I live in the neighborhood, and though I primarily bank elsewhere I've often used them for small…read morethings. I don't know what happened but now they are just pushing scammy checking accounts and credit cards with terrible fee structures on folks who simply trying to do things like make change for laundry. Not so neighborly and I definitely will not be opening any new accounts there.

Tough economic times + boredom = Melissa M reviews her bank…read more Well, this isn't really "my" bank per se, but I am known to wait for the 66 bus in this lil bank ATM. My grandfather is a customer of this bank and since he's old and it's cold, I do his banking for him here once a month. It's literally a 43 second walk from my house to this bank. The people that work here are always so nice and sweet and YOUNG. I swear some of the people they employ are teenagers. Just because they are young, does not mean they are dumb. Their math skillz are far better than mine will ever be -- they don't care when I come to make a deposit in two different accounts and I have them figure out what 1/2 of the check is. I'm really bad @ math! They are open on Saturdays from 9am-3pm. That is a great thing, let me tell you! I'm glad they are still in business!

Mark is the man! One-of-a-kind…read more He and his team recently helped me close my 2nd mortgage with Leader Bank at incredible speed. Making things happen and easing any and all concerns I had. They made sure I could close and move-in as soon as possible even if it meant they were working after hours and late on the eve of a major holiday. I'll follow a team led by Mark anywhere

I worked with Rob Veneziano over the phone for a mortgage application. I was approved for a large…read moreamount at 3 (THREE) other institutions sharing the same tax documents. Leader Bank/Rob approved me of almost 1/2 the amount. If you are a person of color (either Black or Latino - like myself) I highly recommend NOT indicating that on your application. Him and his team discriminates. Or their practices are iffy. I DO NOT recommend them and I canceled my application with them.

The customer service I've received from Alicia today & previously from Ana Maria was perfect and…read moreworthy of 5 stars. I highly recommend Brookline Bank if your looking for a great bank in the Boston area:-)

This branch is the very first bank I opened a savings account as a child when it was known as the…read moreBrookline Savings Bank back in the day. I have continued to this day to do business with them opening various financial accounts. They have never let me down providing me with excellent customer service, everyone there go above and beyond. I have have done business with many banks in my lifetime but this one truly still out. Seeing the negative reviews on here...I had to put my two cents in! Please give them a chance to wow you like they did me.

Great staff and delicious drinks. Additionally, the perks of being a bank member were wonderful!…read moreHighly recommend!

I went for mlb Monday at 12:45 and there was hardly a line. Drink came out in less time Han 10…read moreminutes so the service was fast and awesome. Someone is there to greet and open the door for you as soon as you walk in. Employees are super nice and there were a lot of people studying inside. Lots of seating too. I got the turmeric ginger latte with sf vanilla added to it. It might have because of the extra vanilla but it was way too sweet. Also I think it has no coffee at all because the color is very light. But ginger and turmeric flavor are both there and strong so that was nice.

Terrible service, management of this branch is the worst I ever seen…read more I be a while no one come to eve ask what I need.

Terrible, idiots don't know how to work a printer. Unable to print my check. Switch to Chase, it's…read morebetter.

Incompetent employees and poor customer service. I had to give a rating but 1star is not even…read moredeserved!! Never experienced or expected your race ti be an issue!! Shameful

not even worth one star. the absolute worst. Customer service is condescending, dismissive and…read morerude, security features are none existent, and the fees are insane. They're incompetence left my family living on bread and water for over a week over their mistake and they didn't care. I am looking forward to never dealing with them again once this account gets closed.

It took 30 minutes to talk to a teller. They have 2 windows open in a very busy location.read more

Very slow service. I just waited over half an hour in line to get change for a $100. There was only…read moreone person a head of me! When customers have long transactions they should make an appointment.On my way out I suggested to two employees at the front desk that they should have a window for quick simple transactions. Then I thought why were their two employees at the front desk just saying hello and goodbye to people!

I had a Chase account since High School in New York but have been living in Boston for the last 11…read moreyears. I kept my account but it had been difficult with no Chase Bank in Boston - the only Chase hardware was a stand-alone ATM in Logan airport followed by a few ATMs off the Mass Pike starting a few years back. Stopped into this recently opened Chase Bank in Coolidge Corner and made MY FIRST EVER CHASE DEPOSIT IN BOSTON. Seamless interaction and extremely friendly staff. Clean and spacious location as well! If you can't tell, I am super excited that Chase officially has a presence in the Boston area!

I asked Adeline, the bank teller, for a cashiers check, (which are provided for free) and she gave…read moreme three personal checks AND charged me for them WITHOUT telling me about the charge. Great. Amazing. Wonderful. Now I have to deal with customer service when she should've done that on my behalf.

It is unfortunate that a credit union bearing Harvard's name has such low quality customer service…read moreand credit card services. When their service representatives can't resolve an issue, they often resort to "someone will get back to you in 1-2 business days." I've had this happen to me several times and I have sometimes missed callbacks (other times I'm not sure if they actually called me back). This is very inconvenient and frustrating and should not be part of their standard business operation. Recently, I did a balance transfer online after speaking with a person on the phone to confirm the terms for balance transferring. When I received my statement two weeks later, I saw that they charged me additional interest on top of the transfer fee. They categorized the transfer as a "cash advance" and they are charging me the high monthly interest. When I called in, they agreed with me that this was an error but they could not resolve the issue. They, instead, directed me to their Member Services Dept and I was told that they would get back to me in 1-2 days... I would not recommend this card. Their customer service department is unpleasant to deal with. Their website is clunky... If they are serious about enhancing their company (as it seems they are trying to do from their efforts via newsletters and revamping their website), they need to focus on quality customer service and make having this alumni credit card meaningful and beneficial.

I am having the same issue that another alum seemed to have: my request for a balance transfer was…read moreprocessed as a cash advance, and now they're charging me an outrageous interest rate every month, instead of the 0% APR I was promised over the phone. Calling customer service -- either "Cardholder Services" OR "Member Services" -- results in a loop of infinite runaround and promises of callbacks "within 1-2 business days"... that just never happen. Very disappinted !