I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

I worked with MCU to obtain a HELOC loan. The rate was very competitive but most impressive was…read morethe speed & the flawless execution among all internal MCU departments to finalize the loan. From the initial contact with David Varno, Mortgage Specialist to Lynne Grenier, Sr. Loan Processor to Alexandra Gilberg, Branch Manager at the beautiful Peabody-Andover St. location, the professionalism was exceptional. My hats off to such a dynamic team. Thank you. Tom L.

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Andover Street location in Peabody offers an ATM, coin counting machine, and notary services.

I had an unauthorized withdrawal with my debit card, which is linked to my checking account and has…read moredirect deposit. I sent an email about my concern, but ended up calling the bank the following day. Shortly after I received a follow-up call to my email. When I went into the branch to complete an affidavit for the missing money (my account was at $0) I was issued a new debit card, and the rep was great. Couldn't have asked for better or easier service.

Open until 6pm means 6pm right? Not here. This is the 3rd time I have shown up at 5:59 pm and the…read moredoor is locked. And then I knocked on the door and they pointed to their phone. Use a different bank. They obviously hate their jobs and care less about the customers!

I opened an account here and got Claudia. In her early to mid-twenties, she proceeded to go through…read morethe motions of opening my account and at one point after staring at the screen blankly for a few minutes apologized and said she "went out with [her] girls last night and didn't get in until really late". Now, I'm sorry, but I don't need to hear that kind of stuff in a bank. I understand that, myself being young in age, going out and having fun with your friends is a given. But, I don't go around telling perfect strangers in a professional setting that I go out and party. On another occasion with this same person, I was inquiring about a home loan and instead of running the numbers for me to see what my options were she flat out told me that it didn't work that way and that I had to have a definitive number. I wasted 20 minutes answering her questions about what I do and how much I make just to be completely blown off.

I visited the BofA on Rt 114 in Peabody to make a deposit into my daughter's account. I was told…read morethat because I didn't have an account with them, they could not accept a CASH deposit. The potential for 'Money Laundering' was the explanation I was given. I could see if it was a suspicious (large) deposit, but $340. Maybe BofA should revisit their policy. They didn't even try to cross-sell me an account - which they had the perfect opportunity to. Awful service! Can you say "inconvenient?" Stick with a smaller regional or community bank if you want better service.

Salem Five did not check on suspicious check resubmittal…read moreactivities. It was fining me after the first overdraft fine. If I wasn't paying attention, I would have erroneously been fined for over $350, and would not have been able to pay other bills. I was short $5.00 My bank since the 80s. Nice people. They did stop the fines after blaming me. Be on top and be assertive. Communicate. $5. Salem Five since 1855. $5 $5 $5 sheesh. Drill Sargent forgave me with a voice as hard as a rock. Thanx Ms.

I been waiting since Monday june 2026 and today is june 4 for a new debit card was comprised I have…read morebeen to several branches and told they cannot print debit card right now there machine is down i reached out to salem five phone number and told me they can issue me one in ten day through the mail I told them I need the physical card Now they are telling me they didn't hear about any issue .this is ridiculous . I wish I never put my money in this bank they have no time line when this will be fixed ridiculous

Reinaldo is literally the best. He is so knowledgeable and patient, answering any number of…read morequestions as best he can. And if he can't, he finds the answer for you and gets back to you ASAP. Reinaldo is the reason I will continue to bank with Salem Five for a very long time.

Great staff. Hours of business are great. I think they are even open on Sunday! Not many other…read morebanks are like that!

Bank asks all kinds of questions when depositing cash. Even smaller amounts of cash you wouldn't…read morethink would trigger such questions. So depositing cash into your account and telling them what it's for isn't good enough. They will refuse your deposit. Ridiculous. We were an account brought in from Century Bank. We knew the tellers there. They knew our family. This would never have been an issue there. Giving serious thought to where I want to do my future banking. As it is, I've moved a large portion of my money to a different bank that has competitive rates. Imagine being a bank with terrible rates telling you they don't want to let you transact normal business.

I was a Beverly Bank customer for decades and had nothing but good things to say about them (minus…read morethe really horrible user interface on their ATMs). Since they've been bought out by North Shore Bank, I've had a series of issues. The first was with my name, because when I opened my account back in the 1990s, I used the name I go by, not the one on my birth certificate. The next was with the software that links to my account to download transactions, which just stopped working over the summer. And now, the straw that broke the camel's back is that I keep getting locked out of my online accounts because they have poor "security" measures that mean any random person or automated attempt to log in can lock you out of your account if they don't fill in your security questions correctly. The ONLY way to unlock it is to contact customer service (instead of having some sort of reasonable backoff timeout that temporarily locks the account). They tell me that there's no way to turn this feature off, no way to whitelist certain institutions, etc. They just suggested that I stop using programs that do this (they mentioned Venmo as a common culprit, even though that's not my specific problem). This makes my account unusable.

I opened my checking/savings bank accounts here roughly 10 years ago. I've had nothing but issues…read morewith them. I've had MANY issues with overdraft fees--Charging hundreds of dollars in fees and being told there not much they can do about it--providing no options until complaints were made. Every branch offers a different level of customer service/satisfaction/expertise. They have a $1,000 maximum cap on transactions being made. I've gone out of state/country for vacations and have made local purchases for furniture, vehicle down payments etc. and had been declined because of said cap. I was told by several employees/managers that this is "their policy" and there was nothing they could do to permanently lift the cap. They only way I could get these purchases to go through was by calling them during normal business hours, having them wait on hold so they could lift the hold while the purchase was being made, then immediately reissuing the cap on my limits after hanging up our call...which I had to do on several occasions. THIS IS AN ABSOLUTE JOKE! They have a 10 transaction limit on purchases within a 24 hour period--again, this is a joke! So if you're like me and make several purchases on errand shopping, getting drinks/appetizers, etc. on a weekend--start counting your swipes! or you'll be embarrassed at the grocery store like I have with the "Sorry your card has been declined" pitiful walk off shame out of the store. I have many friends/family members that have had the exact same issues and have closed there accounts as a result. Needless to say, I made the same move and closed my accounts. What a massive headache over the years!--shame on me for sticking around so long. Bank here at the risk of your own hard earned money being slowly flushed down he drain.

After being slammed with fees and absurd penalties at another bank we switched to NMTWU and were so…read morehappy to have done so. Their online banking is easy, they have the nicest staff and no hidden fees or charges. We were also able to personalize our checks and have since been able to easily order and change our address when needed. Granted I have had a few issues with things here and there they have been taken care of and the issues have never come up again. I personally recommend going to the Lowell Branch though because unlike Danvers they have a drive-thru and the service always seems to be much quicker there then in Danvers.

After 30 years doing business in this bank I would not advise anyone to put their money in it…read more Their help including manager do not know what they are doing. Never ask for password. Their website is not correct. Programers need to rewrite the program. One day you see something on your site the next day it gone. Like over $2000. Report it they can't fine the problem. Another women told me they lost her IRA.