, the staff at this PNC location, or friendly,…read moreprofessional and just good people.

This is my bank location when I'm near the office. It's only about 3/4 of a mile from the office…read more They have their own parking lot, it's small, but it works. They have one ATM machine on the outside of the building. The area for the bank tellers is small, but they usually have one or two people working during the day. Their account staff is usually pretty efficient, for any transactional account work needed.

The teller took a long time to deposit my money in my account. I had to finally ask her how long…read morewill it take. This particular teller needs more training.

I'm viewing the 1 and 2 stars; however, 5+ is the experience I've received. Extra parking is…read moreavailable, East to the bank and Yes, it's a smaller bank but sits in the middle of a THRIVING COMMUNITY. I'm going to make this short & sweet & you can thank me later; Ask for Mohsen Al-Gahmi (great eye candy2). You won't be disappointed. He know what Great customer service entails & makes you know that "your business is what matters".

This ATMs at this location frequently run out of money and I'm unable to withdraw. Parking lot is…read morecramped.

Felicia Dixon, Branch Manager II - Corktown, is OUTSTANDING! I am very impressed with her…read moreprofessionalism and follow-through. In a dark time, she is a strong ray of light.

This has been the first bank I've got since I just moved from P.R. and has been the best one ever,…read moregreat customer care by the Dearborn branch by Johania she's the best!

I've been a member 10+ years or should I say 10+ years too long!…read more The other reviewers some up what has happened to DFCU. It was a really great credit union prior to becoming DFCU. Unfortunately now it's really just a bank with lipstick on it to make it look like a credit union. The branch I deal with in Garden City is fine. The staff are pleasant other than always pushing people to loan more money....probably because savings rates are terrible. The fees are just like a bank. The dividends they talk about really only get large or benefit people when you have lots of loans with them. The main customer service is a TERRIBLE. I think they received their training at cable company customer service organizations. The people on the main telephone line are rude, ill informed, and don't help at all. They don't really care that you are a member. They treat you like you are just a number. Very impersonal which is really too bad because prior to changing their name to DFCU they were great. If you want to be treated like a bank number or a credit card holder this is the place for you. If you want a more personal experience seek out another credit union. There are tons out there so you don't have to have DFCU's bank experience.

i recently went DFCU for a auto loan. aft giving them the information and having to finalize I…read morecalled the main branch. as the conversation progressed she was rude and as if I had even read the email. I saif o had and I have it rig in my hand. her reply was, I don't care if you have it in your han. I have never been treated so rudely by anyone I did business with in my life. I asked for someone else to help me and she responded, it's just me. for these reasons I can't recommend DFCU for anything

Hold time said 30 minutes. Now on hold for 50 minutes. I tried to chat online and hold time 10…read moreminutes.

While signing the back of checks, my sunglasses accidentally fell into the trash opening in the…read moretable. I asked customer service for help. After waiting a long time, I looked into the manager's office. What an incredibly rude and nasty look she gave me, wow! Eventually I got my sunglasses. There was a second pair of sunglasses that had fallen in there also. I told her she should get them and put them in the lost and found. She gave me another dirty scowl and said, no I'll leave them there. Just an unfriendly, nasty, rude woman who scowls at clients as if they are an interruption of her day. I'll never interface with her again.

We have been banking with Comerica for almost 40 years and could not be happier with them. They…read morehave a smaller bank feeling, but offer rates better than some of the larger banks, especially the CD rates. They treat you like family, and I can tell you we will never change. Give them a try; you will not be disappointed. It's sad that they have a low rating, and after reading the low reviews, one man gave them a one star because he did not want to wait in line and gets out of inside to "cut the line" outside. This is a small bank and the same people inside also work the drive through. June of 2023 was checking CD rates and I can tell you they were 2% higher than the larger bank in my city. Great Bank / Great customer contact / Highly recommend.

I came in to withdraw some money. There were 11 people in line and only two tellers. One person…read morewas sitting at a window doing something on a laptop. I kept thinking she would open that window but no such luck! There was a man that came back there and was talking to the tellers. I assumed he was the branch manager. I thought he would pitch in and help out. I was wrong. After he finished taking up the tellers time he left. I had thing to do and I was tired of wasting my time. As I was leaving I saw the man who was back there in a big office sitting at his desk. I went to the ATM to make my withdrawal. After two attempts I decided that once again it wasn't working. This is not unusual at this bank. Worst banking service I have ever encountered. ​

At pm the manager Chris said this should never have happened so that I revised my review and that…read morethe teller was in error. The customers are able to use the restrooms even though they are employee restrooms. Thanks so much Chris for understanding an elderly ladies cry for help.. You are a blessing to this place and you are greatly appreciated and your call back was much needed...

Very friendly and professional staff. No drive up ATM only one in the entrance of the…read morebuilding...after hours it is only available to members. The building is small but very convenient for everyday banking needs. I used to live within walking distance and miss it.

The manager is very rude and have a bad attitude She won't…read moreeven look at you when you ask or you have a problem

I went into the branch to just visit and meet the staff, I have heard a lot about how busy this…read morebranch runs daily with a very high number of clients that come in, I was welcomed in with great customer service from the bank associates and the branch manger. I personal felt like, each one of the employees were trying to help me and engage with me; after that experience I decided to apply at chase and become a part of this great branch. Being in banking for more then 20 years, I will tell you that Chase bankers associates have the best customer service. Working in customer service in this day and time is very important. myself I make sure that every client I help get the best service at my branch And leave the with a smile.