The staff here are so amazing and kind!! There's ample seating upstairs, it gets busier during…read moreweekdays/day time but I was able to find a seat. Got the iced blueberry matcha latte and would recommend! Clean bathrooms, clean workspace, great drinks. 50% off drinks if you pay with your capital one card too.

Capital One Café is a unique concept, creating a comfortable place to grab a drink, get some work…read moredone, or simply take a break. We walked into a clean, modern design with plenty of seating, making it feel more spacious than a typical coffee shop. The layout is open and inviting, with a mix of tables, communal seating, and lounge areas that accommodate both quick stops and longer visits. Even if you are not visiting for banking services, it works well as a quiet place to relax or meet up with someone, and the energy of the room stays calm and focused throughout the day. The biggest perk is the discount for Capital One cardholders, which makes the drinks a much better value than many other cafés nearby. The menu includes espresso drinks, teas, refreshers, and a small selection of pastries and sandwiches. We found the coffee to be perfectly decent, but nothing that really stood out compared to Boston's specialty coffee shops. It gets the job done, especially with the discount, but it is not a destination for the coffee alone. The pastries and sandwiches are standard café fare, fine for a quick bite but not memorable. The atmosphere is one of the stronger parts of the experience. There is plenty of seating, the space is bright and well maintained, and it is a comfortable spot for studying, working, or having a casual meeting. The staff were friendly and the service was efficient, making it easy to stop in even during busier times. The seating area stays comfortable even when the café fills up, and the availability of outlets and Wi-Fi makes it practical for longer work sessions. If you have a Capital One card, the discount makes this an easy place to recommend since it offers good value in an area where coffee can be expensive. Without the discount, the drinks feel more average for the price, especially with so many excellent independent cafés nearby. The value and atmosphere are what make this café stand out more than the drinks themselves, offering a comfortable, functional stop that works well for a quick coffee break, a work session, or a meeting.

I've been with them for a long time, poor customer service. Often lines in branches with one…read morecashier. They do not adjust accounts automatically if you have good deposits and high credit ratings, it is up to you to ask and then rates can move down as much as 5%. Charges on accounts when added up are high. Applying for a home loan through them is a nightmare. I worked through a pleasant man at the Belmont branch who gave three different outcomes at three different times, which meant he kept missing that I wanted to put 20% down and kept noting just 10% on the pre-approval. Also said it the approval would be good for three months but then only noted one month on it, I had to keep asking for corrections. My realtor frowned when I said I had a BoA pre-approval - they'll make you jump through hoops, he warned. Sadly, he was right. I'm moving my accounts, there has to be better service elsewhere.

Margaret was super helpful on a Saturday afternoon! She got all of the complicated joint accounts…read morebusiness, new name changes squared away (could only put this off for so long!) I know who to go to now if I have any more complicated bank ventures with BoA like mutual funds, retirement accounts, and whatever else! :)

Private Wealth inside the mall entry, and outside there's another entrance with an ATM ($4 fee!)…read more It's clean, card swipe to enter and though I was too early, at least they had a selection of bills ($100/20/5) that you could choose.

No complaints here. Very clean bank. The customer service was amazing. They were really nice…read moregreeting me and making sure they could help me with whatever I needed. (Even on Black Friday!) Thank you for being awesome :)

Friendly people, who know their clients. I've never seen that in a BoA. No awkward conversations,…read moresecurity is very friendly but present, all very sweet people and fast service

The line always moves quickly and all of the tellers seem super helpful. What do you say about a…read morebank branch... its a bank! big bonus? Its a bank near both a Qdoba and a McDonalds!!

I went to the branch at 1333 Boylston Street, Boston, MA. The casher was not knowledgeable about…read morebasis and cannot give straight. His supervisor was rude. Avoid this location and this bank.

This was the closest TD Bank to where I live, I had seen poor reviews before going so I did not…read moreknow what to expect. I walked in and was immediately greeted, and then seated with teller Ishmell. I only came to get a new card, but the time I spent there was fast yet informative. Ishmell was able to answer all the questions I had in a professional and polite matter. The workers in this location were friendly and I'm glad to have had the experience that I did.

Not to be confused with the Bunk Of America, which is a company that sells beds for brothers and…read moresuch. Located in one of the fancy parts of Boston close to Fenway and downtown is this bank which is right next to one of my tanning salons - and the gym that I like to use. So I have swung by to use the ATM on a couple of occasions and it wasn't bad. It charge the standard fees and while nobody was overly friendly when I walked into the place, nobody was judgy or suspicious either which sometimes happens to me because of the way I look, with the muscles and long hair and everything. It was a pretty decent experience on both occasions. Now if they could stop charging these obnoxious ATM fees to non-account holders and add on fees to account holders then I would go up to 4.

I went to the bank in Abington MA. with a fairly complex request. He treated me with respect,…read morecompassion, and got the job done. He understood what I needed, and completed the transaction, explaining every step of the way. He truly is an asset to your bank. His name is Pedro.

