I live in the neighborhood, and though I primarily bank elsewhere I've often used them for small…read morethings. I don't know what happened but now they are just pushing scammy checking accounts and credit cards with terrible fee structures on folks who simply trying to do things like make change for laundry. Not so neighborly and I definitely will not be opening any new accounts there.

Tough economic times + boredom = Melissa M reviews her bank…read more Well, this isn't really "my" bank per se, but I am known to wait for the 66 bus in this lil bank ATM. My grandfather is a customer of this bank and since he's old and it's cold, I do his banking for him here once a month. It's literally a 43 second walk from my house to this bank. The people that work here are always so nice and sweet and YOUNG. I swear some of the people they employ are teenagers. Just because they are young, does not mean they are dumb. Their math skillz are far better than mine will ever be -- they don't care when I come to make a deposit in two different accounts and I have them figure out what 1/2 of the check is. I'm really bad @ math! They are open on Saturdays from 9am-3pm. That is a great thing, let me tell you! I'm glad they are still in business!

I have banked with smaller banks since college many many years ago. this has paid off for me over…read morethe years. the recent example a coup EPC weeks ago - my co pant's construction general contractor sent us a small wire. It was slowed down then flagged at their bank, the large TD Bank. It took 5 business days for the transfer to occu. as CEO I had to jump through hoops with TD Bank. However Leader bank Central square Cambridge did a great job. They answered all my calls, 2 of them with our company's GC on the line. Our GC was very impressed with leader's service. and so am I. kudos to Mark Oremt and his tea!

Just went to my friendly neighborhood Leader bank and met my family there. I've been coming to this…read morething for over 20 years and they never disappoint like I have an extended family and I'm gonna keep coming back. They help me. I got everything that I need done today and I absolutely love them. I highly recommend them 10 out of 10.

The customer service I've received from Alicia today & previously from Ana Maria was perfect and…read moreworthy of 5 stars. I highly recommend Brookline Bank if your looking for a great bank in the Boston area:-)

This branch is the very first bank I opened a savings account as a child when it was known as the…read moreBrookline Savings Bank back in the day. I have continued to this day to do business with them opening various financial accounts. They have never let me down providing me with excellent customer service, everyone there go above and beyond. I have have done business with many banks in my lifetime but this one truly still out. Seeing the negative reviews on here...I had to put my two cents in! Please give them a chance to wow you like they did me.

I love coming here for the free drinks on Monday! You just have to sign up on their website for the…read moreMLB Monday and from 05/25 to 09/07, tou can get one free handcrafted beverage. We got the Matcha Latte and the seasonal Island Spritz with pineapple coconut cold foam and a hint of Tajín. Both drinks were delicious. There was a line, but it moved quickly. There was a security guard at the front controlling how many people could go in at a time. The restrooms were clean and they had a fair amount of seating.

I went for mlb Monday at 12:45 and there was hardly a line. Drink came out in less time Han 10…read moreminutes so the service was fast and awesome. Someone is there to greet and open the door for you as soon as you walk in. Employees are super nice and there were a lot of people studying inside. Lots of seating too. I got the turmeric ginger latte with sf vanilla added to it. It might have because of the extra vanilla but it was way too sweet. Also I think it has no coffee at all because the color is very light. But ginger and turmeric flavor are both there and strong so that was nice.

Extremely unstaffed Bank of America. Lines are very long due to this problem. The employee's are…read moresuper nice and helpful; but there aren't many of them. Management really needs to hire new employee's. The lines on weekdays after 3 are killer.

Horribly understaffed! There was no teller working so anyone who came in for a quick errand had to…read morewait for the appointments to finish. It's just ridiculous! The branch manager was helping people work the atm, but couldn't help anyone who needed a teller. I will not be coming back.

These people are the reason that I am still a TD customer. I have a decades-old relationship with…read moreTD Bank (over three moves in two states) and many of those interactions have not been good . . . and seem to be getting worse as the bank relies more on AI. However, every time I have gone into this branch, everyone in it has been polite, efficient, and willing to go above and beyond. This is far and away the best-managed branch in the system.

