The People who work there are wonderful. So very helpful. My only gripe probably cannot be…read morehelped....I have the hardest time paying my loan there. I can't get the online web page or the automated number to let me pay without actually having to drive there. It's hard as a working mom to get there every month. I tried to snail mail once to save myself trouble, and it got there 3 weeks late (lol, not Eastern Banks fault). I know I get what I pay for and the rates and people are great. It's just hard.

We are a small Condo Association and we wanted to purchase some CDs to invest our Capital Reserve…read moreFunds and Eastern Bank has outstanding rates and options. Andrew Millard helped us thru the needed documents, signatures and funding the CDs in a very efficient straight forward process, much appreciated, no surprises. Also, we learned that as a condo association, we are self managed, that the association needs to file State and Federal taxes annually, Andrew copied back statements (back 5 years) for our accounts that were not available to us via the Eastern Bank website, the customer service was excellent, timely and far exceeded my expectations. All the Eastern Bank employees at this branch are knowledgeable, happy and have a "can do attitude" for their customers. I would highly recommend this team of professionals for any banking needs

I switched to SoFi online banking because this bank was so bad. They are so outdated, the app looks…read moreand works like it's from when apps were first created. You can't add your card to your apple wallet, you can scan a check into the app. It's all so outdated. My account went overdrawn while working to change things over to a new bank and they charge you for the fees...makes sense. One day I checked and they charged me 6 times at once. So I call and I tell the very rude lady on the phone that I'm taking care of it and I have already switched the bill to my new account. I'm not sure why they keep trying to take it out of this account but in the meantime could you help me stop these fees from coming out. She said no as quick and rude as possible. I've had other banks before so I know that usually there is something they can do. But I guess not Quincy credit union. They suck, their customer service sucks, the app sucks. Don't use this bank!!!

If I could give this branch no stars I would. The branch manager doesn't know a thing about…read morebanking, yet alone how to spell. She sent me a follow up email about a loan and made no sense. Don't you have spell correct? The head teller looks like she's being tortured. Not friendly at all. Would it kill you to at least fake a smile? Lastly the member service reps. They take forever to grab you, and have such attitude as if it's not their job to help you.

I love Bluestone, have been with them for years! Their staff is outstanding! So quick, friendly…read moreand helpful. They do everything and are very customer centered. I will never bank anywhere else!

After 2 months, and several attempts, to open a checking account online, due to my homebound…read morehandicap, I finally succeeded in getting a seniors account. When I attempted to transfer monies from my existing financial to Bluestone I found out that it electronically takes 1 week. One day after the allotted time had passed, I tried to log-in to my account to no avail. I contacted the main office, and after a brief time on hold, the rep came back and said that my account has been closed due to a zero balance! Are you kidding me?? This was the worst banking experience I have ever been a part of in my 70+ years and if I could have rated it less than 1, I would have done so!

Becoming a first time home buyer can be extremely stressful. I felt completely lost and had no idea…read morewhere to start when searching for a mortgage lender. During my initial conversation with Minh Cao he explained everything in great detail. He made the complex mortgage approval process seem easy and educated me on any roadblocks that may occur. Minh Cao is cooperative, thorough, and willing to listen and work with you to understand your needs and financial situation. He was available whenever I needed him. I could not imagine going through this process without his guidance and financial advice.

I had the absolute pleasure of working with envision bank in Westport, ma. This was a long, drawn…read moreout process, due to issues of my own and the town we were building in. The team at envision bank of Peter Defusco, Janice Camara, and Kyle Phillips were incredible. They stuck with me and my family the whole time. When it was time for closing the drive to get the house closed on time, was second to none. I can't thank this team enough for their patience and willingness to go above and beyond constantly. I strongly recommend this bank for anyone in need. Thanks so much!

Had this bank for years and never had any major issues. If u want a simple yet basic bank HarborOne…read moreis the way to go.

I love Harborone! I had the scare of my life NYE weekend... suspicious activity on my account…read more Luckily for me, Harborone was not asleep at the wheel. They were alert to the potential threat and acted swiftly to freeze my account. I then went to the Canton Branch to follow up on the disputes, and Mr. Herrera (Thank you) quickly started the process. The customer service representatives were on the ball as well. They took my panic seriously and followed up on the event with a phone call confirming that everything is back where it should be. Thank you for the sense of urgency. If it wasn't for you guys, I would be up poo poos creek! Thank you for the Top Notch Service! Harborone is and will continue to be my home :).

I switched here 4 years ago after 20 years of South shore savings. I have never been so happy with…read morea bank! They are always so nice and personable. I don't get charged the crazy fees like sssb. Someone must have gotten my card number and booked a room at the Tropicana Inn, I hadn't noticed the charge yet but the cfcu was all over it. They froze my card, reversed the transaction and issued me a new card all before breakfast. I've never had such great customer service and felt so protected by a bank. Great place!

Friendly and has many options for the family it's open late for people who work longerread more

I had a problem with my overdraft account and these woman Fernanda Barbosa and Linda R. Poteau…read more were very professional and very attentive and super friendly I think we need more people like them in south shore savings bank. I think a raise in their pay would be good because they have good customer service skills.

Vikas was a great help and made everything so easy and painless to understand to do. He showed…read moregreat kindness and care for me and my family