I wanted to offset some of the less than stellar reviews. . . just opened a checking and savings…read moreaccount with BrightBridge Credit Union; I've had a share savings with them for years. All of the half dozen calls I made to the call center with questions about direct deposit, debit card use, etc. were answered by professional and helpful associates. ALL of them! I've transferred from a bank I've been with for over 30 years. In contrast, BrightBridge transactions clear faster, no minimum balances, I now get something that resembles actual interest on savings PLUS cash back for purchases and no fee ATM withdrawals. I was penalized by my former bank (hence the reason to leave them) by not having enough money on deposit to waive ATM fees for example AND received a terse and impersonal form letter on top of it. I understand all institutions have good days and bad however my experience with BrightBridge Credit Union so far has been nothing short of excellent and above my expectations!

Great Credit Union. Better than Merrimack credit union. But the original credit union MAFCU it was…read morebetter than all of the credit unions that took over at this establishment. My mom has been a member for over 50 years. She started off with MAFCU.

Terrible customer service. Getting help from an employee is like pulling teeth. Also, because of…read moreuntrained staff I lost almost $400 in interest

From the owner: HarborOne Bank, headquartered in Massachusetts, has $5.36 billion in assets. For over a century,…read moreHarborOne's mission has not wavered...total commitment to our customers, our communities, and our colleagues. Today, we serve communities in Massachusetts and Rhode Island with the very best in personal and small business banking products and services delivered through our network of full-service banking centers, and an extensive suite of online, mobile banking, and cash management services. We provide mortgage lending throughout New England as the parent company of HarborOne Mortgage. Our Commercial Lending team is comprised of seasoned veterans who specialize in meeting the needs of today's business leaders who need "big bank" services with the local bank feel. Loans, lines of credit, cash management services, and commercial real estate are our areas of expertise. Our lenders are headquartered at our Corporate Office in Brockton and at our Commercial Loan Offices in Boston and in Providence, RI. HarborOne was established in 1917 as Brockton Credit Union, changing our name to HarborOne Credit Union in 2004. In July 2013 HarborOne converted to a bank to provide more opportunities for growth and to better meet the needs of those who wanted to do business with us. Deposits are insured by the Federal Deposit Insurance Corporation (FDIC).

Ritu (Rita) is wonderful! She is very friendly, professional, and efficient. My husband and I went…read moreto this branch because we'd heard that they print debit cards on the spot, and we needed to set up a new joint checking out with instant access to our debit cards. I set up an appointment using the online scheduling system, and Ritu took us right away. Within 20 minutes we were set up with a new joint checking account, savings account, and online banking. She also explained to my husband and I what a secured credit could do for us and how to maximize its benefits, even though Citizen's does not offer secured credit cards. She was kind enough to go above and beyond in her customer service, resulting in a very positive, easy experience.

Answer the PHONE. I call and get automated answering. I push #1 for ENGLISH and then #3 for banker…read moreand it just rings & rings. Ridiculous

This location is closing soon. I rate it low because customer service, while polite, was…read moreincompetent. Any time I needed to do anything more complex than a deposit or withdrawal was big problem for them. They wasted my time as they tried to solve what should have been routine problems. I'd return another day only to find that they were still stymied, and hear poor excuses. I recommend avoiding this and all Santander banks.

Awful customer service and useless and unprofessional branch manager. Wire rules refused me to send…read moremy own money to myself despite being able to produce all information necessary. Customer for 10 years. Never been so inconvenienced for my own money in my entire life. Absolutely disappointed. If you ever want to use your own money the way you'd prefer, stay away.