For as long as I've banked with TD and lived near Allston, Brandell Warren Anderson has…read moreconsistently delivered exceptional service. He's been a supportive teller, a knowledgeable business advisor, and someone who has handled every task I brought to the team with care and professionalism. The entire TD Bank Allston branch is truly one of the most welcoming, informative, and business‑savvy teams I've ever worked with -- right up there with the Fenway branch. I appreciate all the years they've supported my financial journey and helped anchor my future.

I have been using TD Bank for more than 15 years and this branch since it opened. I have personal…read moreand several small business accounts. The people at this branch are really great. Always very helpful and efficient. Especially the Manager, Ashleigh. I have had several business account issues/problems, and Ashleigh helped me resolve my issues quickly. Notwithstanding how good the PEOPLE are, the general service and usability of TD Bank has gone way downhill in the time I have had accounts here. They have made everything more difficult (nobody can make a cash deposit for my business without prior validation). Plus added fees. To be honest, I would probably not recommend TD Bank for small businesses anymore

I want to recognize Rosalis Pimentel for providing exceptional service. She was patient,…read moreknowledgeable, and genuinely cared about helping me. Her positive attitude and professionalism made my experience wonderful. Thank you for going above and beyond!

Smaller branch but had what I needed. Mori and Annie were especially kind and helpful. Very nice…read morepeople that made sure we had what we needed. They were open on time the day we went.

NOTE REVIEW IS STRICTLY ON CITIZENS ACCESS!!!…read more After years and years of sitting all my money in checking accounts and low interest savings accounts, I finally invested $$ into a CD (I had to finally sit my ass down and study about financial investments). I went with Citizens Access because they had one of the highest rates that I have seen at 2.5% for 12 months (I would never do a CD longer than 2 years but that's just me). There were a couple other banks that were slightly hire (2.55% for example), but I found the format of their website very user friendly and simple for my feeble mind. Why 3 stars? Well apparently a feeble person like me may have made the website. After investing I read the FAQ more thoroughly to see if I would get a physical CD. I saw that they don't do it (most online banks don't), but that they have something you can print out online in your account. I did that and nothing came up so I called up CA. Guy one the phone was nice and helpful enough to walk me through the website. The directions on the website are incorrect. It gives you directions for non CD accounts lol. Another complaint is they do not respond in a timely manner when you message them through their server (it has been over a week since I messaged them and still have no response). For an online bank communication is a huge must. If the rates weren't that good, I would have probably have gone to Discover where I've had 0 problems. In a little less than a year though, I should have a decent return to go on a vacation so I'm thinking about that :) Wish I learned how to invest earlier instead of letting my money just sit there.

My branch in Broadheadsville Pennsylvania has a bank manager that has hung up on me 3 times , have…read morefroze my debitcard again and again it's hard toget itback becauseif you're handicapped like Iam theydon't doanythingover thephone

I wish I could say something nice. I'm sure the bank provides perfectly good service for "their…read morecustomers", but it's the "their customers" part that prompts me to write this one-star review. I used the Citizens' Bank ATM (inside the bank) in Brigham Circle and made 3 withdrawals (3 because of limitations per withdrawal). So my 5 minutes at their kiosk made them $11.50 in fees - $3.50 per withdrawal - a transaction that, to my mind, makes me a "customer". When I waited in line (for 10 minutes, while 2 tellers helped 1 customer) to ask them to change a few of the bills, I was told "no", that "those services are reserved for 'their customers'.". %&@&*% ...which meant I had to go find a merchant in Brigham Circle who was willing to make some change for me - something most merchants are not generally very willing to do. So Citizens' cost me 25m of my lunch break first waiting in line, & then looking for a place that would make change for me. CB - if you don't consider ATM accessors "customers", don't charge us your fee$!!!

Rude and dishonest bank employees at the Citizen's Bank left me stranded without access to my own…read moreaccount. While keying in a transaction at the Citizen's Bank at 1 Brigham Plaza in Boston near 5 p.m., employees eager to leave shut off power to lights inside--as well as to their ATM. My card disappeared and the ATM stayed inoperative. A teller who was in the ATM lobby watched this happen and said "not again--we need to put a sign on it." I asked her what to do, she said she'd get help, re-entered the now-locked bank with a key, then left by the back entrance. After much pounding and waving, a man standing 30 feet from the door and talking with other employees finally came to the ATM lobby. I explained the situation and he told me "if you put the card in wrong 3 times, it won't return it and we can't get in there." I told him that wasn't what had happened. He said there's nothing he could do and repeated his line about misusing the card 3 times in a row--essentially accusing me of lying. "There's nothing I can do" is how this gentleman--who claimed to be the branch manager--left it before giving me an undoubtedly fake name and locking the door. Don't use Citizen's Bank, especially this one staffed with dishonest, unhelpful people.