Incompetent employees and poor customer service. I had to give a rating but 1star is not even…read moredeserved!! Never experienced or expected your race ti be an issue!! Shameful

It took 30 minutes to talk to a teller. They have 2 windows open in a very busy location.read more

Very slow service. I just waited over half an hour in line to get change for a $100. There was only…read moreone person a head of me! When customers have long transactions they should make an appointment.On my way out I suggested to two employees at the front desk that they should have a window for quick simple transactions. Then I thought why were their two employees at the front desk just saying hello and goodbye to people!

This branch is understaffed. Multiple times I've been sitting with a banker and she has left me to…read morehelp another client with their transaction. I am currently sitting here waiting for her when this was supposed to be an 5 minute interaction is now 20 minutes. Out if all the banks I've baked with around the world, I've never heard this kill two birds with one stone method. This is egregious. There are many other reputable banks in Brookline well worth your time.

I got a promotional offer to to receive $600 for opening new accounts with Chase Bank when they…read morestart opening branches in Boston. It seemed like a good deal so I went into sign up with the one in Coolidge Corner. The rep I met with seemed really confused the whole time about which type of account would fit and which ones will qualify for the promotion. I was upsold into one that would be fee free if I deposited more than $20,000. It took almost 3 hours to open 2 accounts.  When I got my debit cards a week and a half later they had the wrong name on them. I went back to the Chase branch and had them update the cards so my name appeared correctly and resend them. This took another 2 hours sitting with a rep and filling out more forms. He said they'd be overnighted so I'd get them right away. Two weeks later I got the debit cards, again with the wrong name on them. It took six visits that lasted more than 12 hours in total over more than two months before I was actually able to get my debit cards and was able to start using the money I deposited in these accounts.  6 months after I opened the accounts I called to inquire about why I hadn't received the promotional incentive that I originally signed up with the bank for. An account manager said they would look into it and get back to me. I never received a phone call or follow up. A few weeks later I went into the branch and spoke with the Vice President of the branch and he said the same thing, he'd look into it and see what he could do. Never heard back.  A month later I went in to close the accounts. I relayed my experience so far to the associate banker that I met with right before closing time and she says "Wow, that's too bad." No further explanation or argument. About an hour later I realize she never returned my driver's license when she originally asked for my ID and debit cards, and returned to the branch but they had already closed.  I went back in the morning to get my driver's license back after missing a flight because didn't have ID. I've never seen so much consistent incompetence. It took more than 20 hours dealing with reps and more than two months to actually be able to access the $20,000+ of money that I was talked into depositing, never received the promotional incentive that was offered and derailed a business trip by not returning my ID.  Overall unbelievable experience. I'd stick with TD.

HUECU is terrific at most things. The staff is friendly and basic services are competitive…read more My one problem is that I am unable to electronically transfer funds out of my Cambridge-based account to my other bank. I have reported the problem and had no resolution in 5--going on 6--weeks. They have the ticket in the system requesting resolution of the problem, but NO ONE HAS. :-(

It is unfortunate that a credit union bearing Harvard's name has such low quality customer service…read moreand credit card services. When their service representatives can't resolve an issue, they often resort to "someone will get back to you in 1-2 business days." I've had this happen to me several times and I have sometimes missed callbacks (other times I'm not sure if they actually called me back). This is very inconvenient and frustrating and should not be part of their standard business operation. Recently, I did a balance transfer online after speaking with a person on the phone to confirm the terms for balance transferring. When I received my statement two weeks later, I saw that they charged me additional interest on top of the transfer fee. They categorized the transfer as a "cash advance" and they are charging me the high monthly interest. When I called in, they agreed with me that this was an error but they could not resolve the issue. They, instead, directed me to their Member Services Dept and I was told that they would get back to me in 1-2 days... I would not recommend this card. Their customer service department is unpleasant to deal with. Their website is clunky... If they are serious about enhancing their company (as it seems they are trying to do from their efforts via newsletters and revamping their website), they need to focus on quality customer service and make having this alumni credit card meaningful and beneficial.