We hired CitiClean for our small office 7 months ago. The Operations Manager who came out to provide the quote was professional and we chose the service based on our interaction with her. There were a few issues with the service at the beginning of our contract that were communicated, the Operations Manager came by our office to discuss them, and they were resolved - temporarily. Over the last couple of months, the service has declined where service commitments on our contract were not being adhered to, to the point where we have provided notice to cancel services. We provided the requested 30 day notice and since then, the service quality has been much worse with no care given to the services still being paid for by both the service workers and management as issues were communicated upon giving notice 3 weeks ago. It is disappointing as they present professional and communication was great with the Operations Manager initially, but the staff executing the service did not uphold the company's contractual commitments. We have opted to not continue services through the 30 days. After communicating the reason for terminating services, there has been no communication back from them acknowledging receipt of the information or any other response. As a business owner myself, I appreciate positive AND negative feedback regarding our services/products so we can continue to improve. When poor quality is reported by our customers, we acknowledge the communication and try to resolve or at least respond to the customer that their feedback is valued. That courtesy has not been extended by CitiClean Services. read more