I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

I worked with MCU to obtain a HELOC loan. The rate was very competitive but most impressive was…read morethe speed & the flawless execution among all internal MCU departments to finalize the loan. From the initial contact with David Varno, Mortgage Specialist to Lynne Grenier, Sr. Loan Processor to Alexandra Gilberg, Branch Manager at the beautiful Peabody-Andover St. location, the professionalism was exceptional. My hats off to such a dynamic team. Thank you. Tom L.

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Andover Street location in Peabody offers an ATM, coin counting machine, and notary services.

I had an unauthorized withdrawal with my debit card, which is linked to my checking account and has…read moredirect deposit. I sent an email about my concern, but ended up calling the bank the following day. Shortly after I received a follow-up call to my email. When I went into the branch to complete an affidavit for the missing money (my account was at $0) I was issued a new debit card, and the rep was great. Couldn't have asked for better or easier service.

Open until 6pm means 6pm right? Not here. This is the 3rd time I have shown up at 5:59 pm and the…read moredoor is locked. And then I knocked on the door and they pointed to their phone. Use a different bank. They obviously hate their jobs and care less about the customers!

I visited the BofA on Rt 114 in Peabody to make a deposit into my daughter's account. I was told…read morethat because I didn't have an account with them, they could not accept a CASH deposit. The potential for 'Money Laundering' was the explanation I was given. I could see if it was a suspicious (large) deposit, but $340. Maybe BofA should revisit their policy. They didn't even try to cross-sell me an account - which they had the perfect opportunity to. Awful service! Can you say "inconvenient?" Stick with a smaller regional or community bank if you want better service.

If I could give this place 0 stars I would. I scheduled an appointment for a specific service which…read moreI told the associate when scheduling. I arrive to the bank in the middle of my work day to be placed with an associate who can't even help me and tells me I need to make another appointment. When scheduling my appt I told them the purpose, so why would I need to schedule another appointment? This individual kept taking my personal documents onto the bank floor to "show their manager". No personal documentation of this nature should be floating around in this manner. Another unprofessional aspect of this interaction; I received a call confirming my appt 3 minutes before the appt. Why would you not call a day in advance or what was the point of that since I was already about to be there? Lastly, the associate continuously spoke down to me referring to me as "honey". I work in banking myself and I would never speak to a client or handle any sort of transaction in this manner. Safe to say my money will never see Bank of America again. Do yourself a favor and avoid this bank if you are looking for a professional and seamless banking experience.

I have two accounts with Salem Five. A checking account and it gives me no interest. The second…read moreaccount is a savings account. The second one is called an Esavings account. I went to the Danvers branch and wanted to withdraw x amount for Christmas and was told I would have to pay a penalty for withdrawing x from my account. So x + x to get my money. I'm 80 years old and a veteran of the Vietnam war why do the banks do this to us. Protest about the bank.

I've never in all my years dealt with such a unreliable online banking. Locked out of your account…read moreat the drop of a hat forced to make new passwords that don't work once created. Sometimes the app does not let you log in and if you try too many times on the app you're kicked out and then have to call and wait for service and create a whole new password again.

Reinaldo is literally the best. He is so knowledgeable and patient, answering any number of…read morequestions as best he can. And if he can't, he finds the answer for you and gets back to you ASAP. Reinaldo is the reason I will continue to bank with Salem Five for a very long time.

Bank asks all kinds of questions when depositing cash. Even smaller amounts of cash you wouldn't…read morethink would trigger such questions. So depositing cash into your account and telling them what it's for isn't good enough. They will refuse your deposit. Ridiculous. We were an account brought in from Century Bank. We knew the tellers there. They knew our family. This would never have been an issue there. Giving serious thought to where I want to do my future banking. As it is, I've moved a large portion of my money to a different bank that has competitive rates. Imagine being a bank with terrible rates telling you they don't want to let you transact normal business.

This bank is hot dog shit…read more I would not support a bank with such a toxic track record. Predatory policies, and awful to its employees. Look up their employees review on Glassdoor. They acquired my through acquisition of Century bank. Proceeded to not inform me and wrongfully destroy my credit. Refused to undo their mistake citing internal policy I was mostly disturbed when on a recorded chat line your customer service agent told me "Its your responsibility to pay your loan and it doesn't matter if we told you or not" This is an example of the toxic culture that exists at Eastern. These predatory rules were designed and put in place by the executives. If they put as much effort into helping your customers as you did into ruining their day you would be a terrific financial services partner. I managed to make on time payments for 7 years and have excellent credit. A few months of having Eastern bank in my life turned my credit score upside down.

I was a Beverly Bank customer for decades and had nothing but good things to say about them (minus…read morethe really horrible user interface on their ATMs). Since they've been bought out by North Shore Bank, I've had a series of issues. The first was with my name, because when I opened my account back in the 1990s, I used the name I go by, not the one on my birth certificate. The next was with the software that links to my account to download transactions, which just stopped working over the summer. And now, the straw that broke the camel's back is that I keep getting locked out of my online accounts because they have poor "security" measures that mean any random person or automated attempt to log in can lock you out of your account if they don't fill in your security questions correctly. The ONLY way to unlock it is to contact customer service (instead of having some sort of reasonable backoff timeout that temporarily locks the account). They tell me that there's no way to turn this feature off, no way to whitelist certain institutions, etc. They just suggested that I stop using programs that do this (they mentioned Venmo as a common culprit, even though that's not my specific problem). This makes my account unusable.

I opened my checking/savings bank accounts here roughly 10 years ago. I've had nothing but issues…read morewith them. I've had MANY issues with overdraft fees--Charging hundreds of dollars in fees and being told there not much they can do about it--providing no options until complaints were made. Every branch offers a different level of customer service/satisfaction/expertise. They have a $1,000 maximum cap on transactions being made. I've gone out of state/country for vacations and have made local purchases for furniture, vehicle down payments etc. and had been declined because of said cap. I was told by several employees/managers that this is "their policy" and there was nothing they could do to permanently lift the cap. They only way I could get these purchases to go through was by calling them during normal business hours, having them wait on hold so they could lift the hold while the purchase was being made, then immediately reissuing the cap on my limits after hanging up our call...which I had to do on several occasions. THIS IS AN ABSOLUTE JOKE! They have a 10 transaction limit on purchases within a 24 hour period--again, this is a joke! So if you're like me and make several purchases on errand shopping, getting drinks/appetizers, etc. on a weekend--start counting your swipes! or you'll be embarrassed at the grocery store like I have with the "Sorry your card has been declined" pitiful walk off shame out of the store. I have many friends/family members that have had the exact same issues and have closed there accounts as a result. Needless to say, I made the same move and closed my accounts. What a massive headache over the years!--shame on me for sticking around so long. Bank here at the risk of your own hard earned money being slowly flushed down he drain.

They make to many mistakes. Teller short me $100.00. Assist manger didn't ask for my password so…read moredid't tellers. Tellers took money from wrong account. Website always making mistakes or down. Just plain poor business.

Very disappointed. I'm in the process of a home equity and…read morefeel like I'm being strung along. From the start I let them know this was urgent. All paperwork is through a portal. You have to keep calling to follow up because if something is missing you won't know unless you call. There is only one contact person I can reach out to. As of Friday everything was approved and only needed to be signed off to move forward to a closing date. Here we are Thursday 6 days of waiting and still nothing. I've called only to hear, I'll give them a call to see when. Still nothing. So much for urgency, it makes one wonder. Netsie