This bank has had multiple data breaches in the past 6 months…read more Do you want your bank account and social security number compromised? If so, then this is the bank for you! Do you enjoy getting letters in the mail from your bank indicating they gave your personal info to another account holder? If so - then this bank is for you! The level of incompetence at this bank goes above and beyond. If you need further info, just search on Bluestone Bank data breach.

Best customer service. feels great people work there when you walk in they all say hello and smile…read morethat what you need. very helpful with questions awesome

I wanted to offset some of the less than stellar reviews. . . just opened a checking and savings…read moreaccount with BrightBridge Credit Union; I've had a share savings with them for years. All of the half dozen calls I made to the call center with questions about direct deposit, debit card use, etc. were answered by professional and helpful associates. ALL of them! I've transferred from a bank I've been with for over 30 years. In contrast, BrightBridge transactions clear faster, no minimum balances, I now get something that resembles actual interest on savings PLUS cash back for purchases and no fee ATM withdrawals. I was penalized by my former bank (hence the reason to leave them) by not having enough money on deposit to waive ATM fees for example AND received a terse and impersonal form letter on top of it. I understand all institutions have good days and bad however my experience with BrightBridge Credit Union so far has been nothing short of excellent and above my expectations!

Great Credit Union. Better than Merrimack credit union. But the original credit union MAFCU it was…read morebetter than all of the credit unions that took over at this establishment. My mom has been a member for over 50 years. She started off with MAFCU.

Ritu (Rita) is wonderful! She is very friendly, professional, and efficient. My husband and I went…read moreto this branch because we'd heard that they print debit cards on the spot, and we needed to set up a new joint checking out with instant access to our debit cards. I set up an appointment using the online scheduling system, and Ritu took us right away. Within 20 minutes we were set up with a new joint checking account, savings account, and online banking. She also explained to my husband and I what a secured credit could do for us and how to maximize its benefits, even though Citizen's does not offer secured credit cards. She was kind enough to go above and beyond in her customer service, resulting in a very positive, easy experience.

Answer the PHONE. I call and get automated answering. I push #1 for ENGLISH and then #3 for banker…read moreand it just rings & rings. Ridiculous

This location is closing soon. I rate it low because customer service, while polite, was…read moreincompetent. Any time I needed to do anything more complex than a deposit or withdrawal was big problem for them. They wasted my time as they tried to solve what should have been routine problems. I'd return another day only to find that they were still stymied, and hear poor excuses. I recommend avoiding this and all Santander banks.

Awful customer service and useless and unprofessional branch manager. Wire rules refused me to send…read moremy own money to myself despite being able to produce all information necessary. Customer for 10 years. Never been so inconvenienced for my own money in my entire life. Absolutely disappointed. If you ever want to use your own money the way you'd prefer, stay away.