I have several bank accounts, running minority owned business, so I've had the displeasure of…read morewalking in more financial institutions than I can count. The only reason I'm writing this review because I distain the bank, hate the bank, wish the banks never existed, or at the very least I wish the banks helped the communities that they installed themselves in as opposed to siphon money off through overdraft fees, account fees returned item fees, etc. The transgression to the digression is relevant here because OCEAN BANK, more specifically Silvia is making me reevaluate my stance on the financial sector. She was knowledgeable, helpful, friendly, and handled the opening of my account and maintenance with my online banking so fast I didn't know she had started yet . I wouldn't waste my time to write the review, except for the fact that she took the time out of her to make sure that I needed in order to pay my bills was fixed. She took the time out to check and double check, then argue on my behalf with the corporate office I've never experienced anyone go so far out of their way to fix a problem that wasn't their own. A+, five stars, standing ovation ... I would never recommend a bank , that's not what I'm doing here. I'm recommending Miss Silvia and this just happens to be the branch that she works at.

Now this bank is charging you five dollar a month for a statement…read moreThey're paying you 0.10% on a money market interest while others banks are paying 1.5% to 2% So I went today to close my account 1) they try not to pay the interest-rate from the first to the 15 of the month because it's their policy, it's not right money market interest rate are compounded daily and paid once a month 2) They also tryed to charge me $10 for a cashiers check for closing my account which none of others banks does it Finally after arguing with them they paid the interest-rate and they didn't charge me for the cashier check I will never deal with this bank again and I do not recommend it

Extremely rude, and unprofessional branch manager, Nelson Cruz…read more Rolled up a withdrawal slip and threw it at me. Reported details to upper management. Told them date, and time of my visit, and to verify incident via security camera. Management told me the security camera footage was not available to them. ?!?!?!?NO SECURITY CAMERA?!?!?!? Most rude, and unprofessional experience in banking I've ever encountered. This branch was the best when Christian was manager. Not now. They also seem to have problems keeping tellers. All downhill since Nelson Cruz in charge. Perhaps it is not that desirable a job, hence, Nelson Cruz!

Chase at Bell Tower will make your heart rate increase!…read more If you make the mistake of banking at the Weston Bell Tower Chase branch, here's what you can expect. I explained to the teller that I had tried to do a bank transfer online and I got a notice that a fictitious account number would be created. Since the notice did not share the new fictitious account number, I had no way of knowing if the new number was legitimate. I asked if this was Chase policy. The teller responded with "That's strange! Was it a phishing email?" I repeated the scenario. Then, without moving from his counter, the teller described an irrelevant scenario to another teller who concluded that: "You'll need to report it to the Police Department!" Their recommendation: I should ask the Weston Police Department to explain the Chase policy of creating fictitious account numbers for bank transfers! When I reported the incident to Chase, the manager called and apologized. The next day, I went into the branch to close the account. I waited in line for about 4 minutes. No one said "We'll be right with you!" When I approached the female Asian-looking teller, she began working on the closure of the account. There were two customers in line, and within one minute, she acknowledged them and said "We'll be right with you!" My 4-minute wait was, to her, not worthy of that statement. Then, while I was standing at the counter in front of the teller, she called the customer who was in line behind me, to the counter. She processed their transaction, and sent them on their way. I got to wait and watch her attend to the customer who was behind me in the line. When I reported the closure incident to Chase, the manager didn't even bother to call. Here's what should have happened with the fictitious bank account number: The teller who had never heard of Chase creating fictitious account numbers prior to completing a bank transfer should have 1) listened to me and then 2) gone to the manager to find out if that was Chase policy. When I went to close the account, here's what should have happened: 1.The teller should have offered a "We'll be right with you!" to me while I waited for 4 minutes, just as she did for the customer who had waited for 1 minute. 2.She should have FINISHED processing my transaction before attending to the customer who was behind me in the line. 3.The manager should have contacted me to apologize for the teller's behavior when I went to close the account. Mmmm... I wonder why Chase branches are closing! I've done my part, I've closed the account. If you have a Chase account, close it! If you don't have one, don't open one!

