I have used this bank for at least 5 years but I think more than that. I have reffered many people…read moreto them because they were friendly and helpful. However due to recent issues with the credit union I like many consumers now a days threatened to close my checking and savings accounts. Now I know there must be people out there who have banked here for years longer than me but I recieved no sympathy from the teller closing my accounts. He did not try to save my account or apologize for the constant issues. It makes me sad to write this review since I was such a fan of this bank prior to the issues. However I have to say this credit union has changed and is no longer the bank down the road with friendly helpful faces. No it has now become a chain with low customer service standards like many other banks.

First Citizens FCU is great. My husband and I have had our business & personal accounts with them…read moresince they opened in the old Shaw's Supermarket across the street. We stayed with them when they opened their own branch where they are now. Jeff and the rest of the staff are friendly and always helpful. If you have a problem or questions, they are there for you. Better than any bank on any day.

Nice small town bank to deal with. Alway very pleasant and helpful to deal with. It reminds me of…read morethe bank on Andy Griffith show.

It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

I love Bluestone, have been with them for years! Their staff is outstanding! So quick, friendly…read moreand helpful. They do everything and are very customer centered. I will never bank anywhere else!

After 2 months, and several attempts, to open a checking account online, due to my homebound…read morehandicap, I finally succeeded in getting a seniors account. When I attempted to transfer monies from my existing financial to Bluestone I found out that it electronically takes 1 week. One day after the allotted time had passed, I tried to log-in to my account to no avail. I contacted the main office, and after a brief time on hold, the rep came back and said that my account has been closed due to a zero balance! Are you kidding me?? This was the worst banking experience I have ever been a part of in my 70+ years and if I could have rated it less than 1, I would have done so!

Walked in to the branch needing to make change for a large bill for a gift. Was told they wouldn't…read morehelp me because I didn't have an account. Decided on the spot that I will NEVER have an account. Not a good for the community. Disappointed.

I have used this bank for a long time- all the people are great- Beatrice is soo very nice! One…read morething is the app I use sometimes gives me a headache..... but I will hang in because the people are so nice

I've Been a member of Braintree Cooperative since I had a passbook savings account as a kid. I got…read moremy first mortgage through them and continue to have an account there. I've tried some of the bigger banks a few times over the years but it just made me see how important being with a small town bank is to me. They have grown over the years adding a few new locations, but there are still courteous tellers that know my name and care about customer service. Keep up the good work Braintree Co-op!

These people really believe in customer service and they will go out of their way to help you out…read more I have never had a problem with them. Their staff is always courteous and polite.

I have been a customer of Coastal Heritage Bank for many years, and have always found the personnel…read moreat all levels to be knowledgeable, helpful, and courteous. Whether routine banking or helping me straighten out a number of accounts when my husband passed away, I have always felt confident that I was getting good service and good advice, when needed.

I contacted the Washington St Weymouth branch of this bank and spoke to a man named Steve Mastalerz…read more(not sure of spelling). The one & only positive thing that I can say (also why I gave 2 stars rather than 1) is that he responded to our initial inquiry quickly. Unfortunately, after that he showed nothing but rudeness and arrogance. When I pointed out a rather serious error that he had made on our mortgage application, he became argumentative. Furthermore, neither he, nor his processor sent any of the documents that we needed to complete for approval. When I reached out to him about that matter, he was once again rude and dismissive, telling me that I was wrong. While I cannot speak on other branches, I do not recommend contacting this location.

I came across the CU online and went in to talk to someone and from the minute I entered I was…read moregreeted pleasantly and everyone I encountered was extremely helpful and some went out of their way to make sure I had what I needed. Irene and Lisa have been so wonderful to work with in person and over the phone. I have gone in to the CU and have called on the phone numerous times and the quality of assistance is consistently pleasant and helpful. I'm so glad I found them.

Non existent customer service. RUN! do not walk, to another bank. I've had to step in on several…read moreoccasions when they have made errors with my elderly fathers accounts. Teller did not even need his deposit slip & announced she knew his checking account number by memory. Alarming!