Most of the time, I manage to do all my banking procedures over the phone or with my app. I was in…read morethe area and needed a last minute transaction handled that required me visiting the branch so I stopped right in. I didn't have to wait for a banker on the waiting list because my stuff was easy so I just stood in line. They made my visit very easy and even made the service complimentary which made the stop worth it. The counters were clean and they had multiple attendants at all the windows making the line move fast. Most of the employees were bilingual which makes a bank more functional especially in South Florida. They do close at 4pm so keep that in mind when trying to make arrangements. I've been a Citibank customer for over a decade and I'm glad to have found another reliable branch that I can depend on.

Tellers were helpful. Spoke to Javier Siu regarding statements regarding a checking Acct I closed…read morelast year. He said I would be charged $5 for each statement. Never mind I would love to print myself but my online access is blocked. I asked for Ana Bouzaglou, the branch manager to call me back... 3 days later and I'm still waiting. This is ridiculous! Feel like pulling both my remaining checking Accts and closing my credit cards. Would never happen at my small local bank.

A small branch with a few staff. They are very friendly, greeting you as you walk in. We had some…read moreaccount changes to make and they immediately had us sit at a desk and a staff member took care of us.

Very unprofessional... I have been banking here for a while. I brought in a check from my…read moreinsurance company which all the signatures were guaranteed by the endorsers banks but for some reason the manager would not allow me to deposit it into my savings. I had just left Suntrust to get my signature guaranteed and they were willing to deposit the check as endorsed by all parties. After speaking to the manager and the check being denied for deposit I asked her to just close out my accounts and I'll go elsewhere but she said nope I can't help you go on line and have them do it because we do not have time for you. Completely frustrated I went to the teller requested a cashiers check for the majority of my funds. I am now transferring the remaining balance of my account via internet to charles swab as I am done with Wells Fargo. I can't believe this branch made me feel criminal as if I was doing something illegal by depositing a check from my insurance company.

Luis Reyes provided great customer service. He did t have me waiting long and answered my questions…read morequickly. He was friendly and very welcoming. The branch itself seemed pretty busy but efficient. It was a pleasant experience.

Louis is great he always helps me with my businesses Banking needs. We have opened 3 accounts and…read moreall 3 times he has been proficient.

super slow support team, yesterday i spent 7 hours on the phone and they couldn't solve the issue,…read moreand i've currently been on the phone for another 3 hours just to resolve a simple issue. would not recommend unless you plan on wasting all of your free time trying to fix simple issues that should be fixed in 10-15 minutes.

If I could give this location 0 stars I would. Horrible place. The people don't seem like they care…read moreif they help you. We were working with a mortgage specialist and he quit. The second one we started working with just last week hasn't answered our phone calls or emails so we decided to go today and we found out she quit! I tried calling the bank for two days and no one ever answers!! I will not be going back ever even though it's right now the street from my house.

Hello everyone. I was a chase customer for 25 years. At first when I had all this money the bank…read morewould yes me to death and make me feel really like a VIP. Once I lost everything and declared bankruptcy the bank treated me much differently. After 3 long years of basically receiving abuse from chase I left the bank. After that I tried TD Bank and they should be called TD Bank and they should be called Total Disaster instead. PNC not much better and BB&T maybe the worst of them all. Finally after all these problems I decided to try Wells Fargo and by far they are the BEST BANK in the UNIVERSE. Very respectful young man opened up my account. Very efficient bank and they have something you cannot teach which is People Skills. You can bring the horse to water but you can't make the horse drink it. They have amazing people skills and really do go the extra mile to make you feel at home. You get things done in a quick efficient way for the customer. Thanks for making it easy. Thank you for everything you do. I will be with this bank for life. I am eternally grateful to of found such a great bank that makes it so convenient for me. Lord knows how busy I really am. Take care Wells Fargo. Thanks for being there for your customers. I highly recommend this bank to everyone!!!

Worst customer service ever - everything is a big deal - they always have to call for help just on…read moreopening accounts. Some staff are really unprofessional - I switched to Chase and I am much happier - staff at Chase know what they are doing, very professional - switch today!

If I could give zero I would. The worst customer service I've ever experienced with any bank. My…read moreaccount was a victim of fraud and they have frozen my funds for six weeks with no notification or any information. They will sure take my money but won't let me take any out. The lack of respect, or even compassion for their customers is disgusting! Take your money and run to another bank!

Bad business to not have a teller. Basically what I needed to do was not possible at the machine…read moreforcing me to go to another branch